Terrible customer service

Dear Cubix Team,

I’m following up on a call I had today, 22 May 2026, with your consultant Kenneth. The interaction was unacceptable, and I’m putting this in writing for record purposes.

What happened: I called to request a debit order date change from my current date to the 5th of each month, as my salary date has changed. I’ve been a loyal customer and expected a straightforward service request to be handled professionally.

Instead, Kenneth was dismissive and unhelpful. While I was explaining the situation, he placed me on hold for over 10 minutes without updates, then ended the call. When I asked what I should do next, he responded rudely that changing providers was “up to me.” That is not customer service, and it does not reflect the standards I expect from a company I pay monthly.

My expectation: 1. Process the debit order date change to the 5th of every month effective immediately. 2. Confirm in writing that this change has been made so my debit does not bounce. 3. Review the conduct of consultant Kenneth.

Notice: If the debit bounces this month due to your failure to act on this request, I will hold Cubix accountable. I called in advance to notify you and was dismissed. I have kept this email as proof.

My details: Name: Vishen Maharaj ID: 9008225178080 Phone: 068 317 2293

I expect a written response and confirmation of the change within 24 hours.