Woodlands Dairy - Home of First Choice
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Woodlands Dairy - Home of First Choice receives overwhelmingly positive feedback for product quality, taste, and affordability across its dairy range. Customers highlight rich, creamy milk, yoghurt, cheese, and ice cream as household staples. Friendly in-store staff at Milk and Bread outlets earn repeated praise. However, isolated reports of spoiled product before expiry and unresolved complaints highlight gaps in after-sales follow-through.
TrustIndex
3.8
NPS Score
50
Recommended: Very Likely
Sep '25 - Aug '26
Based on recent customer reviews, Woodlands Dairy - Home of First Choice enjoys overwhelmingly positive sentiment for its dairy range. Customers repeatedly praise the rich, creamy taste, freshness, affordability, and friendly in-store service at outlets like Milk and Bread and the Wynberg shop. A small but vocal group reports product spoilage incidents and unresolved complaint follow-ups that warrant attention from the brand's customer care function.
Woodlands Dairy - Home of First Choice has a TrustIndex of 3.8 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 47 hours 6 min. Hellopeter has tracked Woodlands Dairy - Home of First Choice across 268 total reviews.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2026
Hi, don't mean to be rude, the gouda cheese tastes a bit weird. I did ask 2 different people to test it and they also confirmed that something is off. The cheese is not expired based on the date printed on the packaging. So I am not sure why it tastes like that. Please assist.
1 reviews | Active since Apr 2026
Hi, don't mean to be rude, the gouda cheese tastes a bit weird. I did ask 2 different people to test it and they also confirmed that something is off. The cheese is not expired based on the date printed on the packaging. So I am not sure why it tastes like that. Please assist.
1 reviews | Active since Apr 2024
I purchased 6 pack milk i use 3 and by the time I got to the other 3 it got spoilt the seal box bloated and puff up... I contacted them and they told me someone will call me back and assist me and no one has... this is poor customer service and I am a good customer I always buy first choice long life... I am very disappointed about the poor customer service and the ability to help me. Its been 1 week now and no feedback.
1 reviews | Active since Apr 2024
I purchased 6 pack milk i use 3 and by the time I got to the other 3 it got spoilt the seal box bloated and puff up... I contacted them and they told me someone will call me back and assist me and no one has... this is poor customer service and I am a good customer I always buy first choice long life... I am very disappointed about the poor customer service and the ability to help me. Its been 1 week now and no feedback.
1 reviews | Active since Jan 2026
The product is bought was not even two days of purchase and its best before date is 12th January 2026 and the milk is now rotten the whole 2 liter of milk. We are unsatisfied with this product as children are using the milk
1 reviews | Active since Jan 2026
The product is bought was not even two days of purchase and its best before date is 12th January 2026 and the milk is now rotten the whole 2 liter of milk. We are unsatisfied with this product as children are using the milk
1 reviews | Active since Oct 2015
I purchased 5 x 2lt of first choice milk and all 5 was off. I am absolutely dissapointed cause I do catering an my ingredients was all damaged as the milk best before was on the 7 of December but expired an off. I need assistance in regards to my query. My contact number is ***. I have previously had a problem also with the milk.
1 reviews | Active since Oct 2015
I purchased 5 x 2lt of first choice milk and all 5 was off. I am absolutely dissapointed cause I do catering an my ingredients was all damaged as the milk best before was on the 7 of December but expired an off. I need assistance in regards to my query. My contact number is ***. I have previously had a problem also with the milk.
1 reviews | Active since Nov 2015
Hi there, I purchased two 2-litre Fresh Choice milk bottles from Take n Win Arbour Town on Friday. Although both bottles are marked to expire on 8 December, the milk turned out to have a clumpy texture, giving the impression that it is sour even though the taste seems normal. This was deeply off-putting, and unfortunately a waste of money, as none of our kids are comfortable drinking it due to the texture. Please advise on how this can be resolved,
1 reviews | Active since Nov 2015
Hi there, I purchased two 2-litre Fresh Choice milk bottles from Take n Win Arbour Town on Friday. Although both bottles are marked to expire on 8 December, the milk turned out to have a clumpy texture, giving the impression that it is sour even though the taste seems normal. This was deeply off-putting, and unfortunately a waste of money, as none of our kids are comfortable drinking it due to the texture. Please advise on how this can be resolved,
