Total South Africa
Claimed Business
|1.5|11 Reviews (last 12 months)|This business does not respond to reviews
Total South Africa
Claimed Business
|1.5
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Total South Africa is drawing significant criticism across its service station network in South Africa. Customers consistently mention frustrations with management conduct, perceived overcharging at the pump, and disputes over change and payment methods such as AMEX. A recurring theme is poor handling of complaints, with staff and managers described as dismissive, rude, or unhelpful. Concerns also emerge around safety of LP gas cylinders, defective retail products, hidden rewards programme conditions, and disappointing food and birthday party experiences at on-site outlets.
Performance(last 12 months):
Trustindex Rating
2.3TrustIndex
2.3
Review Distribution
1.5|11 Reviews
Jul '25 - Jun '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
6 Apr 2026, 09:51
Bad products
My favorite thing about Total is that they sell my favorite vape pods Elfbar recently I have had bad experiences they have been selling defectives pods I have returned 3 pods in a space of 2 days they hardly got stock or flavors available. Total im talking about is in Bizana.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
6 Apr 2026, 09:51
Bad products
My favorite thing about Total is that they sell my favorite vape pods Elfbar recently I have had bad experiences they have been selling defectives pods I have returned 3 pods in a space of 2 days they hardly got stock or flavors available. Total im talking about is in Bizana.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Mar 2026, 06:15
Overcharging
Yesterday, on the 26th of March, 2026, at around 15h30, I stopped at the Total Petrol Station in Johannesburg, Simmonds Street, and filled 42 liters of diesel. As I was busy talking to the petrol attendants, I didn't notice that they charged me 1,187 Rands. Only when I went home, I realized that they overcharged me. So the next day I went past and asked the manager why they're charging me so much, because it was around 28.50 for a liter of diesel when it was displayed at 22.50. Then he explained to me that yesterday it was 28.50, but today they dropped it down to 22.50. So I think this daylight *******, as the petrol price hasn't gone up, it only goes up on the first day of the month, on a Wednesday. And they're just putting up and down the price the way they like it. One thing is for sure, I'll never use Total Petrol Station ever again.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
27 Mar 2026, 06:15
Overcharging
Yesterday, on the 26th of March, 2026, at around 15h30, I stopped at the Total Petrol Station in Johannesburg, Simmonds Street, and filled 42 liters of diesel. As I was busy talking to the petrol attendants, I didn't notice that they charged me 1,187 Rands. Only when I went home, I realized that they overcharged me. So the next day I went past and asked the manager why they're charging me so much, because it was around 28.50 for a liter of diesel when it was displayed at 22.50. Then he explained to me that yesterday it was 28.50, but today they dropped it down to 22.50. So I think this daylight *******, as the petrol price hasn't gone up, it only goes up on the first day of the month, on a Wednesday. And they're just putting up and down the price the way they like it. One thing is for sure, I'll never use Total Petrol Station ever again.
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Anonymous
1 reviews | Active since Jan 2020
3 Jan 2026, 08:54
Worst Humiliating customer service
On the 29th when going into total North while at the food kiosk we wanted in the line for almost 30 minutes with other patrons even deciding to leave the line When we raised the concern to the staff and manager they just laughed and mocked us saying that they are busy with other things even due to numerous complaints from everyone in the line When we tried enquired from the other staff about their rude colleague the one lady said she doesn’t know her but they work together clearly belittling and mocking us This is totally unacceptable
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Anonymous
1 reviews | Active since Jan 2020
3 Jan 2026, 08:54
Worst Humiliating customer service
On the 29th when going into total North while at the food kiosk we wanted in the line for almost 30 minutes with other patrons even deciding to leave the line When we raised the concern to the staff and manager they just laughed and mocked us saying that they are busy with other things even due to numerous complaints from everyone in the line When we tried enquired from the other staff about their rude colleague the one lady said she doesn’t know her but they work together clearly belittling and mocking us This is totally unacceptable
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Anonymous
1 reviews | Active since Jan 2020
27 Oct 2025, 06:59
Total Gaz Lp Gas receiver
This morning, I stopped at Total Weltevreden Park to refuel and purchase LP gas and was supp**** a 9 kg refilled bottle whish looks like its been thrown off the back of a truck more than once. As I am sure Total is aware, this a pressure receiver filled with highly flammable gas. I have worked with pressure receivers for 13 years and this gas bottle most certainly no longer passes any health and safety regulation governing LP gas receivers. How is a gas bottle in this condition still in circulation????? I have photos indicating the condition of the gas bottle. I believe it should have been s****ped a long time ago.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
27 Oct 2025, 06:59
Total Gaz Lp Gas receiver
This morning, I stopped at Total Weltevreden Park to refuel and purchase LP gas and was supp**** a 9 kg refilled bottle whish looks like its been thrown off the back of a truck more than once. As I am sure Total is aware, this a pressure receiver filled with highly flammable gas. I have worked with pressure receivers for 13 years and this gas bottle most certainly no longer passes any health and safety regulation governing LP gas receivers. How is a gas bottle in this condition still in circulation????? I have photos indicating the condition of the gas bottle. I believe it should have been s****ped a long time ago.
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Anonymous
1 reviews | Active since Jan 2020
14 Jul 2025, 12:22
AMEX for fleet vehicles than for all to fuel up.
Went to fuel my car at Total Canon hill Kariega this morning as usual every 2-3rth day. Requested attendant to fuel us up for R300. When he was done i requested to pay using AMEX card i always used at the filling station. He told me that its not allowed, i asked why and since when? as i always used it there. He said i should ask the lady inside. I went and asked her and she told me that the its use has police involved and that only fleet vehicles are allowed to used the NEDBANK machine accepting AMEX. She said i should ask the supervisor for more information, the supervisor sent me to manager Mr. Du Preez who was soo arrogant and senseless. I told them that i needed to pay and he cited charges they incur hence only being used for fleet vehicles. I said to him i dont enter anywhere since i always used the card there. I requested to go to work and that they can come get R300 where i worked or i brink cash later in day or tomorrow morning. he asked for my Drivers license which i gave and I also asked for his as i gave mine, yhoo yhoo he lost it and wanted to be brave citing that he will do no such and that they can impound my vehicle till i pay i said to him he will do no such to me and that he can try me. I asked for his name which he told me, I requested name tag (he did not have) or ID which he showed me. took down his name and surname. and i left. This to me is not acceptable at all not being able to pay yet they had a machine i could use there. The fact that he expected me to remember who served me so that he can deal with them as they were not allowed to used the NEDBANK machine was too out of line as blame would be put to attendants or even charge them. He is a bully that in my view is clueless of my rights at the filling station. For him to even suggest impounding my car... He has a small heart to even think he could do that to me. Called Total energies customer care on 0861429100 with a hope to resolving his bad attitude. The number is not answered since 8am the small boy's attitude can never be welcomed in our times, he could have come up with better possible solutions than suggesting to impound my car because of them not wanting to use AMEX.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
14 Jul 2025, 12:22
AMEX for fleet vehicles than for all to fuel up.
Went to fuel my car at Total Canon hill Kariega this morning as usual every 2-3rth day. Requested attendant to fuel us up for R300. When he was done i requested to pay using AMEX card i always used at the filling station. He told me that its not allowed, i asked why and since when? as i always used it there. He said i should ask the lady inside. I went and asked her and she told me that the its use has police involved and that only fleet vehicles are allowed to used the NEDBANK machine accepting AMEX. She said i should ask the supervisor for more information, the supervisor sent me to manager Mr. Du Preez who was soo arrogant and senseless. I told them that i needed to pay and he cited charges they incur hence only being used for fleet vehicles. I said to him i dont enter anywhere since i always used the card there. I requested to go to work and that they can come get R300 where i worked or i brink cash later in day or tomorrow morning. he asked for my Drivers license which i gave and I also asked for his as i gave mine, yhoo yhoo he lost it and wanted to be brave citing that he will do no such and that they can impound my vehicle till i pay i said to him he will do no such to me and that he can try me. I asked for his name which he told me, I requested name tag (he did not have) or ID which he showed me. took down his name and surname. and i left. This to me is not acceptable at all not being able to pay yet they had a machine i could use there. The fact that he expected me to remember who served me so that he can deal with them as they were not allowed to used the NEDBANK machine was too out of line as blame would be put to attendants or even charge them. He is a bully that in my view is clueless of my rights at the filling station. For him to even suggest impounding my car... He has a small heart to even think he could do that to me. Called Total energies customer care on 0861429100 with a hope to resolving his bad attitude. The number is not answered since 8am the small boy's attitude can never be welcomed in our times, he could have come up with better possible solutions than suggesting to impound my car because of them not wanting to use AMEX.
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Replies (0)