Poor Customer Service, Unknowledgeable staff members

The worst Insurance company in the world, worst customer service. *********** staff members, unprofessional and lazy. You never get to speak to the right person who can assist you. They kept transferring me from 1 department to the other for just a simple thing until I get told that the department who can assist just closed and there is no one there whereas I called at 16:45 and kept on being sent from pillar to post until 17:00 when I'm told that department just closed and there is one who can help.