C
Cubbi
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Cubbi delivers a predominantly excellent buying and selling experience, with consistent praise for named consultants, fast turnaround, and competitive pricing. A small but serious cluster of post-sale complaints involving defective vehicles, registration document delays, and unresolved repairs pulls down trust where things go wrong. Overall sentiment is strongly positive across sales, staff, and communication touchpoints.
TrustIndex
10
Perfect Score
Ranking
#3
in Warranty & Service Plans
NPS Score
68
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, Cubbi delivers a predominantly excellent buying and selling experience, with consistent praise for named consultants, fast turnaround, and competitive pricing. A small but serious cluster of post-sale complaints involving defective vehicles, registration document delays, and unresolved repairs pulls down trust where things go wrong. Overall sentiment is strongly positive across sales, staff, and communication touchpoints.
Cubbi's biggest strength, according to Hellopeter's AI analysis, is Sales & Purchase Experience. Customers describe the buy and sell process as smooth, fast, and transparent. Many cite same-day payment, fair valuations beating competitors, and home-based inspections. Named agents like Agesh, Carl, and Miguel are repeatedly credited with making transactions effortless.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
The assessor Calim Nelson was very professional and nice to deal with, he helped me sell my car and got a good realistic deal. I will definitely recommend Cubbi to sell your car too.
1 reviews | Active since Jan 2020
The assessor Calim Nelson was very professional and nice to deal with, he helped me sell my car and got a good realistic deal. I will definitely recommend Cubbi to sell your car too.
1 reviews | Active since Jan 2020
Ishmael, you are a great sales advisor, your balance of deep product knowledge with emotional intelligence is amazing 👏. You listen to my needs than just pushing your product. You were keen to assist from day one. Excellent in communication, you were transparent with pricing and handling my concerns calmly with integrity. To your ***orkers, what a reception they showed up in your absence, I highly appreciate them 🙏 it showed team work 👏. Pass my regards 🙏. Good luck with your good work, keep it up. Thanks once more. I'm enjoying my ride 😎 🥂
1 reviews | Active since Jan 2020
Ishmael, you are a great sales advisor, your balance of deep product knowledge with emotional intelligence is amazing 👏. You listen to my needs than just pushing your product. You were keen to assist from day one. Excellent in communication, you were transparent with pricing and handling my concerns calmly with integrity. To your ***orkers, what a reception they showed up in your absence, I highly appreciate them 🙏 it showed team work 👏. Pass my regards 🙏. Good luck with your good work, keep it up. Thanks once more. I'm enjoying my ride 😎 🥂
1 reviews | Active since Jan 2020
Saleem was amazing as the face of the company, he provides invaluable information to me as the client. Selling my vehicle was seamless and It didn't feel like just a transaction, there was a human element to it, I would rate their service much higher to other competitors In the market based on my experience. Thanks Saleem and keep up the great work
1 reviews | Active since Jan 2020
Saleem was amazing as the face of the company, he provides invaluable information to me as the client. Selling my vehicle was seamless and It didn't feel like just a transaction, there was a human element to it, I would rate their service much higher to other competitors In the market based on my experience. Thanks Saleem and keep up the great work
1 reviews | Active since Jan 2020
I travelled from Johannesburg to Pretoria to view and test drive a vehicle at Cubbi Menlyn. After the test drive, I confirmed my intention to purchase the vehicle and was informed that the vehicle had been reserved for me. I completed the finance application through the dealership and received provisional approval. The only outstanding requirements were a valuation of my current vehicle from Cubbi and a warranty quotation in order to finalise the finance agreement. I asked the salesperson on three separate occasions whether the vehicle would remain reserved until the process was finalised, and each time I was assured that it would. However, shortly after returning from my trip, I received a WhatsApp message advising me that the vehicle had been sold to another buyer. It appears that another salesperson contacted a different client after I had already reserved the vehicle and encouraged them to make payment to secure it. In my opinion, this is ********* and does not reflect good business practice. Cubbi effectively wasted half a day of my time while I travelled to test drive the vehicle and complete all the required administration. Most reputable dealerships would reserve a vehicle for at least 48 hours to allow outstanding administrative processes to be completed, especially where the delays were dependent on the dealership providing a valuation and warranty quotation. I proceeded with the process in good faith based on the assurances provided that the vehicle had been reserved for me. I would not recommend.
1 reviews | Active since Jan 2020
I travelled from Johannesburg to Pretoria to view and test drive a vehicle at Cubbi Menlyn. After the test drive, I confirmed my intention to purchase the vehicle and was informed that the vehicle had been reserved for me. I completed the finance application through the dealership and received provisional approval. The only outstanding requirements were a valuation of my current vehicle from Cubbi and a warranty quotation in order to finalise the finance agreement. I asked the salesperson on three separate occasions whether the vehicle would remain reserved until the process was finalised, and each time I was assured that it would. However, shortly after returning from my trip, I received a WhatsApp message advising me that the vehicle had been sold to another buyer. It appears that another salesperson contacted a different client after I had already reserved the vehicle and encouraged them to make payment to secure it. In my opinion, this is ********* and does not reflect good business practice. Cubbi effectively wasted half a day of my time while I travelled to test drive the vehicle and complete all the required administration. Most reputable dealerships would reserve a vehicle for at least 48 hours to allow outstanding administrative processes to be completed, especially where the delays were dependent on the dealership providing a valuation and warranty quotation. I proceeded with the process in good faith based on the assurances provided that the vehicle had been reserved for me. I would not recommend.
The most common complaint about Cubbi, based on Hellopeter's AI analysis of recent customer reviews, is Vehicle Quality & Reliability. While most buyers praise vehicle condition, a serious cluster of complaints describes major defects within days of purchase, including gearbox faults, injector failures, oil leaks, and missing components. CPA refund requests have been refused or heavily delayed at certain branches.
Cubbi scores 3.8 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 4.1. Their strongest theme is Staff Quality (4.6); their weakest is After-Sales Service (2.8). The top AI-rated Car Dealerships business on Hellopeter is Botha & Deysel Executive Motors (4.8). How is the AI Score calculated? →
Cubbi has a TrustIndex of 10 out of 10 on Hellopeter, based on 505 reviews in the last 12 months. Hellopeter has tracked Cubbi across 572 total reviews. How is the TrustIndex calculated? →