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Agoda.com
Unclaimed Business
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Agoda.com
Unclaimed Business
32 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Agoda.com is drawing significant frustration from South African travellers, particularly around booking reliability and refund handling. A recurring theme is customers arriving at properties to find no reservation on file, despite holding paid confirmations. Many describe prolonged refund delays, unhelpful or scripted responses from support agents, and difficulty reaching a human consultant. Customers consistently mention concerns about misleading property listings, hidden costs, and date glitches at checkout. While a few acknowledge competitive pricing as the initial draw, the prevailing tone reflects deep dissatisfaction with post-booking service.
Performance(last 12 months):
Trustindex Rating
1.7TrustIndex
1.7
Review Distribution
1.1|32 Reviews
Jul '25 - Jun '26
Recent reviews (32)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 09:04
Agoda.com Refuse to pay my money
I’m so disappointed and being treated very badly, being bul**** and Frustrated by Agoda, I have two listing with Agoda, I had a guest book through my property ID 38547590, they used UPC for payment, I called them several times that their method of payment is no longer used, I send the banking details, every time they have to find something to reject it. I’m tired fighting for my money, and deleting all listing on Agoda.com, I wonder if I’m the only one in South Africa to receive such a bad treatment
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 09:04
Agoda.com Refuse to pay my money
I’m so disappointed and being treated very badly, being bul**** and Frustrated by Agoda, I have two listing with Agoda, I had a guest book through my property ID 38547590, they used UPC for payment, I called them several times that their method of payment is no longer used, I send the banking details, every time they have to find something to reject it. I’m tired fighting for my money, and deleting all listing on Agoda.com, I wonder if I’m the only one in South Africa to receive such a bad treatment
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
15 May 2026, 14:52
Kings Palace Hotel and Agoda.com
I booked Kings Gate Hotel under group of King Palace Hotel through Agoda.com as it was only available under them on the 25th of April 2026 booking was confirmed and I was sent booking ID as confirmation. Upon my arrival at Kings Gate Hotel I was told by two gentlemen that I cannot get accommodation as they no longer work with Agoda, they even took them to court as they said. It was a shock as there was no warning when I was booking and how will I know as customer if you as Kings Gate Hotel do not protect me. They still refused to let me in and this whole thing dragged until 00.00 AM the following day the 26th. I then spoke to the manager/supervisor to the receptionists and she instructed them that they should not let me in unless I pay cash. This experience was so terrible I don't wanna lie. Kings Gate Hotel did not help me with anything or even protect me with as their client. I then spoke to Agoda.com for refund and they said they will speak to their booking partner, everytime I call they tell me they cannot refund me because their booking partner did not agree, I need my money back. I was treated badly by these companies especially Kings Gate Hotel as I am their client why am I suffering for their internal issues 😔 😢 😫
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
15 May 2026, 14:52
Kings Palace Hotel and Agoda.com
I booked Kings Gate Hotel under group of King Palace Hotel through Agoda.com as it was only available under them on the 25th of April 2026 booking was confirmed and I was sent booking ID as confirmation. Upon my arrival at Kings Gate Hotel I was told by two gentlemen that I cannot get accommodation as they no longer work with Agoda, they even took them to court as they said. It was a shock as there was no warning when I was booking and how will I know as customer if you as Kings Gate Hotel do not protect me. They still refused to let me in and this whole thing dragged until 00.00 AM the following day the 26th. I then spoke to the manager/supervisor to the receptionists and she instructed them that they should not let me in unless I pay cash. This experience was so terrible I don't wanna lie. Kings Gate Hotel did not help me with anything or even protect me with as their client. I then spoke to Agoda.com for refund and they said they will speak to their booking partner, everytime I call they tell me they cannot refund me because their booking partner did not agree, I need my money back. I was treated badly by these companies especially Kings Gate Hotel as I am their client why am I suffering for their internal issues 😔 😢 😫
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
26 Mar 2026, 10:29
Utter unprofessional service
I was booked at a place ain Western Cepe and paid in full. Uoin my arrival I was told that there was no booking. The service I received from the receptionist was very unprofessional and I could see how she was covering up for z in omtrent service. I was promised x refund - month later and no refund. When I query, they mail me the same message- details of booking.i have never encountered such unprofessional service. Clearly that are exploiting people to gain financially. I was warned against them
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
26 Mar 2026, 10:29
Utter unprofessional service
I was booked at a place ain Western Cepe and paid in full. Uoin my arrival I was told that there was no booking. The service I received from the receptionist was very unprofessional and I could see how she was covering up for z in omtrent service. I was promised x refund - month later and no refund. When I query, they mail me the same message- details of booking.i have never encountered such unprofessional service. Clearly that are exploiting people to gain financially. I was warned against them
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 12:39
AGODA - FALSE ADVERTISING - DISGUSTING CONDITIONS
Terrible booking agency!!!! I have got 3 properties/guesthouses that owe me refunds and Agoda is doing nothing about it. I have explained to them numerous times that I need that refund as my daughter and I have nowhere to go and we are basically on the street!!!! How can a company be so inhumane? Can they not "overlook" their policy for this or should I get some welfare involved? Please man, Agoda! YOU guys are false advertising. Property 1: Versailles Guesthouse in Villieria Pretoria: when I selected the dropdown filter menu, selected "pet friendly", and Versailles came up. I booked it, they took my money, check in time, and the housekeeper lady called Kate, let us sit outside the property in the street with all of our luggage and our cat because the booking site, Agoda said that was fine. The property manager or owner made us leave. WHAT ON THIS GODDAM EARTH IS WRONG WITH PEOPLE! Get your **** together and either fix your website or send out field agents to view the properties and get their proper credentials and terms and conditions!!!!!!! We are in the year 2026, Agoda who is international looks like it probably has an office here in SA? Right? Put the proper systems in place to make sure your clients don't feel like dogs been shunned out of a booking we paid for! It's disgusting. I WANT MY MONEY BACK. You have the video as proof of the "pet friendly booking", do what is taking so long!!???? Property 2: Uncle Charles guesthouse in Silverton Pretoria I booked there and Agoda sent me confirmation on the app and then via mail as well Great. We get there only to see a run down place, looks like I don't know what, (if you had field agents this would come in handy for the **** pics the properties put up). Non the less, they PPL at reception laying around, eating food on their table with their hands inform me that they are full. Here we are once again at 10pm at night in the street. WHAT WAS THE CONFIRMATION FOR?????? This is costing me travel costs as well. Just because we are booking in at a guest house does not mean we are rolling in money, we do not have a home to go to! LET ME REPEAT THAT: WE DO NOT HAVE A HOME TO GO TO! We did not find any other affordable accomodation to go to that night. UNACCEPTABLE!!!!!!!!! Property 3: Cozy Condos in Hatfield Pretoria This place is the pits. Please do me a favour: go and have a look at Cozy, and then compare it to what you guys, Agoda are advertising. I am speechless and still nauseated by this whole setup. First of all. The room is tiny. The bedding is disgusting. It's old, it's dirty, the room was smaller than a prison cell and it HAD NO VENTILATION! You advertise free wi-fi, towels, toiletries which would be a small soap to wash with probably. NONE OF THAT IS PROVIDED. No running water in the kitchen. Nothing to make food with but there is a kitchen!??? The bathrooms which are shared have no ways of closing, the floors are flooded with water all the time and dirty mops are placed in the bathrooms that are soggy, wet and stink! The toilet seats are broken, so you cut your ass when you sit down. The hallways are gross, cold, morbid, delaparated, ruined. We managed to sleep there 1 night out of our 3 night stay and left immediately the next morning just after 8. I asked about a bigger room and with windows toay e breathe before we left and the housekeeper said, yes, we can move but I must give her R200 cash. WHAT IN THE HELL IS SHE TRYING TO BRIBE ME INTO GIVING HER EXTRA CASH TO HAVE A ROOM WHERE WE CAN HOPEFULLY HAVE A BASIC HUMAN RIGHT.....FRESH AIR TO BREATHE. This is atrocious and I immediately told Agoda what was going on and this was more than a week ago!!!!! I requested a refund and I WANT MY MONEY BACK! You have all the pictures as proof of the absolutely disgusting state of this place! I WILL REITERATE: MYSELF AND MY DAUGHTER HAVE NO PLACE TO STAY. YOU NEED TO ESCALATE THESE MATTERS. I WANT MY REFUNDS TODAY! PLEASE!!!! And thank you. Agoda needs to do some homework into what places you let advertise on your site. This is extremely bad for your reputation. Or is this a case of: you make so much money that 1 little unhappy voice is not worth your time or reputation? We'll see soon enough, I guess.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 12:39
AGODA - FALSE ADVERTISING - DISGUSTING CONDITIONS
Terrible booking agency!!!! I have got 3 properties/guesthouses that owe me refunds and Agoda is doing nothing about it. I have explained to them numerous times that I need that refund as my daughter and I have nowhere to go and we are basically on the street!!!! How can a company be so inhumane? Can they not "overlook" their policy for this or should I get some welfare involved? Please man, Agoda! YOU guys are false advertising. Property 1: Versailles Guesthouse in Villieria Pretoria: when I selected the dropdown filter menu, selected "pet friendly", and Versailles came up. I booked it, they took my money, check in time, and the housekeeper lady called Kate, let us sit outside the property in the street with all of our luggage and our cat because the booking site, Agoda said that was fine. The property manager or owner made us leave. WHAT ON THIS GODDAM EARTH IS WRONG WITH PEOPLE! Get your **** together and either fix your website or send out field agents to view the properties and get their proper credentials and terms and conditions!!!!!!! We are in the year 2026, Agoda who is international looks like it probably has an office here in SA? Right? Put the proper systems in place to make sure your clients don't feel like dogs been shunned out of a booking we paid for! It's disgusting. I WANT MY MONEY BACK. You have the video as proof of the "pet friendly booking", do what is taking so long!!???? Property 2: Uncle Charles guesthouse in Silverton Pretoria I booked there and Agoda sent me confirmation on the app and then via mail as well Great. We get there only to see a run down place, looks like I don't know what, (if you had field agents this would come in handy for the **** pics the properties put up). Non the less, they PPL at reception laying around, eating food on their table with their hands inform me that they are full. Here we are once again at 10pm at night in the street. WHAT WAS THE CONFIRMATION FOR?????? This is costing me travel costs as well. Just because we are booking in at a guest house does not mean we are rolling in money, we do not have a home to go to! LET ME REPEAT THAT: WE DO NOT HAVE A HOME TO GO TO! We did not find any other affordable accomodation to go to that night. UNACCEPTABLE!!!!!!!!! Property 3: Cozy Condos in Hatfield Pretoria This place is the pits. Please do me a favour: go and have a look at Cozy, and then compare it to what you guys, Agoda are advertising. I am speechless and still nauseated by this whole setup. First of all. The room is tiny. The bedding is disgusting. It's old, it's dirty, the room was smaller than a prison cell and it HAD NO VENTILATION! You advertise free wi-fi, towels, toiletries which would be a small soap to wash with probably. NONE OF THAT IS PROVIDED. No running water in the kitchen. Nothing to make food with but there is a kitchen!??? The bathrooms which are shared have no ways of closing, the floors are flooded with water all the time and dirty mops are placed in the bathrooms that are soggy, wet and stink! The toilet seats are broken, so you cut your ass when you sit down. The hallways are gross, cold, morbid, delaparated, ruined. We managed to sleep there 1 night out of our 3 night stay and left immediately the next morning just after 8. I asked about a bigger room and with windows toay e breathe before we left and the housekeeper said, yes, we can move but I must give her R200 cash. WHAT IN THE HELL IS SHE TRYING TO BRIBE ME INTO GIVING HER EXTRA CASH TO HAVE A ROOM WHERE WE CAN HOPEFULLY HAVE A BASIC HUMAN RIGHT.....FRESH AIR TO BREATHE. This is atrocious and I immediately told Agoda what was going on and this was more than a week ago!!!!! I requested a refund and I WANT MY MONEY BACK! You have all the pictures as proof of the absolutely disgusting state of this place! I WILL REITERATE: MYSELF AND MY DAUGHTER HAVE NO PLACE TO STAY. YOU NEED TO ESCALATE THESE MATTERS. I WANT MY REFUNDS TODAY! PLEASE!!!! And thank you. Agoda needs to do some homework into what places you let advertise on your site. This is extremely bad for your reputation. Or is this a case of: you make so much money that 1 little unhappy voice is not worth your time or reputation? We'll see soon enough, I guess.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
9 Mar 2026, 12:38
agoda refuse refund
very poor service i had a confirm cancellation from hotel refuse to refund, after numerous emails still at where i started, never book with them, this was during the time airspace closed over dubai,
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Anonymous
1 reviews | Active since Jan 2020
8 Mar 2026, 08:54
Agoda failed refund above 40 days
Agoda accepted a booking 31 January 2025 when we reached the hotel we were told that the hotel is fully booked and Agoda still accepted booking and upfront payment. We had to cancel our booking and was told to wait 30-40 days for refund the time frame passed and we have still not received our money even though we booked again and the hotel managed to find a place for our daily as we were destitute at the time we had to pay again through Agoda. We contacted our bank as instructed by Agoda AI and we are just not getting any assistance. Our bank cannot trace any refund processed by Agoda and they have not even sent us confirmation of the refund Agoda says was processed. The amount is above R9000 and we need our refund as more than the given dates has passed. This is very disappointing as it feels we were ******
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Anonymous
1 reviews | Active since Jan 2020
8 Mar 2026, 08:54
Agoda failed refund above 40 days
Agoda accepted a booking 31 January 2025 when we reached the hotel we were told that the hotel is fully booked and Agoda still accepted booking and upfront payment. We had to cancel our booking and was told to wait 30-40 days for refund the time frame passed and we have still not received our money even though we booked again and the hotel managed to find a place for our daily as we were destitute at the time we had to pay again through Agoda. We contacted our bank as instructed by Agoda AI and we are just not getting any assistance. Our bank cannot trace any refund processed by Agoda and they have not even sent us confirmation of the refund Agoda says was processed. The amount is above R9000 and we need our refund as more than the given dates has passed. This is very disappointing as it feels we were ******
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Anonymous
1 reviews | Active since Jan 2020
2 Mar 2026, 08:55
Refusal to refund on their error
Agoda and Seasons Golf Estate are refusing to refund my money on a cancellation that happened because they cancelled my other booking. I booked two rooms in October for 31-2 December 2025, and I paid, then after I got an email that the one room was mistakenly made available to me, and that it is actually not available, so because I needed both rooms I had to cancel the other one as well and now they are refusing to refund me money, since November 2025.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
2 Mar 2026, 08:55
Refusal to refund on their error
Agoda and Seasons Golf Estate are refusing to refund my money on a cancellation that happened because they cancelled my other booking. I booked two rooms in October for 31-2 December 2025, and I paid, then after I got an email that the one room was mistakenly made available to me, and that it is actually not available, so because I needed both rooms I had to cancel the other one as well and now they are refusing to refund me money, since November 2025.
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Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 23:31
.osr unprofessional dervice
Stay away for bookings. Biggest ****mers. Debit accounts and then suddenly always a technical glitch! Nobody gets informed that booking was cancelled despite payment. Rude consultants!!!!! Just take money and cancel accommodation. Leaves guests in a serious predicament!!!! Tries to explain "technical glitch" to me about 50 times. Directly said to him I am not an imbecile and ********. Refused to give me his name. Stay away from this booking Company. Trad other reviews Philip Meyer 0662857676
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 23:31
.osr unprofessional dervice
Stay away for bookings. Biggest ****mers. Debit accounts and then suddenly always a technical glitch! Nobody gets informed that booking was cancelled despite payment. Rude consultants!!!!! Just take money and cancel accommodation. Leaves guests in a serious predicament!!!! Tries to explain "technical glitch" to me about 50 times. Directly said to him I am not an imbecile and ********. Refused to give me his name. Stay away from this booking Company. Trad other reviews Philip Meyer 0662857676
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