PROFESSIONALLY NEGLIGENT AND ******** OF THE LAW

I joined curemed in 2024 which was sold to me as assistance with medical aid issues and bills especially when incapacitated. In December 2025 I was diagnosed with brain cancer after an emergency crainotomy. I have since been on radiation and chemotherapy directly on my brain. Curemed has refused to become involved in blatant disregard of the Medical Schemes Act when dealing with the medical aid they recommended in 2024. Mind you in 2024 their advertising mentions the POPI Act but their establishment doesn't even have a simple consent form in place as a disclaimer. As a financial institution they are professionally negligent. I sent an email to them questioning this process in January while undergoing treatment and to date the manager Celeste Van Rooyen has not had the decency to reply. I have logged a formal complaint with the Ombudsman. Please do not support this institution. They are all talk and no delivery just mere administrators between you and your medical aid. They claim they work with 11 registered medical schemes but I had to educate them on the Act and case law. In fact the medical aid they recommended to me is in blatant disregard of the medical schemes act and curemed as a financial institution has done nothing in this regard.