VO
Veruschka O
Active since Nov 2017
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Lack of accountability from Takealot for poorly manufactured items
I purchases a hand bag in March 2026. I was not long and the side loops where the shoulder strap attach to started pulling apart. The metal clips also kept bending open. I returned the bag after two months for a refund. Takealot rejected my return for a refund saying I damaged the product while it was clearly poor workmanship and a bad quality bag. I requested a managers contact details or that a manager phones me on 6 May 2026 on the email correspondence. No response received. I followed up on 7 May 2026 and up until today. I have not had many handbags in my life because they last me a very long time because I look after my stuff. Saying I damaged the handbag is an insult and a lack of responsibility from Takealot for selling a poorly manufactured item. They also advertise a 6 month warranty on their website. I need a manager to call me asap to get this resolved as the customer service agent I was dealing with is clearly not doing their job.
0 replies
1 month ago
MFC Wasting my time
I have been getting multiple calls per day from MFC and as soon as I pick up the phone it is put down in my ear. I do have car finance through MFC so I cannot block the number as they might be contacting me regarding the financing. This is now borderline harassment. No professional company calls you multiple times a day to just put the phone down in your ear. This is probably sales that is trying to make their call targets at the expense of wasting peoples time.
1 reply
2 months ago
Bayport Financial Services harassing people who never dealt with them
These people have been phoning me day in and day out. After requesting to be removed from their calling list because I have never transacted with them or taken any loans from them but they still keep calling. I have logged a complaint a few weeks ago. No response received. They are calling multiple times a day. Please give your staff something constructive to do in stead of calling people who has never dealt with you. I am asking again remove my number from your calling lists or I will be logging a complaint with the Ombudsman. This is harassment!
3 replies
26 months ago
Unprofessional - Poor Customer Service
I will never buy from them again. I placed my online order on on 17 March 2024. We were going away on holiday and I arranged for the bed to be delivered after we get back. Bed was delivered late afternoon on 25 March 2024. I called the next morning to inform BFH that the base was faulty, I was asked to send pictures which was done on the same day. I never heard back and called again on 28 March 2024 to follow up. I was told it will be sorted out that day. Then I received a call from a lady saying they are overbooked for the day can they deliver Tuesday 2 April. I explained I was on leave that week, we will be back at work and only be home at 6pm. She confirmed that is in order. So yesterday came and went no delivery. I send an email. This morning I got a call with an apology and they will sort it out and get back to me. Got a call from the lady again confirming they will deliver today after 6pm. It is now 8pm and again they are a no show. This terrible service delivery from this company.
1 reply
57 months ago
Dotsure - Kelly
Kelly was very helpful and answered all questions I had.
1 reply
98 months ago
No customer service from Telkom
I recently changed jobs and found out my salary date will now be on the last day of the month and not on the 25th. I contacted all the companies I have debit orders with to ask them to move the debit order date to the last day of the month. All the companies except Telkom has made the change effective this month - May 2018. On 15 May 2018 (as soon as I found out about the new salary date) I contacted Telkom via online chat to assist with the change, they changed the debit order date but only effective from end June 2018. After explaining that there will be no funds available as I am getting paid on the last day they still refused to debit my account on the last day when the salary will be available. I contacted Telkom telephonically to request the change for this month and again they refused to change the debit for this month. I was also told that if no funds are available on the old debit order date I will be charged an additional Two Hundred and something rand for the debit that did not go through. I requested to speak to a Supervisor and explained the situation and still no cooperation. In fact I got attitude from both people I spoke to. I requested to speak to a manager and they refused to put me through. This unexceptable. The salary date change is out of my hands, I contacted Telkom as soon as I found out. Why can 10 other companies change the debit date but not Telkom. Telkom is blatantly trying to rip me off. So from my side I have opened a new bank account where my salary will be paid into. All other companies have been informed. I will not inform Telkom, they can go ahead and cancel my subscription. I will find another service provider. I was considering moving over to Telkom when my cell contract ends but will definitely not be doing so. I was also planning on increasing my wifi plan in June but will not do business with Telkom if this is the service I am getting on a simple request to change a debit order date. Shame on you Telkom!
1 reply
104 months ago
Poor customer service
For two months in a row now my DSTV has been disconnected due to non payment. After contacting DSTV twice telephonically I was assured that this will not happen again as the account was paid. On 15.11.2017 I received another sms saying that my service have been suspended due to non payment. I called to find out what was going on and I was told that the sms was send out in error. For 4 days now my DSTV have been disconnected. On 22.11.2017 I contacted DSTV via Facebook because my airtime have been depleted trying to sort out the DSTV issue. According to DSTV my bank reversed R114 on 15.11.17 (the same day I called) as unpaid. The payment I made on 27.10.2017 was for R125, a bank will not reverse a partial payment if the funds did not clear. I have never hear of such bull****. First I was asked for proof of payment which I send, then I was asked for a bank statement so I send one from the 23.10.2017 till 22.11.2017, there are no reversal or unprossed transactions reflecting. Then I was asked to send a bank statement from August 2017 up until now. I refused and asked for the DSTV finance team to do a recon on the account and then to call me to discuss the matter. Up until today I have not received a recon or a call to sort out so I send DSTV another message to say that I am assuming they are not interested in resolving the matter. Again they demanded a bank statement and I was told they cannot recon the account without a bank statement and the statement must reflect the DSTV account number. I have been in Accounts Receivable for many years and know that that is more bull**** and the reference on the bank statement reads Multichoice DSTV which should be sufficient. To me it seems as if DSTV is not interested in doing actual work. I have contacted the bank and looked at the statements for the last 4 months and there are no reversals for funds that did not clear. I am now sick and tired of this back and forth and waste of my time and energy. I demanded that a customer service manager call me to resolve this but I am still waiting. Clearly DSTV is all about collecting money and does not care about their customers or customer service. I will definately take my business elsewhere and I will also share my negative experience on every platform I can.
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
2 (28.571428571428573%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)