1 reviews | Active since Member
I travelled from Johannesburg to Pretoria to view and test drive a vehicle at Cubbi Menlyn.
After the test drive, I confirmed my intention to purchase the vehicle and was informed that the vehicle had been reserved for me.
I completed the finance application through the dealership and received provisional approval. The only outstanding requirements were a valuation of my current vehicle from Cubbi and a warranty quotation in order to finalise the finance agreement.
I asked the salesperson on three separate occasions whether the vehicle would remain reserved until the process was finalised, and each time I was assured that it would.
However, shortly after returning from my trip, I received a WhatsApp message advising me that the vehicle had been sold to another buyer.
It appears that another salesperson contacted a different client after I had already reserved the vehicle and encouraged them to make payment to secure it. In my opinion, this is ********* and does not reflect good business practice.
Cubbi effectively wasted half a day of my time while I travelled to test drive the vehicle and complete all the required administration. Most reputable dealerships would reserve a vehicle for at least 48 hours to allow outstanding administrative processes to be completed, especially where the delays were dependent on the dealership providing a valuation and warranty quotation.
I proceeded with the process in good faith based on the assurances provided that the vehicle had been reserved for me. I would not recommend.
Best regards,
Best regards,
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