Active since Oct 2016
11
Reviews
0
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Reviews
11 reviews3 weeks ago
CSO DESK OVEN NON FUNCTIONALITY
I will not talk about the instore sales service. My problems is their 1 deck 2 tray oven I bought has a manual with not information on how to operate the oven. I went to their maintenance section and they sent out a technician. He did not check the connection for the stove, which was done by a professional electrician but I wanted him to do his technical review. He listened to my questions tried to answer them but he was not confident in what he was saying because he called another customer who bought the stove from them trying to connect me with her. In a nutshell, I lost an order because everything I baked on the 19th of May 2026 came out under baked twice regardless of me adjusting the temperature and increasing the time to bake. I am not happy at all, I am even contemplating taking the oven back.
0 replies
3 months ago
Excellent Customer Care
Thembisile Sikiti was friendly, attentive. Excellent customer care and telephone etiquette.
1 reply
25 months ago
Poor Administration
I am rating the administrative side because on the 11 May my appointment was at 11:00am and there was also an 11:15am appointment. My app in my opinion was not given the time it required as a result the measurements taken on the frame was forgotten which made me go back there twice and process of the spectacles was not given priority considering that I had to go back on Saturday when my app was on Tuesday. I wasted petrol, time, ware and tare of my vehicle, the only compensation I expected was for my spectacle process to be given priority not take the 2 to 3 weeks they say they will take.
1 reply
30 months ago
EXCELLENT SERVICE PROVIDER
This service provider, is always on time. Their staff is friendly. They meticulous, pay attention to detail and pro-active. For as long as they are in operation, I will use their service.
0 replies
35 months ago
Mbali, explained everything clearly, she listens, she is polite and she knows the company and its products and services
Mbali, explained everything clearly, she listens, she is polite and she knows the company and its products and services. Overall excellent service 👌
1 reply
43 months ago
HORRABLE SERVICE AND TIME MANAGEMENT
The receptionist at their Menlyn branch has zero social acumen, no eye contact, she could not be bothered whether my appointment is 45 minutes late, no explanation, no apology, she is just not there. I had two appointment with them, the first one was 45 minutes late and they blamed it on other clients who do not honour their appointments, my second appointment was 20 minutes late and I left without doing my toe nails and she had the nerve to charge me for two appointments. I made another appointment for the 10th november for refill for me and my daughter and guess what on they called on the 08th November and changed one of our appointments to 45 minutes late and our schedules for the 10th were set around out nail appointments. This establishments does not know how to run a business or maybe we are not the class they want service, maybe we are not elegant enough for they to service me and my daughter.
0 replies
57 months ago
HORRIBLE CUSTOMER MANAGEMENT SERVICE
Simangele at Game Mall @ Reds sold me a wrong product(gas stove) and did not want to own up to her lack of customer service. I then requested a refund and Simangele called me in the afternoon of the 06 October 2021 to come and get the refund and I told her I will coming on the 07 October in the morning, which was the 3rd time in 2 days going to Game. When I got to the store they did not have cash, obviously. I then requested to see the manager Amos Simelane, who then took my banking details to make a transfer only to find out later that day, when I called him that it was a cash deposit, which I had to pay for the bank charges. to me that is the worst service ever.
0 replies
60 months ago
CHEATING OLD AGE PENSIONER OF THEIR WELL BEING AND MONEY
On the 01 of July I was doing groceries for my mother at Checkers at Lifestyle Center in Centurion and my mother's Post bank card declined twice and I ended up paying cash. An hour from that failed transaction I went to the ATM to check the balance on the card and it showed that the declined transaction actually went through and when I went back to checkers they told me it will probably go back to the post bank account after 24 hours which lapsed on the 05 of July and I took my frail mother to the post office to get the statement and the post bank statement shows that the declined transaction was a local merchant purchase. I went back to checkers on the same day and they have been giving me a run around and they are saying the transaction does not appear in their system and their head office has an IT problem they are trying to fix and they are blaming the delay to Covid19 because some of they stuff are working from home. My mother's burial society has not been paid, her medication has not been bought and according to me Checkers is deliberate and they are taking advantage of an elderly person.
0 replies
60 months ago
DELIBERATE OVERCHARGE OF CLIENT ACCOUNT
Dawn Wing has a tendency of logging a collection as overnight service instead of responding to the email request from a client and ask which service does the client prefer, as they have 3 options viz, road freight, economy and overnight service. The overnight service the consultant chooses is so expensive. My company (SepFluor Ltd) has been overcharged by Dawn Wing for all the years we have been using them until I picked up the error when the invoice came with a R1200 amount, when I questioned the invoice their consultant Lerato Diphoko told me that she automatically chooses overnight service from her system if the email does not specify the option. - When questioned, why she makes assumptions instead of advising the client, she did not have a definitive response and - when she was asked to explain or confirm that Dawn Wing has been overcharging SepFluor all these years because of the assumption they have been making on collections requests, she then said she will refer the matter to her financial manager and we have not heard from them since last week Friday (11 June 2021). To make things worse the parcel came to our offices a week after the collection was requested, so where is an overnight service in that? So I am making fellow South Africans to be care full when using Dawn Wing.
0 replies
Review Distribution
5 Star
4 (36.36363636363637%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (18.181818181818183%)
1 Star
5 (45.45454545454545%)