CS
Catering Shop Online
Verified Business
CS
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Catering Shop Online receives strong praise for friendly, responsive service and quality catering equipment, with many customers recommending the business after smooth purchases. However, a small but striking pattern of severe complaints highlights serious issues around faulty machines, refused refunds, and poor post-sale follow-through that materially undermine confidence for higher-value buyers.
TrustIndex
6.3
Ranking
#8
in Online Shopping
NPS Score
-15
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Catering Shop Online receives strong praise for friendly, responsive service and quality catering equipment, with many customers recommending the business after smooth purchases. However, a small but striking pattern of severe complaints highlights serious issues around faulty machines, refused refunds, and poor post-sale follow-through that materially undermine confidence for higher-value buyers.
Catering Shop Online's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Customers consistently praise responsive, friendly staff and prompt query handling, with named team members like Jonas singled out for professionalism. Most buyers describe the experience as warm, helpful, and recommendation-worthy across WhatsApp and direct contact channels.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I will not talk about the instore sales service. My problems is their 1 deck 2 tray oven I bought has a manual with not information on how to operate the oven. I went to their maintenance section and they sent out a technician. He did not check the connection for the stove, which was done by a professional electrician but I wanted him to do his technical review. He listened to my questions tried to answer them but he was not confident in what he was saying because he called another customer who bought the stove from them trying to connect me with her. In a nutshell, I lost an order because everything I baked on the 19th of May 2026 came out under baked twice regardless of me adjusting the temperature and increasing the time to bake. I am not happy at all, I am even contemplating taking the oven back.
1 reviews | Active since Jan 2020
I will not talk about the instore sales service. My problems is their 1 deck 2 tray oven I bought has a manual with not information on how to operate the oven. I went to their maintenance section and they sent out a technician. He did not check the connection for the stove, which was done by a professional electrician but I wanted him to do his technical review. He listened to my questions tried to answer them but he was not confident in what he was saying because he called another customer who bought the stove from them trying to connect me with her. In a nutshell, I lost an order because everything I baked on the 19th of May 2026 came out under baked twice regardless of me adjusting the temperature and increasing the time to bake. I am not happy at all, I am even contemplating taking the oven back.
Catering Shop Online has a TrustIndex of 6.3 out of 10 on Hellopeter, based on 78 reviews in the last 12 months. Hellopeter has tracked Catering Shop Online across 203 total reviews. How is the TrustIndex calculated? →