UBUY
Verified Business
|4.8|129 Reviews (last 12 months)|Responds in 153h 38m
UBUY
Verified Business
|4.8
129 Reviews (last 12 months)
Responds in 153h 38m
Rated in:
Scores reflect the Overall AI Score for each category
UBUY
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, UBUY is widely praised as a reliable gateway to international products for South African shoppers. Customers consistently highlight fast cross-border delivery, transparent pricing with duties handled upfront, and responsive support. Most orders arrive ahead of expectation with accurate tracking via DHL. A small minority report damaged parcels, strict return windows, and high shipping fees that erode value.
Replied to 100% of negative reviews
Reply time on negative reviews: 98h 6m
TrustIndex
8.6
Ranking
#3
in Online Shopping
Reply Time
153h 38m
NPS Score
63
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 98h 6m
Sep '25 - Aug '26
Based on recent customer reviews, UBUY is widely praised as a reliable gateway to international products for South African shoppers. Customers consistently highlight fast cross-border delivery, transparent pricing with no hidden duties, responsive support, and authentic goods. A small minority report damaged parcels, slow shipments, or rigid return policies, but the overwhelming sentiment is positive across product authenticity, logistics, and service quality.
UBUY's biggest strength, according to Hellopeter's AI analysis, is Delivery, Fulfilment & Logistics. Customers repeatedly praise faster than expected international delivery via DHL, accurate tracking, and secure packaging. Many note parcels arriving from the US or UK within a week, with transparent customs handling that beats local online stores in speed and reliability.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
I ordered a vacuum sealer from the US through Ubuy,such good service and got my product within 10days without any hassle and at not even with the speedy delivery option!Well done!Just not sure about my guarantee?
1 reviews | Active since May 2026
I ordered a vacuum sealer from the US through Ubuy,such good service and got my product within 10days without any hassle and at not even with the speedy delivery option!Well done!Just not sure about my guarantee?
1 reviews | Active since Jan 2020
I had a good experience. Product delivered as I expected.
1 reviews | Active since Jan 2020
I had a good experience. Product delivered as I expected.
UBUY scores 4.4 out of 5 on Hellopeter's AI analysis of service quality in Online Shopping, compared to the Online Shopping industry average of 2. Their strongest theme is Delivery & Shipping (4.5); their weakest is Product Accuracy (4.3). The top AI-rated Online Shopping business on Hellopeter is UBUY (4.4). How is the AI Score calculated? →
UBUY has a TrustIndex of 8.6 out of 10 on Hellopeter, based on 129 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 98 hours 6 min. Hellopeter has tracked UBUY across 435 total reviews. How is the TrustIndex calculated? →