********* sales practices

I travelled from Johannesburg to Pretoria to view and test drive a vehicle at Cubbi Menlyn.

After the test drive, I confirmed my intention to purchase the vehicle and was informed that the vehicle had been reserved for me.

I completed the finance application through the dealership and received provisional approval. The only outstanding requirements were a valuation of my current vehicle from Cubbi and a warranty quotation in order to finalise the finance agreement.

I asked the salesperson on three separate occasions whether the vehicle would remain reserved until the process was finalised, and each time I was assured that it would.

However, shortly after returning from my trip, I received a WhatsApp message advising me that the vehicle had been sold to another buyer.

It appears that another salesperson contacted a different client after I had already reserved the vehicle and encouraged them to make payment to secure it. In my opinion, this is ********* and does not reflect good business practice.

Cubbi effectively wasted half a day of my time while I travelled to test drive the vehicle and complete all the required administration. Most reputable dealerships would reserve a vehicle for at least 48 hours to allow outstanding administrative processes to be completed, especially where the delays were dependent on the dealership providing a valuation and warranty quotation.

I proceeded with the process in good faith based on the assurances provided that the vehicle had been reserved for me. I would not recommend.