RE
Rehana E
Active since Nov 2018
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
Zero Allocated Nedbank Greenbacks
I have been a Nedbank Greenbacks Member for many many years and have been earning Greenback Rewards on past purchases. I received my new card in February 2025 after the previous card expired on 01/25. As in the past, I used my Credit Cards regularly, as usual, however, I recently noticed that I have not been allocated any greenbacks points. The Tier reflects level Zero. When I enquired through Nedbank Customer Care on 25 February 2026, the Service Agent informed me that there had been a system fault logged, as complaints were logged by other Clients as well. My complaint was logged under Reference No. 581218548. I have not received any update from Nedbank regarding the resolution of the System fault nor has my Level Rating changed. Regardless of the number of purchases I have made, whether paying with Visa or Amex credit cards, swiping or buying online, I have not been awarded any Rewards with the New Greenbacks Card. I find it disconcerting that Nedbank has not contacted me since February 2025, to ascertain the reason why I have not been using my Greenbacks Card. I am therefore hopeful that by expressing my dissatisfaction here, the matter may reach the appropriate Department who may respond to me.
0 replies
9 months ago
No guarantee on bed bases sold
From the outset it has been very disappointing dealing with Beds From Home, Somerset West branch. In 2018 we needed to buy bed bases for our mattresses. We really wanted bases with storage drawers and Beds From Home was offering this product. We contacted them several times via email requesting information and pricing but received no replies. We then decided to visit their store. When questioned as to why there was no response to our emails, some excuse was given. Nevertheless, the order was placed for two beige leather drawer bases. Upon delivery of the bases, the delivery guys cut the plastic off the bases and slightly damaged it. If that wasn’t irritating enough, the Beds Fom Home factory made the bases in white NOT beige as per our instructions (captured on the invoice) - so they just decided to make it in white and deliver it without first confirming with us that white would be acceptable. What company just goes ahead and makes the base in another colour without first contacting the customer to confirm that they would be happy with it (giving them the option of cancelling the entire order), and then, on top of that, just goes ahead and delivers the wrong item (and note here that there is a delivery charge which has to be paid by the customer). We contacted them regarding this and was given the option of it being re-done in beige suede as the factory did not have beige leather available. We didn’t want suede so we opted to keep the white leather. They offered a compensation of free pillows. Some time ago, we noticed that the leather on the bases were starting to peel. It had gotten worse as time went by so we decided to contact them via email regarding the poor quality of their fabric. We wanted to know what their guarantee was on these bases as this deterioration is totally unacceptable, and also how they propose to remedy this issue. Their response was that, -the leather is a leather-like fabric, -there is no guarantee on these bases, -they no longer stock these storage bases and, -they recommended we have it re-upholstered. WHAT??? ‘Leather-like’ fabric - not even leather! NO GUARANTEE – perhaps when they trying to make a sale, they should inform the customer that “Just so you know, what you are about to buy, has no guarantee!” If they were upfront about that, then I would not have bought the bases. As for ‘have it re-upholstered’, these were very expensive bases to start off with, so I am certainly not going to spend even more money to have it re-upholstered. Extremely disappointing - I bought expensive bases only to get cheap leather-like fabric (in the incorrect colour), that is now peeling.
0 replies
26 months ago
Unproductive contact cycle
Please call me regarding a major error in my account. Customer care email sends me to Tobi and Tobi sends me to an agent and the agent sends me to customer care email and I continue in this unproductive cycle.
2 replies
26 months ago
Debit Order Chaos
When I signed up a New Contract with Vodacom during December last year, I was unable to get my Modem to connect. After receiving no assistance from the Customer Care, I wrote a review on Hellopeter. A consultant from Vodacom called me and explained the procedure to follow. This is what Customer Care should have done instead of insisting that I visit a store. There is no Vodacom Store close to me. Nevertheless, he adjusted my Account to compensate for the period that I was not connected. I further confirmed with the Consultant that when I signed up the Contract, I asked for the Debit Order to go through on the 7th of every month since my pension only gets paid into the bank account after the 4th and he confirmed that that is in order. However, this month I received a notification from the Bank that the Debit Order was due on the 1st and that it was rejected due to insufficient funds. After spending 2 days on the phone, going from Department to Department, I was unable to find out why the Debit Order date on their records showed the 1st whilst I specifically asked for the 7th. I insisted that they look up my Original Online Application, but no-one was able to do this nor would/could they access any of the calls that supposedly are recorded every time one makes a call. To top it all, I was told that now they are going to process TWO DEBIT ORDERS!!!!. I could not get anyone to explain this to me. The double Debit Orders went through my bank today. I also incurred unnecessary costs. So, the amount processed was R621.97 (R299.00+R299.00+R7.00+R3.50 = R608.50 -R621.97 = R13.47 no explanation charge !!!). I have a contract, but this now seems like PREPAID??? I request that either the person who assisted me before or another Senior person contact me urgently.
3 replies
30 months ago
Very disappointing after sales services from Vodacom
I have a dispute regarding the first payment made on my Vodacom home LTE contract. I signed up for the contract and when Vodacom contacted me to confirm my details and to let me know that delivery will be made, I specifically asked them if the account gets activated ONLY when I insert the new sim into the new router. The lady I spoke to first spoke to another before coming back to me and confirmed that I WILL ONLY be billed from when I put the sim into the router and it is activated. I inserted the sim on Wednesday 20th December and the light of the router was red. I was told that it could take 24 – 72 hours to be activated. Due to this my son had to buy me data (of 4gigs) in order for me to be in touch until then. On the 22 December 2023 there was still no change to the red light so I called the customer services who said that I had already been billed over a week ago – I told him that that was totally unfair as the sim has not even activated yet and the first month is suppose to be apportioned. He could not assist with that but he reset the router and said it should be working in 15 minutes. After 15 minutes, I tried again and it was still not working. I had to contact customer services again and was put through to the same consultant who said to me that I will need to take the sim and router in to the nearest Vodacom store so they can test it. I told him it is very difficult for me to do that - that is why I ordered it online in the first place – but again he said there was nothing he could do about it. After that call my daughter had to buy me 2gigs as I had depleted my data (I thought by then I would have been already connected). So so far I had to spend for an additional 6gigs unnecessarily. I then went back onto the Vodacom website in order to find a complaints section which I could not but fortunately my daughter spotted a section which mention unlocking the sim – nothing anywhere on the setup guide said anything about unlocking the sim and no-one mentioned this to me before - why did the consultant not ask me when I said to him that the light on the router was red if I had first unlocked the sim before inserting it into the router?! Needless to say, there was nothing wrong with the sim or the router but what an utter waste of money and time. I still needed to write to complaints / disputes department. I checked online and was given customer care email address, which I wrote to and received an automated response to chat with TOBI. Then I went onto TOBI and the consultant I spoke to put me through to the accounts department and the call was dropped. Then I went online again and asked the sales consultants for an email address and all she wrote before ending the chat very abruptly was contact the customer care email address. So that just went in circles, which ends me up having to place my complaint here now. So I wasted money on 6gigs which I did not need. And according to the lady I initially spoke to that specially went to confirm the information, I should only have been debited the portion from the 22 December to 31 December for the initial month!
4 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (100%)