Beds From Home
Claimed Business
|3.4|5 Reviews (last 12 months)|This business does not respond to reviews
Beds From Home
Claimed Business
|3.4
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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Review Distribution
3.4|5 Reviews
Jul '25 - Jun '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
18 Sept 2025, 12:40
No guarantee on bed bases sold
From the outset it has been very disappointing dealing with Beds From Home, Somerset West branch. In 2018 we needed to buy bed bases for our mattresses. We really wanted bases with storage drawers and Beds From Home was offering this product. We contacted them several times via email requesting information and pricing but received no replies. We then decided to visit their store. When questioned as to why there was no response to our emails, some excuse was given. Nevertheless, the order was placed for two beige leather drawer bases. Upon delivery of the bases, the delivery guys cut the plastic off the bases and slightly damaged it. If that wasn’t irritating enough, the Beds Fom Home factory made the bases in white NOT beige as per our instructions (captured on the invoice) - so they just decided to make it in white and deliver it without first confirming with us that white would be acceptable. What company just goes ahead and makes the base in another colour without first contacting the customer to confirm that they would be happy with it (giving them the option of cancelling the entire order), and then, on top of that, just goes ahead and delivers the wrong item (and note here that there is a delivery charge which has to be paid by the customer). We contacted them regarding this and was given the option of it being re-done in beige suede as the factory did not have beige leather available. We didn’t want suede so we opted to keep the white leather. They offered a compensation of free pillows. Some time ago, we noticed that the leather on the bases were starting to peel. It had gotten worse as time went by so we decided to contact them via email regarding the poor quality of their fabric. We wanted to know what their guarantee was on these bases as this deterioration is totally unacceptable, and also how they propose to remedy this issue. Their response was that, -the leather is a leather-like fabric, -there is no guarantee on these bases, -they no longer stock these storage bases and, -they recommended we have it re-upholstered. WHAT??? ‘Leather-like’ fabric - not even leather! NO GUARANTEE – perhaps when they trying to make a sale, they should inform the customer that “Just so you know, what you are about to buy, has no guarantee!” If they were upfront about that, then I would not have bought the bases. As for ‘have it re-upholstered’, these were very expensive bases to start off with, so I am certainly not going to spend even more money to have it re-upholstered. Extremely disappointing - I bought expensive bases only to get cheap leather-like fabric (in the incorrect colour), that is now peeling.
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Anonymous
1 reviews | Active since Jan 2020
18 Sept 2025, 12:40
No guarantee on bed bases sold
From the outset it has been very disappointing dealing with Beds From Home, Somerset West branch. In 2018 we needed to buy bed bases for our mattresses. We really wanted bases with storage drawers and Beds From Home was offering this product. We contacted them several times via email requesting information and pricing but received no replies. We then decided to visit their store. When questioned as to why there was no response to our emails, some excuse was given. Nevertheless, the order was placed for two beige leather drawer bases. Upon delivery of the bases, the delivery guys cut the plastic off the bases and slightly damaged it. If that wasn’t irritating enough, the Beds Fom Home factory made the bases in white NOT beige as per our instructions (captured on the invoice) - so they just decided to make it in white and deliver it without first confirming with us that white would be acceptable. What company just goes ahead and makes the base in another colour without first contacting the customer to confirm that they would be happy with it (giving them the option of cancelling the entire order), and then, on top of that, just goes ahead and delivers the wrong item (and note here that there is a delivery charge which has to be paid by the customer). We contacted them regarding this and was given the option of it being re-done in beige suede as the factory did not have beige leather available. We didn’t want suede so we opted to keep the white leather. They offered a compensation of free pillows. Some time ago, we noticed that the leather on the bases were starting to peel. It had gotten worse as time went by so we decided to contact them via email regarding the poor quality of their fabric. We wanted to know what their guarantee was on these bases as this deterioration is totally unacceptable, and also how they propose to remedy this issue. Their response was that, -the leather is a leather-like fabric, -there is no guarantee on these bases, -they no longer stock these storage bases and, -they recommended we have it re-upholstered. WHAT??? ‘Leather-like’ fabric - not even leather! NO GUARANTEE – perhaps when they trying to make a sale, they should inform the customer that “Just so you know, what you are about to buy, has no guarantee!” If they were upfront about that, then I would not have bought the bases. As for ‘have it re-upholstered’, these were very expensive bases to start off with, so I am certainly not going to spend even more money to have it re-upholstered. Extremely disappointing - I bought expensive bases only to get cheap leather-like fabric (in the incorrect colour), that is now peeling.
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Anonymous
1 reviews | Active since Jan 2020
25 Jul 2025, 13:59
Awaiting Refund
We ordered a bed from the Cape Gate Branch with the specific requirement that it have raised legs. The salesman assured us that this could be supp****. However, on the scheduled delivery date—Monday, the 21st—he called to inform us that the raised legs were not available, and offered to deliver the bed with short legs and replace them on Wednesday, the 23rd. We declined and requested the bed be delivered in the correct form as originally agreed. On Tuesday, the 22nd, he informed us that this would not be possible and said he would initiate a refund, which he claimed would be processed immediately. We provided our banking details, but to date, we have not received the refund. This has been an extremely disappointing customer experience. The salesman should have ensured all components were available before finalizing the sale. We are still waiting for a resolution and for our money to be returned.
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Anonymous
1 reviews | Active since Jan 2020
25 Jul 2025, 13:59
Awaiting Refund
We ordered a bed from the Cape Gate Branch with the specific requirement that it have raised legs. The salesman assured us that this could be supp****. However, on the scheduled delivery date—Monday, the 21st—he called to inform us that the raised legs were not available, and offered to deliver the bed with short legs and replace them on Wednesday, the 23rd. We declined and requested the bed be delivered in the correct form as originally agreed. On Tuesday, the 22nd, he informed us that this would not be possible and said he would initiate a refund, which he claimed would be processed immediately. We provided our banking details, but to date, we have not received the refund. This has been an extremely disappointing customer experience. The salesman should have ensured all components were available before finalizing the sale. We are still waiting for a resolution and for our money to be returned.
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Anonymous
1 reviews | Active since Jan 2020
6 Nov 2024, 11:54
Best beds - comfortable - great services
It is the second bed I have purchased from Beds From Home Pinelands branch. Margaret was very helpful - I ordered via her email and she arranged everything. She kept me informed on the process. They delivered on time and the bed is very comfortable.
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Anonymous
1 reviews | Active since Jan 2020
6 Nov 2024, 11:54
Best beds - comfortable - great services
It is the second bed I have purchased from Beds From Home Pinelands branch. Margaret was very helpful - I ordered via her email and she arranged everything. She kept me informed on the process. They delivered on time and the bed is very comfortable.
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Anonymous
1 reviews | Active since Jan 2020
21 May 2024, 14:44
Beds From Bull****ters
People need to watch out about this company. They run a so-called Sc..... where you go into the shop, order a bed that is on their floor and when it arrives at home, its twice as hard as the one in the shop. Checked three shops all of them are the same. Its then a Comfort issue and you have to upgrade to a better bed, at a cost of 5000 rand. They don't conform to the CPA so no refund, altho they manufacture under the names, Health beds, not registered with Saphra, Padley beds, in the Hospitality industry. Once you tell them they not Proudly SA and can't advertise as they are registered, they collect the bed. and charge you R400 plus vat when I fact it's a quality issue to get you to upgrade. Then the free gift of R1500 is only R750 valid if you buy it separately and they are only going to take your money and not return it. They are running this in all stores and it's about time something was done to expose these companies. When you ask if the commission is based on the value you quickly find out what is going on here.
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Anonymous
1 reviews | Active since Jan 2020
21 May 2024, 14:44
Beds From Bull****ters
People need to watch out about this company. They run a so-called Sc..... where you go into the shop, order a bed that is on their floor and when it arrives at home, its twice as hard as the one in the shop. Checked three shops all of them are the same. Its then a Comfort issue and you have to upgrade to a better bed, at a cost of 5000 rand. They don't conform to the CPA so no refund, altho they manufacture under the names, Health beds, not registered with Saphra, Padley beds, in the Hospitality industry. Once you tell them they not Proudly SA and can't advertise as they are registered, they collect the bed. and charge you R400 plus vat when I fact it's a quality issue to get you to upgrade. Then the free gift of R1500 is only R750 valid if you buy it separately and they are only going to take your money and not return it. They are running this in all stores and it's about time something was done to expose these companies. When you ask if the commission is based on the value you quickly find out what is going on here.
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Anonymous
1 reviews | Active since Jan 2020
3 Apr 2024, 18:25
Unprofessional - Poor Customer Service
I will never buy from them again. I placed my online order on on 17 March 2024. We were going away on holiday and I arranged for the bed to be delivered after we get back. Bed was delivered late afternoon on 25 March 2024. I called the next morning to inform BFH that the base was faulty, I was asked to send pictures which was done on the same day. I never heard back and called again on 28 March 2024 to follow up. I was told it will be sorted out that day. Then I received a call from a lady saying they are overbooked for the day can they deliver Tuesday 2 April. I explained I was on leave that week, we will be back at work and only be home at 6pm. She confirmed that is in order. So yesterday came and went no delivery. I send an email. This morning I got a call with an apology and they will sort it out and get back to me. Got a call from the lady again confirming they will deliver today after 6pm. It is now 8pm and again they are a no show. This terrible service delivery from this company.
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Anonymous
1 reviews | Active since Jan 2020
3 Apr 2024, 18:25
Unprofessional - Poor Customer Service
I will never buy from them again. I placed my online order on on 17 March 2024. We were going away on holiday and I arranged for the bed to be delivered after we get back. Bed was delivered late afternoon on 25 March 2024. I called the next morning to inform BFH that the base was faulty, I was asked to send pictures which was done on the same day. I never heard back and called again on 28 March 2024 to follow up. I was told it will be sorted out that day. Then I received a call from a lady saying they are overbooked for the day can they deliver Tuesday 2 April. I explained I was on leave that week, we will be back at work and only be home at 6pm. She confirmed that is in order. So yesterday came and went no delivery. I send an email. This morning I got a call with an apology and they will sort it out and get back to me. Got a call from the lady again confirming they will deliver today after 6pm. It is now 8pm and again they are a no show. This terrible service delivery from this company.
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