Affinity Insurance
Unclaimed Business
|2.1|29 Reviews (last 12 months)|This business does not respond to reviews
Affinity Insurance
Unclaimed Business
|2.1
29 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Affinity Insurance receives sharply divided feedback across its health, funeral, and car insurance offerings. A recurring theme is frustration with claims handling, where customers consistently mention prolonged delays, rejected claims, and cases stuck awaiting management sign-off. Many reviewers describe poor communication, unresponsive consultants, and difficulty cancelling policies or securing refunds. On the positive side, customers highlight standout individual agents who deliver prompt, empathetic, and knowledgeable assistance, particularly within the complaints and health service teams. Overall sentiment leans negative, with service recovery moments offering occasional bright spots.
Performance(last 12 months):
Trustindex Rating
2.8NPS Score
-72Unlikely
TrustIndex
2.8
NPS Score
-72
Recommended: Unlikely
Review Distribution
2.1|29 Reviews
Sep '25 - Aug '26
Recent reviews (29)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Stranger M
1 reviews | Active since May 2022
19 May 2026, 14:22
Affinity and ANC same whatsap group. Evil doers
How can I forget these evil doers. Insured my vehicle with them back in 2021. When it was time for me to claim they started telling about additional excess. I. Warning all new buyers to avoid this company. Run away
Helpful (0)
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Stranger M
1 reviews | Active since May 2022
19 May 2026, 14:22
Affinity and ANC same whatsap group. Evil doers
How can I forget these evil doers. Insured my vehicle with them back in 2021. When it was time for me to claim they started telling about additional excess. I. Warning all new buyers to avoid this company. Run away
0
Replies (0)gM
gloria M
1 reviews | Active since Jan 2018
19 May 2026, 09:00
Poor Customer Service, Unknowledgeable staff members
The worst Insurance company in the world, worst customer service. *********** staff members, unprofessional and lazy. You never get to speak to the right person who can assist you. They kept transferring me from 1 department to the other for just a simple thing until I get told that the department who can assist just closed and there is no one there whereas I called at 16:45 and kept on being sent from pillar to post until 17:00 when I'm told that department just closed and there is one who can help.
Helpful (0)
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gloria M
1 reviews | Active since Jan 2018
19 May 2026, 09:00
Poor Customer Service, Unknowledgeable staff members
The worst Insurance company in the world, worst customer service. *********** staff members, unprofessional and lazy. You never get to speak to the right person who can assist you. They kept transferring me from 1 department to the other for just a simple thing until I get told that the department who can assist just closed and there is no one there whereas I called at 16:45 and kept on being sent from pillar to post until 17:00 when I'm told that department just closed and there is one who can help.
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Tshedza R
1 reviews | Active since Jan 2023
7 May 2026, 12:16
DO NOT JOIN!
Please I BEG OF YOU!!! Do not join this medical insurance. The service is terrible. And the fact that you actually need their help when you are not well… Will have you opting to use your money instead. I have cancelled my medical insurance. Health is wealth… you don’t need an insurance that doesn’t even begin to fathom the gravity of their entire existence. I was so sick and the only thing they did was just annoy me.
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Tshedza R
1 reviews | Active since Jan 2023
7 May 2026, 12:16
DO NOT JOIN!
Please I BEG OF YOU!!! Do not join this medical insurance. The service is terrible. And the fact that you actually need their help when you are not well… Will have you opting to use your money instead. I have cancelled my medical insurance. Health is wealth… you don’t need an insurance that doesn’t even begin to fathom the gravity of their entire existence. I was so sick and the only thing they did was just annoy me.
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Tivin P
1 reviews | Active since Apr 2026
23 Apr 2026, 12:23
Bad communication
I am writing to formally raise a complaint regarding the handling of my insurance claim and the level of service I have received. My vehicle was damaged on 1 March 2026, and I submitted my claim on 4 March 2026. Since then, I have consistently followed up on a weekly basis to check on the progress of my claim. Unfortunately, I have not received any meaningful feedback or resolution. Each time I make an enquiry, I am given the same response—that my case is still with management awaiting approval/sign-off. This has been ongoing for an extended period without any clear timeline or communication regarding the delay. I am concerned about the lack of progress, poor communication, and failure to provide updates. As a customer, I expect transparency, timely processing, and proper follow-up on my claim. • No clear update on the current status of my claim • No confirmed timeline for resolution • No explanation for the prolonged delay I trust that that such matter should be handled with urgency and that a client should receive prompt feedback My claim number is AFFB729611 / 1 - Mr TS PHALANE
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Tivin P
1 reviews | Active since Apr 2026
23 Apr 2026, 12:23
Bad communication
I am writing to formally raise a complaint regarding the handling of my insurance claim and the level of service I have received. My vehicle was damaged on 1 March 2026, and I submitted my claim on 4 March 2026. Since then, I have consistently followed up on a weekly basis to check on the progress of my claim. Unfortunately, I have not received any meaningful feedback or resolution. Each time I make an enquiry, I am given the same response—that my case is still with management awaiting approval/sign-off. This has been ongoing for an extended period without any clear timeline or communication regarding the delay. I am concerned about the lack of progress, poor communication, and failure to provide updates. As a customer, I expect transparency, timely processing, and proper follow-up on my claim. • No clear update on the current status of my claim • No confirmed timeline for resolution • No explanation for the prolonged delay I trust that that such matter should be handled with urgency and that a client should receive prompt feedback My claim number is AFFB729611 / 1 - Mr TS PHALANE
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