Xiomi Very disappointing customer service and overall experience

I placed Order #24010 on 23 April 2026 and was advised delivery would take 3–4 working days. After hearing nothing, I had to follow up myself, only to be told there was no stock and that stock had to come from Durban. Over the following days I repeatedly requested updates and ETAs, but no proper communication was provided. Eventually I received a waybill number (01071664) for Rhenus Express Tracking⁠�, but the tracking showed “Shipment not found”. After contacting Xiaomi again, I was informed the parcel was apparently missing and that upgraded items would be resent. When the parcel finally arrived, the items sent were incorrect. I physically went to Vodacom 4 U with the items received to have them tested and checked. Vodacom 4 U confirmed that the cables sent to me were not the correct items I originally ordered. The packaging I received clearly states “Mi Type-C Braided Cable”, which is not the 6A Type-A to USB Type-C cables I paid for. I received two of these incorrect items. I was then told the matter would be investigated and that I would receive feedback via email because the correct stock was supposedly still available. Despite multiple follow-ups, I am still waiting for proper feedback and resolution. The entire experience involved: Delivery delays No stock after payment was accepted Poor communication Invalid/non-working tracking information Incorrect items being sent Having to physically verify the products elsewhere myself Multiple unanswered emails Constantly having to chase updates Very disappointing customer service and overall experience.