US
Unifi SA
Verified Business
US
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Unifi SA shows a sharply divided customer experience. Named agents like Rowena, Janovia, and Anastasia receive glowing praise for warmth and ownership, while the broader operation struggles with billing accuracy, settlement closures, credit bureau updates, and unresponsive communication. Loan applications often stall at 88-93% with debicheck mandates loaded before disbursement, leaving customers feeling trapped.
TrustIndex
2.9
Ranking
#22
in Loans & Credit
NPS Score
-29
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Unifi SA shows a sharply divided customer experience. Named agents like Rowena, Janovia, and Anastasia receive glowing praise for warmth and ownership, while the broader operation struggles with billing accuracy, settlement closures, credit bureau updates, and unresponsive communication. Loan applications often stall at 88-93% with debicheck mandates loaded before disbursement, leaving customers feeling trapped.
Unifi SA's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Standout agents including Rowena, Janovia, Anastasia, Tracy, Heidi, and Toni are repeatedly named for going above and beyond, demonstrating patience and ownership. Customers describe these specific consultants as gems who walk them step by step through processes (Customer Service 5.2).
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I just want too say I never had any problems with unifi I always get my money on the day I do my loan and within a hour or two and I have been assisted by the one of the best her name is JORDAN she helped me kwik and easy great service from JORDAN
1 reviews | Active since Jan 2020
I just want too say I never had any problems with unifi I always get my money on the day I do my loan and within a hour or two and I have been assisted by the one of the best her name is JORDAN she helped me kwik and easy great service from JORDAN
1 reviews | Active since Jan 2020
I am not happy with Unifiloans ,on the 20th if April 2026 I tried to apply for a loan however it got declined,on the 15th of May 2026 they debited a certain amount in my account . Unifiloans can I please have my money back
1 reviews | Active since Jan 2020
I am not happy with Unifiloans ,on the 20th if April 2026 I tried to apply for a loan however it got declined,on the 15th of May 2026 they debited a certain amount in my account . Unifiloans can I please have my money back
1 reviews | Active since Jan 2020
Was on a call with Leethon..., you took the time to listen with understanding and attentiveness and made the proper arrangements tailored towards me. Even going as far finding out more information for me that I needed. Glad I got him on the call as I was trying to handle this matter for awhile now and over one phone call he was able to smooth things out for me. Much appreciated Leethon!
1 reviews | Active since Jan 2020
Was on a call with Leethon..., you took the time to listen with understanding and attentiveness and made the proper arrangements tailored towards me. Even going as far finding out more information for me that I needed. Glad I got him on the call as I was trying to handle this matter for awhile now and over one phone call he was able to smooth things out for me. Much appreciated Leethon!
1 reviews | Active since Jan 2020
Please dont ever pay to much back I paid account and then they took debit orders i have been trying for days to get a refund They do not answer emails and call centre agents just say matter has been escalated!!!
1 reviews | Active since Jan 2020
I am not pleased with unifi services, I have been your customer for sometime now and I have never experienced such services. My account was debited on 24th April instead of the 28th. The 28th it doesn't fall on a weekend neither the public holiday. I had not money in my account expect R150. My account has now accumulated unsuccessful debit order fees per unsuccessful debit it R150. I need you to pay the accumulated funds on my account. Your customer services it pathetic as well I have emailed you a couple of times to rectify this mistake all I get it's pathetic explanation about weekends and holidays which you know that you were wrong about debiting my account on a wrong. I can not keep quiet about this if this matter is not resolved I will escalate it further to the National Financial Ombud Scheme. This is unacceptable.
1 reviews | Active since Jan 2020
I am not pleased with unifi services, I have been your customer for sometime now and I have never experienced such services. My account was debited on 24th April instead of the 28th. The 28th it doesn't fall on a weekend neither the public holiday. I had not money in my account expect R150. My account has now accumulated unsuccessful debit order fees per unsuccessful debit it R150. I need you to pay the accumulated funds on my account. Your customer services it pathetic as well I have emailed you a couple of times to rectify this mistake all I get it's pathetic explanation about weekends and holidays which you know that you were wrong about debiting my account on a wrong. I can not keep quiet about this if this matter is not resolved I will escalate it further to the National Financial Ombud Scheme. This is unacceptable.
1 reviews | Active since Jan 2020
They deducted money in my account way before my salary date, I get paid on the 29 but they deducted on the 24th, now I am left with no money for the rest of the month. What makes it frustrating is that the money was transferred into my account by a friend and it was for something else!!
1 reviews | Active since Jan 2020
They deducted money in my account way before my salary date, I get paid on the 29 but they deducted on the 24th, now I am left with no money for the rest of the month. What makes it frustrating is that the money was transferred into my account by a friend and it was for something else!!
The most common complaint about Unifi SA, based on Hellopeter's AI analysis of recent customer reviews, is Process Efficiency & Turnaround. Loan applications routinely stall at 88 to 93 percent for days or weeks. Customers report repeated requests for the same documents, debicheck mandates loaded before approval, and no clear status visibility (Process Efficiency 3.1).
Unifi SA scores 1.8 out of 5 on Hellopeter's AI analysis of service quality in Loans & Credit, compared to the Loans & Credit industry average of 2.2. Their strongest theme is Agent Quality (2.6); their weakest is Communication (1.5). The top AI-rated Loans & Credit business on Hellopeter is Gold Capital (4.8). How is the AI Score calculated? →
Unifi SA has a TrustIndex of 2.9 out of 10 on Hellopeter, based on 125 reviews in the last 12 months. Hellopeter has tracked Unifi SA across 658 total reviews. How is the TrustIndex calculated? →