Capfin
1.4|1,627 reviews
LP
Lacon P
1 reviews | Active since Member
29 Apr 2026, 16:38
WORST FSP EVER!!!!!!!!!!!!!!!
To Management, I am writing to formally lodge a complaint regarding a gross failure in service and the subsequent unauthorized debiting of my account. In March, I reached a verbal agreement with one of your agents to settle my remaining balance (approximately R300–R400). I specifically requested a manual payment link for March 28th. This request was ignored, and since then, my account has been subject to unauthorized interest charges. Today, R737.43 was debited from my account without my consent. I demand: 1. An immediate refund of the ********ly debited amount. 2. A recording/transcript of my March conversation with your agent. 3. A call from a senior manager today, as requested repeatedly throughout April. Be advised that if this is not resolved immediately, I will escalate this matter to the relevant Ombudsman and pursue legal action to protect my rights.
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Replies (4)0
Replies (4)Capfin's replyOfficial
30 Apr 2026, 06:03Good day
Thank you for alerting us to your query. We will investigate the matter and get back to you shortly. One of our dedicated consultants will be in contact with you to assist with your query.
Sincerely
Capfin Customer Services
Thank you for alerting us to your query. We will investigate the matter and get back to you shortly. One of our dedicated consultants will be in contact with you to assist with your query.
Sincerely
Capfin Customer Services
Best regards,
Capfin's reply30 Apr 2026, 06:03
Official
Good day
Thank you for alerting us to your query. We will investigate the matter and get back to you shortly. One of our dedicated consultants will be in contact with you to assist with your query.
Sincerely
Capfin Customer Services
Thank you for alerting us to your query. We will investigate the matter and get back to you shortly. One of our dedicated consultants will be in contact with you to assist with your query.
Sincerely
Capfin Customer Services
Best regards,
LP
Lacon P's updateReviewer Update
30 Apr 2026, 06:14Just spoke to Brenda from collections who promised me a manager’s call and all the recordings of my calls since beginning of March. When I asked for a reference number of the call she stated that it is my account number you do not have specific reference numbers. I asked to speak to a manager and hold she stated that “it would take too long and the call would automatically cut but a manager would call me back” I informed Brenda that I am going to record our conversation for the purpose of building a case for the ombudsman and I would use it for social media purposes if I am forced to do so. Looking forward to your response.
LP
Lacon P's update30 Apr 2026, 06:14
Reviewer Update
Just spoke to Brenda from collections who promised me a manager’s call and all the recordings of my calls since beginning of March. When I asked for a reference number of the call she stated that it is my account number you do not have specific reference numbers. I asked to speak to a manager and hold she stated that “it would take too long and the call would automatically cut but a manager would call me back” I informed Brenda that I am going to record our conversation for the purpose of building a case for the ombudsman and I would use it for social media purposes if I am forced to do so. Looking forward to your response.
LP
Lacon P's updateReviewer Update
30 Apr 2026, 09:23It’s 11 am still no call from your “manager”.
LP
Lacon P's update30 Apr 2026, 09:23
Reviewer Update
It’s 11 am still no call from your “manager”.
Capfin's replyOfficial
30 Apr 2026, 12:39Good day
We are glad that we could resolve your complaint.
Thank you for reaching out to us. Please note that refunds take up to 48 business hours to reflect in your bank account.
For further assistance, please call us on 087 354 0000 or email [email protected]
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
We are glad that we could resolve your complaint.
Thank you for reaching out to us. Please note that refunds take up to 48 business hours to reflect in your bank account.
For further assistance, please call us on 087 354 0000 or email [email protected]
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Best regards,
Capfin's reply30 Apr 2026, 12:39
Official
Good day
We are glad that we could resolve your complaint.
Thank you for reaching out to us. Please note that refunds take up to 48 business hours to reflect in your bank account.
For further assistance, please call us on 087 354 0000 or email [email protected]
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
We are glad that we could resolve your complaint.
Thank you for reaching out to us. Please note that refunds take up to 48 business hours to reflect in your bank account.
For further assistance, please call us on 087 354 0000 or email [email protected]
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Best regards,