Canvas and More
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Canvas and More earns strong praise for product quality, vibrant prints, and proactive order communication, with many repeat customers celebrating exceptional canvases and personalised gifts. However, a notable cluster of recent reviews highlights serious breakdowns in customer support responsiveness, delivery reliability around peak season, and stalled refund or reprint resolutions, creating a sharply divided experience.
TrustIndex
3.3
NPS Score
5
Recommended: Likely
Sep '25 - Aug '26
Based on recent customer reviews, Canvas and More earns strong praise for product quality, vibrant prints, and proactive order communication, with many repeat customers celebrating exceptional canvases and personalised gifts. However, a notable cluster of recent reviews highlights serious breakdowns in customer support responsiveness, delivery reliability around peak season, and stalled refund or reprint resolutions, creating a sharply divided experience.
Canvas and More has a TrustIndex of 3.3 out of 10 on Hellopeter, based on 44 reviews in the last 12 months. Hellopeter has tracked Canvas and More across 2,396 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I was informed that two of my photos was blurry and needed to remove the black background. I was also told that they will not be able to print them. So I resent new photos both on e-mail and on WhatsApp, which was confirmed by canvas and more that they have received it. When I received the canvas prints, it was the wrong photos (it was the first set which they informed me was incorrect and blurry.). I immediately contacted them via WhatsApp and they told me to resend the e-mail with my complaint. I resent it 3 times via e-mail, tried to get them to respond to me via WhatsApp as well as e-mail. Yet no response to when I will receive the correct canvas prints. According to the WhatsApp it is being investigated. This has now been 2 weeks and still now response. I needed those canvas prints by today (end of April). My order was placed at the beginning of March 2026. I am not sure what else I need to do to get a response from them in order to find out when can I expect the correct canvas prints.
1 reviews | Active since Jan 2020
I was informed that two of my photos was blurry and needed to remove the black background. I was also told that they will not be able to print them. So I resent new photos both on e-mail and on WhatsApp, which was confirmed by canvas and more that they have received it. When I received the canvas prints, it was the wrong photos (it was the first set which they informed me was incorrect and blurry.). I immediately contacted them via WhatsApp and they told me to resend the e-mail with my complaint. I resent it 3 times via e-mail, tried to get them to respond to me via WhatsApp as well as e-mail. Yet no response to when I will receive the correct canvas prints. According to the WhatsApp it is being investigated. This has now been 2 weeks and still now response. I needed those canvas prints by today (end of April). My order was placed at the beginning of March 2026. I am not sure what else I need to do to get a response from them in order to find out when can I expect the correct canvas prints.
1 reviews | Active since Apr 2026
Excellent service,quick response on emails and my product arrived in mint condition. Printing quality is awesome and very detailed. As my business expands,i will definitely make use of them again 1000%
1 reviews | Active since Apr 2026
Excellent service,quick response on emails and my product arrived in mint condition. Printing quality is awesome and very detailed. As my business expands,i will definitely make use of them again 1000%
1 reviews | Active since Oct 2020
I received my order and to be honest I am not happy at all. On the website my pictures were fitted correctly to be printed. The pictures are cut. Could someone not call or WhatsApp me to confirm? I am a very disappointed customer and it was my 1st order from them I am very disappointed
1 reviews | Active since Oct 2020
I received my order and to be honest I am not happy at all. On the website my pictures were fitted correctly to be printed. The pictures are cut. Could someone not call or WhatsApp me to confirm? I am a very disappointed customer and it was my 1st order from them I am very disappointed
1 reviews | Active since Dec 2019
I made the mistake to order a special package on Canvas and More on the 28th of November 2025 with the option of putting the order through in the following 6 months. It was a very busy time for so I only got to put my order in in January. Firstly by that time the link they sent to me had expired. They re-send the link, but it still did not work. I was then advised to use Wetransfer to send the pictures, which I did on the 25th of January already. I enquired as to how I will indicate which photo should be printed on which size canvas and they rep**** that one of the 'designers' (I cannot remember the exact term) will contact me about my order. No one has contacted me yet about the sizes of my canvases but I have received 3 mails to tell me that they cannot start with my order as they have not received my pictures yet and then I sent through the email again that states that my Wetransfer was successful. I order some of the canvases specifically for a friend of mine whose birthday it was today on the 18th of February suffice to say I did not have a gift for her today. In the past I have been very happy with their service, but then I ordered the canvas immediately after paying.
1 reviews | Active since Dec 2019
I made the mistake to order a special package on Canvas and More on the 28th of November 2025 with the option of putting the order through in the following 6 months. It was a very busy time for so I only got to put my order in in January. Firstly by that time the link they sent to me had expired. They re-send the link, but it still did not work. I was then advised to use Wetransfer to send the pictures, which I did on the 25th of January already. I enquired as to how I will indicate which photo should be printed on which size canvas and they rep**** that one of the 'designers' (I cannot remember the exact term) will contact me about my order. No one has contacted me yet about the sizes of my canvases but I have received 3 mails to tell me that they cannot start with my order as they have not received my pictures yet and then I sent through the email again that states that my Wetransfer was successful. I order some of the canvases specifically for a friend of mine whose birthday it was today on the 18th of February suffice to say I did not have a gift for her today. In the past I have been very happy with their service, but then I ordered the canvas immediately after paying.
1 reviews | Active since Jan 2026
I don't understand, I read reviews of Canvas and More stating that they got orders wrong.... If you do your order online there is no way that they can get your order wrong as you must select size, layout etc... I bought my package with the black Friday special and decided to wait for January to place my order as I knew they would be busy before Christmas and you have 6 months to place your order after you bought your combo. I placed my order on the 5th of January through the order link that was send to me via email so if something wasn't right it would have been my own fault as you even must make sure your picture is centered. They kept me updated through the whole process and I received my order today 13th January. I had a query and they answered me immediately through email. When I opened my package that was wrapped needly everything was perfect, even photos that was taken with a cellphone looked like the professional photos. I would highly recommend Canvas and More, and look forward to my next order with them
1 reviews | Active since Jan 2026
I don't understand, I read reviews of Canvas and More stating that they got orders wrong.... If you do your order online there is no way that they can get your order wrong as you must select size, layout etc... I bought my package with the black Friday special and decided to wait for January to place my order as I knew they would be busy before Christmas and you have 6 months to place your order after you bought your combo. I placed my order on the 5th of January through the order link that was send to me via email so if something wasn't right it would have been my own fault as you even must make sure your picture is centered. They kept me updated through the whole process and I received my order today 13th January. I had a query and they answered me immediately through email. When I opened my package that was wrapped needly everything was perfect, even photos that was taken with a cellphone looked like the professional photos. I would highly recommend Canvas and More, and look forward to my next order with them
1 reviews | Active since Dec 2011
Order 303844. Pitty I can't upload images. Online orders apparently does not go through human quality control even though on the update mail received, the canvases when for qualty check. +- R1000.00 down the drain. I was so ashamed opening my canvases at work after talking highly about Canvas and more. This is my birthday present from my daughter and husband. I can only throw this in the trash. Preview was perfect but the end result have only half fotos on the canvas. I will never ever buy through them again.
1 reviews | Active since Dec 2011
Order 303844. Pitty I can't upload images. Online orders apparently does not go through human quality control even though on the update mail received, the canvases when for qualty check. +- R1000.00 down the drain. I was so ashamed opening my canvases at work after talking highly about Canvas and more. This is my birthday present from my daughter and husband. I can only throw this in the trash. Preview was perfect but the end result have only half fotos on the canvas. I will never ever buy through them again.
1 reviews | Active since Jul 2019
I placed an order with Canvas and More on 28 November 2024 (Order #299144) and, to date, I have still not received my order. From the beginning, there were multiple issues with the delivery address being captured incorrectly, despite me contacting the company several times and receiving confirmation that the address had been changed. The parcel was repeatedly delivered to the wrong location, causing long delays and major inconvenience. Almost a month later, there is still no clear communication or confirmation on when (or if) I would receive my order. Due to the ongoing delays, poor service, and lack of accountability, I formally requested a refund — however, I have received no response to this request. This has been an extremely frustrating and disappointing experience. The service has been pathetic, especially given the time that has passed and the number of follow-ups made. I would not recommend this company based on my experience.
1 reviews | Active since Jul 2019
I placed an order with Canvas and More on 28 November 2024 (Order #299144) and, to date, I have still not received my order. From the beginning, there were multiple issues with the delivery address being captured incorrectly, despite me contacting the company several times and receiving confirmation that the address had been changed. The parcel was repeatedly delivered to the wrong location, causing long delays and major inconvenience. Almost a month later, there is still no clear communication or confirmation on when (or if) I would receive my order. Due to the ongoing delays, poor service, and lack of accountability, I formally requested a refund — however, I have received no response to this request. This has been an extremely frustrating and disappointing experience. The service has been pathetic, especially given the time that has passed and the number of follow-ups made. I would not recommend this company based on my experience.
1 reviews | Active since Dec 2025
Their communication and customer response is extremely poor. I placed my order specifically so it would arrive before Christmas, but it is now clear that this will not happen. The parcel has been en route for six days with no updates. I have repeatedly tried to contact them for clarification, but they do not answer calls or provide any response at.
1 reviews | Active since Dec 2025
Their communication and customer response is extremely poor. I placed my order specifically so it would arrive before Christmas, but it is now clear that this will not happen. The parcel has been en route for six days with no updates. I have repeatedly tried to contact them for clarification, but they do not answer calls or provide any response at.
