Capfin

Based on recent customer reviews, Capfin is facing significant customer frustration across nearly every service dimension. Customers consistently describe unauthorized debit orders, broken refund processes, unresponsive consultants, and credit bureau reporting failures. A small number of positive reviews mention efficient loan disbursement and helpful service, but these are heavily outweighed by complaints about harassment calls, expired DebiCheck mandates, and settlement disputes.

The most common complaint about Capfin, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (1.3). Customers describe consultants as rude, dismissive, and unhelpful, naming agents like Sinethemba, Michelle, Candic, Elroy, and Sharon negatively. Supervisors are reportedly unavailable, calls are dropped, and agents fail to take ownership of queries from start to finish.

Capfin scores 1.3 out of 5 on Hellopeter's AI analysis of service quality in Loans & Credit, compared to the Loans & Credit industry average of 2.2. Their strongest theme is Loan Application (1.5); their weakest is Billing & Payments (1.1). The top AI-rated Loans & Credit business on Hellopeter is Gold Capital (4.8). How is the AI Score calculated? →

Capfin has a TrustIndex of 3.5 out of 10 on Hellopeter, based on 151 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 4 hours 15 min. Hellopeter has tracked Capfin across 1,627 total reviews. How is the TrustIndex calculated? →