UBUY
4|435 reviews
LS
Leo S
1 reviews | Active since Member
07 May 2026, 15:01
A waste of time and money
The item purchased took almost a month to be delivered and when it arrived it was damaged. The packaging was not sufficient to protect the item during shipping.
Helpful (0)
Replies (1)0
Replies (1)UBUY's replyOfficial
15 May 2026, 03:54Hello Leo
Thank you for sharing your feedback, and we’re truly sorry to hear that your order arrived late and damaged. At Ubuy, we aim to provide quality and consistency, and we realize how disappointing it can be when we fall short of these expectations.
To resolve concerns like these, we offer a 7-day return policy for eligible products, allowing customers to request a refund or replacement. However, we were unable to find any previous communication from you during this timeframe. Our support team also sent you multiple emails requesting product & packaging box images, but we haven’t received a response yet.
We would still like to help. Please reply to our latest email or contact us directly at [email protected] with the requested images and your order details, so we can investigate further and find a fair solution.
We appreciate your understanding and hope to make things right.
Best regards,
Team Ubuy South Africa!
Thank you for sharing your feedback, and we’re truly sorry to hear that your order arrived late and damaged. At Ubuy, we aim to provide quality and consistency, and we realize how disappointing it can be when we fall short of these expectations.
To resolve concerns like these, we offer a 7-day return policy for eligible products, allowing customers to request a refund or replacement. However, we were unable to find any previous communication from you during this timeframe. Our support team also sent you multiple emails requesting product & packaging box images, but we haven’t received a response yet.
We would still like to help. Please reply to our latest email or contact us directly at [email protected] with the requested images and your order details, so we can investigate further and find a fair solution.
We appreciate your understanding and hope to make things right.
Best regards,
Team Ubuy South Africa!
Best regards,
UBUY's reply15 May 2026, 03:54
Official
Hello Leo
Thank you for sharing your feedback, and we’re truly sorry to hear that your order arrived late and damaged. At Ubuy, we aim to provide quality and consistency, and we realize how disappointing it can be when we fall short of these expectations.
To resolve concerns like these, we offer a 7-day return policy for eligible products, allowing customers to request a refund or replacement. However, we were unable to find any previous communication from you during this timeframe. Our support team also sent you multiple emails requesting product & packaging box images, but we haven’t received a response yet.
We would still like to help. Please reply to our latest email or contact us directly at [email protected] with the requested images and your order details, so we can investigate further and find a fair solution.
We appreciate your understanding and hope to make things right.
Best regards,
Team Ubuy South Africa!
Thank you for sharing your feedback, and we’re truly sorry to hear that your order arrived late and damaged. At Ubuy, we aim to provide quality and consistency, and we realize how disappointing it can be when we fall short of these expectations.
To resolve concerns like these, we offer a 7-day return policy for eligible products, allowing customers to request a refund or replacement. However, we were unable to find any previous communication from you during this timeframe. Our support team also sent you multiple emails requesting product & packaging box images, but we haven’t received a response yet.
We would still like to help. Please reply to our latest email or contact us directly at [email protected] with the requested images and your order details, so we can investigate further and find a fair solution.
We appreciate your understanding and hope to make things right.
Best regards,
Team Ubuy South Africa!
Best regards,