Xiaomi
Unclaimed Business
|2|12 Reviews (last 12 months)|This business does not respond to reviews
Xiaomi
Unclaimed Business
|2
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Xiaomi receives sharply divided feedback from South African consumers. Satisfied buyers consistently praise flagship smartphones like the Xiaomi 15 series, highlighting impressive cameras, strong battery life, smooth Android performance, and seamless device connectivity at competitive pricing. However, a recurring theme of frustration surrounds budget Redmi handsets, robot vacuums, scooters, and small appliances, where customers describe sluggish performance, intrusive advertisements, ineffective cleaning, and unresolved warranty claims. Buyers also flag poor after-sales support, difficulty locating approved repairers, and concerns about the legitimacy of certain online order fulfilment.
Performance(last 12 months):
Trustindex Rating
2.8TrustIndex
2.8
Review Distribution
2|12 Reviews
Jul '25 - Jun '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
15 May 2026, 07:00
Xiomi Very disappointing customer service and overall experience
I placed Order #24010 on 23 April 2026 and was advised delivery would take 3–4 working days. After hearing nothing, I had to follow up myself, only to be told there was no stock and that stock had to come from Durban. Over the following days I repeatedly requested updates and ETAs, but no proper communication was provided. Eventually I received a waybill number (01071664) for Rhenus Express Tracking�, but the tracking showed “Shipment not found”. After contacting Xiaomi again, I was informed the parcel was apparently missing and that upgraded items would be resent. When the parcel finally arrived, the items sent were incorrect. I physically went to Vodacom 4 U with the items received to have them tested and checked. Vodacom 4 U confirmed that the cables sent to me were not the correct items I originally ordered. The packaging I received clearly states “Mi Type-C Braided Cable”, which is not the 6A Type-A to USB Type-C cables I paid for. I received two of these incorrect items. I was then told the matter would be investigated and that I would receive feedback via email because the correct stock was supposedly still available. Despite multiple follow-ups, I am still waiting for proper feedback and resolution. The entire experience involved: Delivery delays No stock after payment was accepted Poor communication Invalid/non-working tracking information Incorrect items being sent Having to physically verify the products elsewhere myself Multiple unanswered emails Constantly having to chase updates Very disappointing customer service and overall experience.
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Anonymous
1 reviews | Active since Jan 2020
15 May 2026, 07:00
Xiomi Very disappointing customer service and overall experience
I placed Order #24010 on 23 April 2026 and was advised delivery would take 3–4 working days. After hearing nothing, I had to follow up myself, only to be told there was no stock and that stock had to come from Durban. Over the following days I repeatedly requested updates and ETAs, but no proper communication was provided. Eventually I received a waybill number (01071664) for Rhenus Express Tracking�, but the tracking showed “Shipment not found”. After contacting Xiaomi again, I was informed the parcel was apparently missing and that upgraded items would be resent. When the parcel finally arrived, the items sent were incorrect. I physically went to Vodacom 4 U with the items received to have them tested and checked. Vodacom 4 U confirmed that the cables sent to me were not the correct items I originally ordered. The packaging I received clearly states “Mi Type-C Braided Cable”, which is not the 6A Type-A to USB Type-C cables I paid for. I received two of these incorrect items. I was then told the matter would be investigated and that I would receive feedback via email because the correct stock was supposedly still available. Despite multiple follow-ups, I am still waiting for proper feedback and resolution. The entire experience involved: Delivery delays No stock after payment was accepted Poor communication Invalid/non-working tracking information Incorrect items being sent Having to physically verify the products elsewhere myself Multiple unanswered emails Constantly having to chase updates Very disappointing customer service and overall experience.
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Anonymous
1 reviews | Active since Jan 2020
5 Feb 2026, 07:40
Impressed
I recently purchased the Xiaomi 15 and I must say I am really impressed. At first, I was hesitant, but I have had my phone for just over a week and I am so happy. my favourite feature is definitely the camera. the battery life is about 2 days if you don't use social media or play games the whole day.
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Anonymous
1 reviews | Active since Jan 2020
5 Feb 2026, 07:40
Impressed
I recently purchased the Xiaomi 15 and I must say I am really impressed. At first, I was hesitant, but I have had my phone for just over a week and I am so happy. my favourite feature is definitely the camera. the battery life is about 2 days if you don't use social media or play games the whole day.
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Anonymous
1 reviews | Active since Jan 2020
19 Nov 2025, 08:14
Xiaomi Robot Vacuum S20+ not cleaning tiles
I recently purchased a Xiaomi Robot Vacuum S20+, and after using it for a week I noticed that it does not mop the tiles properly. I still have to go over the floor with another mop to get the tiles clean. I returned the unit and it was replaced, but the new device has the same problem. It still does not clean the tiles effectively, and I cannot adjust the mopping speed to make it move slower for a better clean. I would appreciate assistance in resolving this issue.
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Anonymous
1 reviews | Active since Jan 2020
19 Nov 2025, 08:14
Xiaomi Robot Vacuum S20+ not cleaning tiles
I recently purchased a Xiaomi Robot Vacuum S20+, and after using it for a week I noticed that it does not mop the tiles properly. I still have to go over the floor with another mop to get the tiles clean. I returned the unit and it was replaced, but the new device has the same problem. It still does not clean the tiles effectively, and I cannot adjust the mopping speed to make it move slower for a better clean. I would appreciate assistance in resolving this issue.
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Anonymous
1 reviews | Active since Jan 2020
5 Nov 2025, 19:07
Xiaomi Redmi 12 phone
I bought Redmi 12 and I must emphasize that what a **** phone it is. It is so slow to open up files, it keeps on jamming for a long time and l had changed the RAM from 2g to 4g hoping it was going to change but to my surprise it didn't. I had spent a lot of money on it. I am so disappointed with the quality of the phone and l usually go for Samsung but l gave Xiaomi a benefit of the doubt that it would be great just like any other. I don't normally write feedback about anything but with this one in particular, unfortunately I had to. It is so frustrating to use this phone but it is still in a very good condition. It doesn't live up to the name of it's company commitments and you sometimes wonder if all models are like that. I must add that I am very disappointed with the brand and l hope someone from Xiaomi gives a call with regards to this unsatisfying gadget. A very disappointed customer. Rudy 078 478 6837 [email protected]
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Anonymous
1 reviews | Active since Jan 2020
5 Nov 2025, 19:07
Xiaomi Redmi 12 phone
I bought Redmi 12 and I must emphasize that what a **** phone it is. It is so slow to open up files, it keeps on jamming for a long time and l had changed the RAM from 2g to 4g hoping it was going to change but to my surprise it didn't. I had spent a lot of money on it. I am so disappointed with the quality of the phone and l usually go for Samsung but l gave Xiaomi a benefit of the doubt that it would be great just like any other. I don't normally write feedback about anything but with this one in particular, unfortunately I had to. It is so frustrating to use this phone but it is still in a very good condition. It doesn't live up to the name of it's company commitments and you sometimes wonder if all models are like that. I must add that I am very disappointed with the brand and l hope someone from Xiaomi gives a call with regards to this unsatisfying gadget. A very disappointed customer. Rudy 078 478 6837 [email protected]
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Anonymous
1 reviews | Active since Jan 2020
11 Oct 2025, 04:42
Xiaomi fails to deserve their clients trust by bringing out a deficient redmi note 12
Xiaomi brought out a redmi note 12 with 4gb ram which is totally useless but they don't mind if people shut up about it. These phones are slow as glaciers, you can't upgrade the memory and you spend your day exasperated by having a phone that slows you down. I wish they could take this model back and gave me a chance to continue enjoying Xiaomi. One thing I know for sure, my allegiance to Xiaomi has changed. I used to think they were the best, now I feel that when they **** up they choose to alienate their customers
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Anonymous
1 reviews | Active since Jan 2020
11 Oct 2025, 04:42
Xiaomi fails to deserve their clients trust by bringing out a deficient redmi note 12
Xiaomi brought out a redmi note 12 with 4gb ram which is totally useless but they don't mind if people shut up about it. These phones are slow as glaciers, you can't upgrade the memory and you spend your day exasperated by having a phone that slows you down. I wish they could take this model back and gave me a chance to continue enjoying Xiaomi. One thing I know for sure, my allegiance to Xiaomi has changed. I used to think they were the best, now I feel that when they **** up they choose to alienate their customers
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