CH
CANDICE H
Active since Sep 2018
7
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7 reviews2 months ago
THIRD COMPLAINT- STILL REFUSING TO FOLLOW THE ACT!!!!! WORST MEDICAL AID EVER
THIRD COMPLAINT- I only received a response from Elaine Raw on 27 March 2026- I logged my complaint 9 days earlier. Her email stated that 5 complaint tickets for me where just lying open without resolution- no effort made to resolve in 9 days. The incompetence is just incomprehensible. I followed protocol by lodging an internal complaint. This Medical Aid should not be allowed to practice because although I spelled out the terms of the Act as well as the case law, they are still refusing to abide by it. Will definitely be taking this further. As for Doreen de Vaal, I suggest you educate your self on the Medical Schemes Act 131 of 1998 and when it supersedes your internal Medical Scheme Rules. The law is also ever evolving, please take the time to read the relevant and updated case law. Will be taking this further litigiuously for pain and suffering as well.
3 replies
2 months ago
SECOND COMPLAINT- STILL ******** TREATMENT AND NO RESPONSE
Further to my previous review on 17 March 2026, I received a call that my complaint was being attended to. No response since then. Logged a second complaint last week- I am a cancer patient and the stress from ********ly unpaid bills from Medihelp affected me so badly that I had to be admitted to the hospital. I am now referred to a cardiologist for treatment. The cardiologist prescribed medication to help me, but Medihelp refused to cover it from my savings, which is ******* (It was supposed to be paid from my PMB). I was hospitalised again last week due to my Hb levels being so low it affected my heart. All of this is due to stress. I sent a complaint and got a service number and that was it, no resolution and no payment. Medihelp has put me through unimaginable pain and suffering. They simply do not care even when presented with the law. As they are in contravention of the Medical Schemes Act they should be not be operating as a medical aid. I cant imagine how many other members have suffered such appalling treatment
1 reply
2 months ago
SHOULD BE DEREGISTERED AS A MEDICAL SCHEMES. THEY OWE ME FOR PAIN AND SUFFERING
If I could give them no stars I would. Please do not join. They are the absolute worst. Also any simple investigation into the Medical Schemes Act would show that they are in violation of the law based on "internal protocols". As such they should be deregistered as a medical schemes. As a cancer patient I have been treated inhumanely and ********ly. I have logged an internal complaint as this is protocol before the Council for Medical schemes. My emails kept coming back undelivered from the ones listed on their site which is again a violation of the law. I am awaiting a case number and case manager. Be on the lookout for my full complaint as it will shock you. Never join this scheme!
1 reply
2 months ago
PROFESSIONALLY NEGLIGENT AND ******** OF THE LAW
I joined curemed in 2024 which was sold to me as assistance with medical aid issues and bills especially when incapacitated. In December 2025 I was diagnosed with brain cancer after an emergency crainotomy. I have since been on radiation and chemotherapy directly on my brain. Curemed has refused to become involved in blatant disregard of the Medical Schemes Act when dealing with the medical aid they recommended in 2024. Mind you in 2024 their advertising mentions the POPI Act but their establishment doesn't even have a simple consent form in place as a disclaimer. As a financial institution they are professionally negligent. I sent an email to them questioning this process in January while undergoing treatment and to date the manager Celeste Van Rooyen has not had the decency to reply. I have logged a formal complaint with the Ombudsman. Please do not support this institution. They are all talk and no delivery just mere administrators between you and your medical aid. They claim they work with 11 registered medical schemes but I had to educate them on the Act and case law. In fact the medical aid they recommended to me is in blatant disregard of the medical schemes act and curemed as a financial institution has done nothing in this regard.
1 reply
21 months ago
MISINFORMATION/ WITHOLDING KEY INFORMATION AS A SERVICE PROVIDER
If I could give them 0 I would have. Terrible service provider. Curemed was sold to me as assistance when I have medical issues that require intervention. I have been a member since April 2024 and the first time I used the service was pathetic to say the least. I requested in writing full disclosure about cover as I was in urgent need of a medical procedure. I waited and underwent the procedure on the basis of the advice given and the assurance that there would be no out of pocket expenses- all in writing. Now post procedure I am receiving a number of bills that are "not covered". I spoke to Celeste Van Rooyen with her facetitious " we are there for our members" and she came back two days later with an email with a grocery list of exclusions as well as advising that the procedure I underwent would not be covered for a 10 month waiting period. None of this was explained in any of the communication I had with them- they can pull out call recordings etc of when the policy was sold. I took this particular benefit because the last 14 years I was with Discovery and another Gap cover. I did the admin myself and it was tedious. Curemed promised to be the middle man and assist. I can confirm that when I did it myself I have never had such issues. Buyer beware, they do not protect their members, they send out automated emails with "disclaimers" and they do not give you the full information as you require to make life altering decisions. These self professed experts do not have the members best interests in mind. Save your money!!!! To those who have positive rating wait until you have a serious medical issue and you need peace of mind and you are not provided with any
3 replies
45 months ago
DO NOT GET GAP COVER WITH THEM, THEY DO NOT APPLY THE POLICY FAIRLY.
DO NOT GET GAP COVER WITH STRATUM - MERCER MARSH BENEFITS. I had previous GAP cover with another service provider with years of excellent service. I went with Stratum when my company changed over to them, they are pathetic and not client orientated at al!!!!! - In 2018 my maternity claims were delayed by about 4 months until I complained to the head of HR at my company and he logged a complaint - I had major abdominal surgery in December 2021, the service provider made an admin error and did not send me the invoice within the 6 months period, rather a few days shy of that, I duly paid the invoice. I provided written proof that I was not the reason for the delay and in accordance with TCF legislation my claim should be covered. The pathetic claims assessors are looking at the policy blindly and refusing to cover my claim. - This is the second claim from the op that Stratum is refusing to pay, I wish I had never moved over- I will be going back to my previous provider If I could have given them a negative rating I would have
6 replies
94 months ago
Disgraceful Vodacom
I am absolutely shocked at the dismal service Vodacom has provided to me regarding my phone. I hope that this complaint will be dealt with in a better manner than the way I have been treated in the last 4 weeks. In addition you may also pull out all the call recordings between myself and your personnel as proof of the utter incompetence of your staff. Summary -I dropped off my phone (Huawei P10 lite) at your store in Krugersdorp(key west mall) on 31/7/2018 as the LCD screen cracked. -my phone is insured with Vodacom -I was informed by the tech onsite that the phone would take between 7-14 working days to be fixed and it would be sent to a repairs centre in Fourways. -I asked the tech about the excess payable, he advised me that I should expect a call from the insurance department and I would be able to pay the excess when I pick up the phone -6/8/2018 I spoke to a lady from your insurance department and she provided me with a quote for the damages as well as the excess- I asked her once again when I should make the payment of the excess and she advised that I could do so when I go into pick up my phone - 17/8/2018 I received a sms stating that the phone was in transit and I would be informed of the collection upon arrival at the store. - 4 days pass and I call the help line on 21/8/2018 and I was advised that the phone was never released because payment was never made by myself and that I was sent a sms with these details. - I advised the operator Nonhlanhla that I was never told that I need to make such a payment and I would have done so if I have been told, also to date I have never received this sms - if I did not call, what would have happened to my phone? Is there no system in place to call a customer in this regard? - I called the repairs centre on ********** 0 and I was told that the repairs centre is separate to the store therefore I need to make payment to them, with a promise to send me the banking details -several calls later I received banking details with no branch code or account name; - I called back again- once again several calls later then I received the correct details. – I implore you to investigate how many calls were made before I received the correct details. - I made the payment and I called your repairs centre on 28/8/2018 spoke to a gentleman who confirmed that he received the payment and in his words: “ yes your phone will be ready for you to pick up tomorrow” - I gave it a day in order to accommodate for courier delays etc. -I went to the store on 30/8/2018 after being asked to take a seat for 25 mins I was told that my phone was never released and that it was only going to be released in the next hour because I came through to request for it. I was then told that although it would be released in the next hour I had to wait until today being Tuesday the 04/9/2018 to pick it up. - I called the repairs centre today again, I was told that my phone is at the store. - I go to the store to fetch my phone and to my utter disgust, I receive a phone that has the entire back panel removed and replaced. My original phone had a finger print identity panel at the back which has now been removed, this is a key feature of the phone that I have on my contract and this has been removed. What exactly am I paying for ? I opted not to stay in the store with the staff there who do not seem to know anything and I came back to my office to email the CEO because I am absolutely appalled by the service I have received. Now weeks later I have unsatisfactory service with an unsatisfactory phone. I have remained a loyal customer of Vodacom for years because I never had any service issues but I will not do so once my contract ends.
2 replies
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