Bad communication

I am writing to formally raise a complaint regarding the handling of my insurance claim and the level of service I have received.

My vehicle was damaged on 1 March 2026, and I submitted my claim on 4 March 2026. Since then, I have consistently followed up on a weekly basis to check on the progress of my claim. Unfortunately, I have not received any meaningful feedback or resolution.

Each time I make an enquiry, I am given the same response—that my case is still with management awaiting approval/sign-off. This has been ongoing for an extended period without any clear timeline or communication regarding the delay.

I am concerned about the lack of progress, poor communication, and failure to provide updates. As a customer, I expect transparency, timely processing, and proper follow-up on my claim.

• No clear update on the current status of my claim • No confirmed timeline for resolution • No explanation for the prolonged delay

I trust that that such matter should be handled with urgency and that a client should receive prompt feedback

My claim number is AFFB729611 / 1 - Mr TS PHALANE