JR
Jonathon R
Active since Apr 2018
3
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0
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Reviews
3 reviews2 weeks ago
********* sales practices
I travelled from Johannesburg to Pretoria to view and test drive a vehicle at Cubbi Menlyn. After the test drive, I confirmed my intention to purchase the vehicle and was informed that the vehicle had been reserved for me. I completed the finance application through the dealership and received provisional approval. The only outstanding requirements were a valuation of my current vehicle from Cubbi and a warranty quotation in order to finalise the finance agreement. I asked the salesperson on three separate occasions whether the vehicle would remain reserved until the process was finalised, and each time I was assured that it would. However, shortly after returning from my trip, I received a WhatsApp message advising me that the vehicle had been sold to another buyer. It appears that another salesperson contacted a different client after I had already reserved the vehicle and encouraged them to make payment to secure it. In my opinion, this is ********* and does not reflect good business practice. Cubbi effectively wasted half a day of my time while I travelled to test drive the vehicle and complete all the required administration. Most reputable dealerships would reserve a vehicle for at least 48 hours to allow outstanding administrative processes to be completed, especially where the delays were dependent on the dealership providing a valuation and warranty quotation. I proceeded with the process in good faith based on the assurances provided that the vehicle had been reserved for me. I would not recommend.
1 reply
53 months ago
Sold my car to Mik Mak
Sold my BMW 535 i to Mik Mak. The buyer Piero Keuler visited my house to view the car and was very prompt and professional. I was happy with the service and price that was offered. Payment and collection of the car was also of the same high standard of service. Thank you to Piero and Mik Mak.
1 reply
99 months ago
Lost baggage and non exsistant custoemr service
I have had a terrible experience with your airline over the past 4 days. The most frustrating thing is that I have sent an email for feedback and have had no response for 11 days. I was booked to travel from Johannesburg to Munich from the 29th March to 3rd April to attend a family occasion. I commenced my journey on the 29th March at 20.35. I was flying via Munich to Berlin to attend a family function in Hamburg. My luggage did not arrive in Munich, because of this delay, I missed my train to Hamburg. My luggage then only arrived in Hamburg on the Sunday 1st April in the Evening. I would have expected this to have been delivered to me within 24hrs of my arrival. Instead I was without clothes in a cold climate for nearly 3-days. This ruined my family occasion and I am unhappy with the service. I could have tolerated 24 hrs but for 70% of my trip I was without my personal belongings. I fly internationally quite regularly and am disappointed with the service that I was given. The baggage could reasonably have been couriered to me within a faster time. Further more I sent an email to SAA customer services on the 3rd April, and have had no response to date. I think 11 days is a reasonable time to expect a response. Seems SAA don't care much for customer service.
0 replies
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5 Star
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1 Star
2 (66.66666666666667%)