Scores reflect the Overall AI Score for each category
Based on recent customer reviews, WP Motors delivers an overwhelmingly positive customer experience across every stage of the vehicle buying journey. Customers consistently praise named staff members for going above and beyond, with the dealership excelling in sales professionalism and aftercare. Staff Professionalism (4.7) and Sales & Purchase Experience (4.6) are standout strengths, while minor friction around post-sale communication and vehicle condition transparency represents the primary area for improvement.
Top Strengths:
- •Staff Professionalism & Conduct: Customers repeatedly name specific staff members like Ameer, Trevor, Craig, Marco, and Paul as exceptional. They are described as patient, knowledgeable, honest, and genuinely invested in each customer's outcome.
TrustIndex
0.0
Score
NPS Score
100
Recommended: Very Likely
Apr '25 - Mar '26
Recent reviews (111)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
A R700k Safety Risk: My Experience with the "Second Best" Dealership
Buying a car is meant to be a milestone a moment of progress. For me, this 2021 Toyota GR Yaris was supposed to be the vehicle that carried me into a new chapter of my life. This past December, I got married. It was a time that should have been defined by joy and looking toward the future with my wife. Instead, every single day since I took delivery in July has been overshadowed by a R703,000 burden that has fundamentally disrupted our peace of mind. I didn’t just receive a "faulty" car; I was sold a vehicle that was legally and mechanically unroadworthy from the day it was handed over. Within a week of purchase, I discovered the tyres were worn down to the internal canvas and a cracked exhaust was leaking fumes into the cabin. These aren't just my opinions; the Regional Manager of DEKRA has admitted in writing that the original roadworthy certificate was issued in "human error." A national testing authority has effectively had to disavow the safety of this car at the point of sale. What is most distressing is the lack of transparency I encountered. Information I’ve gathered suggests that the dealership was actually alerted to the poor condition of the tyres prior to the sale, yet this was never disclosed to me. When I asked to see the inspection report during the process, I was refused. I was also told the car had "run-flat" tyres to explain why there was no spare wheel a claim that turned out to be completely inaccurate. Since August, I’ve been trapped in a financial nightmare. I am paying R11,500 every month for a car that is unsafe to drive, plus insurance for an asset that just sits there. We are moving our entire lives to Cape Town in April, and we are being forced to do it with this massive weight hanging over us. The only "solution" offered was a patchwork repair to weld a performance exhaust and replace only two tyres—an offer that fails to address the material breach of the original agreement. I originally took down my previous reviews because I wanted to believe in a fair, human resolution. I was wrong to wait. This dealership has a documented history with the National Consumer Tribunal regarding CPA violations, and it is clear that lessons have not been learned. To the team at WP Motors: I am done with "repair" offers. I am a husband with a new life to build, and I am seeking the full restitution that the law demands. My file is in the final stages at MIOSA, my evidence is documented, and I am no longer willing to stay silent while my family’s stability is ignored. If you value your safety or your sanity, please be careful. This is what happens when a business makes a "human error," but expects the customer to pay the price for it.
1 reviews | Active since Jan 2020
A R700k Safety Risk: My Experience with the "Second Best" Dealership
Buying a car is meant to be a milestone a moment of progress. For me, this 2021 Toyota GR Yaris was supposed to be the vehicle that carried me into a new chapter of my life. This past December, I got married. It was a time that should have been defined by joy and looking toward the future with my wife. Instead, every single day since I took delivery in July has been overshadowed by a R703,000 burden that has fundamentally disrupted our peace of mind. I didn’t just receive a "faulty" car; I was sold a vehicle that was legally and mechanically unroadworthy from the day it was handed over. Within a week of purchase, I discovered the tyres were worn down to the internal canvas and a cracked exhaust was leaking fumes into the cabin. These aren't just my opinions; the Regional Manager of DEKRA has admitted in writing that the original roadworthy certificate was issued in "human error." A national testing authority has effectively had to disavow the safety of this car at the point of sale. What is most distressing is the lack of transparency I encountered. Information I’ve gathered suggests that the dealership was actually alerted to the poor condition of the tyres prior to the sale, yet this was never disclosed to me. When I asked to see the inspection report during the process, I was refused. I was also told the car had "run-flat" tyres to explain why there was no spare wheel a claim that turned out to be completely inaccurate. Since August, I’ve been trapped in a financial nightmare. I am paying R11,500 every month for a car that is unsafe to drive, plus insurance for an asset that just sits there. We are moving our entire lives to Cape Town in April, and we are being forced to do it with this massive weight hanging over us. The only "solution" offered was a patchwork repair to weld a performance exhaust and replace only two tyres—an offer that fails to address the material breach of the original agreement. I originally took down my previous reviews because I wanted to believe in a fair, human resolution. I was wrong to wait. This dealership has a documented history with the National Consumer Tribunal regarding CPA violations, and it is clear that lessons have not been learned. To the team at WP Motors: I am done with "repair" offers. I am a husband with a new life to build, and I am seeking the full restitution that the law demands. My file is in the final stages at MIOSA, my evidence is documented, and I am no longer willing to stay silent while my family’s stability is ignored. If you value your safety or your sanity, please be careful. This is what happens when a business makes a "human error," but expects the customer to pay the price for it.
1 reviews | Active since Jan 2020
7 Months of Failed Repairs and CPA Non-Compliance – WP Motors
I purchased a vehicle from WP Motors in August 2025. Within two weeks, the 4WD and traction control warnings surfaced. Seven months later, the vehicle remains faulty despite being in and out of their workshop and other workshops repeatedly. The Issue: For over half a year, WP Motors has followed the same ineffective "game plan" for repairs. I have been met with total inconsistency; the Manager provides feedback that directly contradicts the reports from their own appointed auto-electrician. Communication has broken down to the point where the owner refuses to speak with me via telephone, hiding behind emails. CPA Defiance: Under Sections 55 and 56 of the CPA, I am entitled to a vehicle that is of good quality and free of defects. Despite the persistent failure to repair the car, WP Motors refuses to replace the unit. While they offered to cancel the contract, they are demanding an AA rate of R6.18 per km for the 10,000km driven—a cost of over R60,000 that I am expected to pay for a vehicle that has been defective since the second week of ownership. Current Status: The owner is now demanding the vehicle for another three weeks to "get to the bottom of it." Given that they are using the exact same diagnostic methods that have failed for seven months, I have zero confidence in their ability to resolve this. WP Motors is failing to honor consumer rights and is attempting to financially penalize me for their inability to provide a roadworthy, functional vehicle. Prospective buyers should be extremely wary of their "after-sales service" and their interpretation of the Consumer Protection Act.
1 reviews | Active since Jan 2020
7 Months of Failed Repairs and CPA Non-Compliance – WP Motors
I purchased a vehicle from WP Motors in August 2025. Within two weeks, the 4WD and traction control warnings surfaced. Seven months later, the vehicle remains faulty despite being in and out of their workshop and other workshops repeatedly. The Issue: For over half a year, WP Motors has followed the same ineffective "game plan" for repairs. I have been met with total inconsistency; the Manager provides feedback that directly contradicts the reports from their own appointed auto-electrician. Communication has broken down to the point where the owner refuses to speak with me via telephone, hiding behind emails. CPA Defiance: Under Sections 55 and 56 of the CPA, I am entitled to a vehicle that is of good quality and free of defects. Despite the persistent failure to repair the car, WP Motors refuses to replace the unit. While they offered to cancel the contract, they are demanding an AA rate of R6.18 per km for the 10,000km driven—a cost of over R60,000 that I am expected to pay for a vehicle that has been defective since the second week of ownership. Current Status: The owner is now demanding the vehicle for another three weeks to "get to the bottom of it." Given that they are using the exact same diagnostic methods that have failed for seven months, I have zero confidence in their ability to resolve this. WP Motors is failing to honor consumer rights and is attempting to financially penalize me for their inability to provide a roadworthy, functional vehicle. Prospective buyers should be extremely wary of their "after-sales service" and their interpretation of the Consumer Protection Act.
1 reviews | Active since Jan 2020
Denver Esau
Excellent service , always go the extra mile for their customers. Keep up the good work WP MOTORS.
1 reviews | Active since Jan 2020
Denver Esau
Excellent service , always go the extra mile for their customers. Keep up the good work WP MOTORS.
1 reviews | Active since Jan 2020
Great! Craig was amazing
Great! Craig was amazing. I felt like a celebrity. They even helped me sort out my expired license card by picking me up at home, taking me to department of traffic, waiting for and taking me to their offices. When returning home I received a courtesy car while they ensured my car was sorted out and then my car was delivered to my doorstep with a full tank! The whole experience was great from start to finish and Im one happy client! Thank you Craig! And all at WP Motors.
1 reviews | Active since Jan 2020
Great! Craig was amazing
Great! Craig was amazing. I felt like a celebrity. They even helped me sort out my expired license card by picking me up at home, taking me to department of traffic, waiting for and taking me to their offices. When returning home I received a courtesy car while they ensured my car was sorted out and then my car was delivered to my doorstep with a full tank! The whole experience was great from start to finish and Im one happy client! Thank you Craig! And all at WP Motors.