C
Curemed
Verified Business
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AI Review Summary
Based on recent customer reviews, Curemed receives polarised feedback from clients navigating medical aid brokerage services. Customers consistently praise individual consultants for professional guidance, patient explanations of cover options, and efficient application processes, with many naming specific advisors who walked the extra mile. However, a recurring theme involves serious concerns around claims advocacy, post-sale support, and responsiveness during medical emergencies. Several reviewers describe feeling abandoned once policies are active, citing unanswered communications, ghosting by consultants, and perceived failures to fight on behalf of members during disputed claims.
Performance(last 12 months):
TrustIndex
5.2
Ranking
#16
in Health & Medical
NPS Score
71
Recommended: Very Likely
Review Distribution
3.3|20 Reviews
Jul '25 - Jun '26
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 07:37
Unresolved Claims and Ongoing Delays in Medical Treatment Authorisation
I am extremely disappointed with the lack of clear communication and delays in processing claims and authorising necessary medical treatment. Despite multiple follow-ups over an extended period, I have not received a proper explanation of the status of my case or what is required from my side. The process has been slow, confusing, and stressful, particularly as it relates to urgent medical care. I am still waiting for a resolution.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 07:37
Unresolved Claims and Ongoing Delays in Medical Treatment Authorisation
I am extremely disappointed with the lack of clear communication and delays in processing claims and authorising necessary medical treatment. Despite multiple follow-ups over an extended period, I have not received a proper explanation of the status of my case or what is required from my side. The process has been slow, confusing, and stressful, particularly as it relates to urgent medical care. I am still waiting for a resolution.
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Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 09:07
Emmanuel Smith from Curemed
Emmanuel Smith from Curemed was brilliant during my application procedure. He was helpful, knowledgeable and super efficient. The application process due to his efficiency was the easiest and most professional I have come across in a long time!
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Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 09:07
Emmanuel Smith from Curemed
Emmanuel Smith from Curemed was brilliant during my application procedure. He was helpful, knowledgeable and super efficient. The application process due to his efficiency was the easiest and most professional I have come across in a long time!
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 14:10
Outstanding customer service from Curemed Consultant
Today i just want to say thank u to Westley Brits, for all his help to get my family on a medical aid, Westley is so professional and take so much proud in his work, Westley the experience with u was really amazing even when some medical aid did not want to except my son Westley did not stop there, he found us a medical aid that had no issues with my son . Thank u ones again Westley I will ref u any time .
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 14:10
Outstanding customer service from Curemed Consultant
Today i just want to say thank u to Westley Brits, for all his help to get my family on a medical aid, Westley is so professional and take so much proud in his work, Westley the experience with u was really amazing even when some medical aid did not want to except my son Westley did not stop there, he found us a medical aid that had no issues with my son . Thank u ones again Westley I will ref u any time .
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Mar 2026, 18:26
PROFESSIONALLY NEGLIGENT AND ******** OF THE LAW
I joined curemed in 2024 which was sold to me as assistance with medical aid issues and bills especially when incapacitated. In December 2025 I was diagnosed with brain cancer after an emergency crainotomy. I have since been on radiation and chemotherapy directly on my brain. Curemed has refused to become involved in blatant disregard of the Medical Schemes Act when dealing with the medical aid they recommended in 2024. Mind you in 2024 their advertising mentions the POPI Act but their establishment doesn't even have a simple consent form in place as a disclaimer. As a financial institution they are professionally negligent. I sent an email to them questioning this process in January while undergoing treatment and to date the manager Celeste Van Rooyen has not had the decency to reply. I have logged a formal complaint with the Ombudsman. Please do not support this institution. They are all talk and no delivery just mere administrators between you and your medical aid. They claim they work with 11 registered medical schemes but I had to educate them on the Act and case law. In fact the medical aid they recommended to me is in blatant disregard of the medical schemes act and curemed as a financial institution has done nothing in this regard.
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Anonymous
1 reviews | Active since Jan 2020
17 Mar 2026, 18:26
PROFESSIONALLY NEGLIGENT AND ******** OF THE LAW
I joined curemed in 2024 which was sold to me as assistance with medical aid issues and bills especially when incapacitated. In December 2025 I was diagnosed with brain cancer after an emergency crainotomy. I have since been on radiation and chemotherapy directly on my brain. Curemed has refused to become involved in blatant disregard of the Medical Schemes Act when dealing with the medical aid they recommended in 2024. Mind you in 2024 their advertising mentions the POPI Act but their establishment doesn't even have a simple consent form in place as a disclaimer. As a financial institution they are professionally negligent. I sent an email to them questioning this process in January while undergoing treatment and to date the manager Celeste Van Rooyen has not had the decency to reply. I have logged a formal complaint with the Ombudsman. Please do not support this institution. They are all talk and no delivery just mere administrators between you and your medical aid. They claim they work with 11 registered medical schemes but I had to educate them on the Act and case law. In fact the medical aid they recommended to me is in blatant disregard of the medical schemes act and curemed as a financial institution has done nothing in this regard.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Feb 2026, 09:21
Curemed Just another bunch of ****mers
So, the quote which is part of their email signature says "always there for you" this is the biggest load of BS. I need someone to call me today so that I can cancel our membership!!!!!
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Anonymous
1 reviews | Active since Jan 2020
17 Feb 2026, 09:21
Curemed Just another bunch of ****mers
So, the quote which is part of their email signature says "always there for you" this is the biggest load of BS. I need someone to call me today so that I can cancel our membership!!!!!
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Anonymous
1 reviews | Active since Jan 2020
12 Feb 2026, 18:11
Broker Fees Without Broker Value
We have been a subscriber with Curemed since 2023, and unfortunately our experience has been a big dissapointment. The point of a broker is informed advice when reviewing cover options. Another reason we took up their services was to receive guidance, support during claims or emergencies. In my experience, neither value points were delivered. Communication and responsiveness have been a consistent issue. During an accident where I needed assistance understanding my cover and next steps, I was unable to get a response despite attempting to contact them. Only after throwing my toys out the cot did I receive a response. More recently, I identified a potentially cheaper medical aid option that appeared to offer better cover. When I asked the advisor for professional guidance or analysis, I received a screenshot of quote variations with other comapnies with no explanation or insight. When I specifically requested their opinion, the response was simply that it was a “basic plan with little cover” without any meaningful comparison or reasoning. I questioned this lackluster response and asked for further clarification, I was told they didn't include detail were in a hurry due to a meeting with their boss. It feels like we are paying ongoing broker fees without receiving meaningful advisory value in return. I raised another complaint requesting follow-up, and although I was told someone would contact me, no one had responded. We will be cancelling as we don't see the benefit of continuing.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
12 Feb 2026, 18:11
Broker Fees Without Broker Value
We have been a subscriber with Curemed since 2023, and unfortunately our experience has been a big dissapointment. The point of a broker is informed advice when reviewing cover options. Another reason we took up their services was to receive guidance, support during claims or emergencies. In my experience, neither value points were delivered. Communication and responsiveness have been a consistent issue. During an accident where I needed assistance understanding my cover and next steps, I was unable to get a response despite attempting to contact them. Only after throwing my toys out the cot did I receive a response. More recently, I identified a potentially cheaper medical aid option that appeared to offer better cover. When I asked the advisor for professional guidance or analysis, I received a screenshot of quote variations with other comapnies with no explanation or insight. When I specifically requested their opinion, the response was simply that it was a “basic plan with little cover” without any meaningful comparison or reasoning. I questioned this lackluster response and asked for further clarification, I was told they didn't include detail were in a hurry due to a meeting with their boss. It feels like we are paying ongoing broker fees without receiving meaningful advisory value in return. I raised another complaint requesting follow-up, and although I was told someone would contact me, no one had responded. We will be cancelling as we don't see the benefit of continuing.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Feb 2026, 05:37
********* Behavior and breach of POPI Act
Absolutely shocking service!!! Firstly, I was given another clients contract, erroneously, I lieu of mine. Highly ********* and completely in contravention of the POPI Act. This made me very uncomfortable and I decided not yo proceed with signing the contract with them. Despite this, they still had the audacity to take a deduction off my account for the proposed amount. When I reached out to the broker from Curemed, he claims that this is the fee paid directly to Curemed and unassociated. So, I must pay for his incompetence. I have never heard of agreements where you pay for services NEVER RENDERED!!! I was told that I would be contacted by a Manager and someone from their Compliance Department but to date, I've not heard from a single person from Curemed. Be careful doing business with them!!!
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Anonymous
1 reviews | Active since Jan 2020
4 Feb 2026, 05:37
********* Behavior and breach of POPI Act
Absolutely shocking service!!! Firstly, I was given another clients contract, erroneously, I lieu of mine. Highly ********* and completely in contravention of the POPI Act. This made me very uncomfortable and I decided not yo proceed with signing the contract with them. Despite this, they still had the audacity to take a deduction off my account for the proposed amount. When I reached out to the broker from Curemed, he claims that this is the fee paid directly to Curemed and unassociated. So, I must pay for his incompetence. I have never heard of agreements where you pay for services NEVER RENDERED!!! I was told that I would be contacted by a Manager and someone from their Compliance Department but to date, I've not heard from a single person from Curemed. Be careful doing business with them!!!
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Anonymous
1 reviews | Active since Jan 2020
3 Feb 2026, 07:19
I will recommend them anytime
The best support I have ever received from anyone. They are willing to assist any time. I would recommend them to anyone anytime. The consultant Adriaan Steynberg, is the best and you wont get any better support any where
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Anonymous
1 reviews | Active since Jan 2020
3 Feb 2026, 07:19
I will recommend them anytime
The best support I have ever received from anyone. They are willing to assist any time. I would recommend them to anyone anytime. The consultant Adriaan Steynberg, is the best and you wont get any better support any where
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Replies (0)