Based on recent customer reviews, Total South Africa faces significant customer experience challenges across multiple service stations. Recurring complaints include rude and unprofessional management, dishonest petrol attendants manipulating card machines or withholding change, and unresolved disputes. Customers also report safety concerns with LP gas bottles, incorrect fuel being dispensed, and misleading rewards program terms. Service at food outlets within Total locations is criticised for long wait times and poor food quality. The customer care line is reportedly unresponsive, leaving patrons without recourse when issues arise.
Replied to 4.651162790697675% of negative reviews
Typically takes less than 499h 2m to reply
TrustIndex
2.6
Score
Avg Reply
64757
Hours
NPS Score
-70
Recommended: Unlikely
Replied to 4.651162790697675% of negative reviews
Typically takes less than 499h 2m to reply
Apr '25 - Mar '26
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Worst Humiliating customer service
On the 29th when going into total North while at the food kiosk we wanted in the line for almost 30 minutes with other patrons even deciding to leave the line When we raised the concern to the staff and manager they just laughed and mocked us saying that they are busy with other things even due to numerous complaints from everyone in the line When we tried enquired from the other staff about their rude colleague the one lady said she doesn’t know her but they work together clearly belittling and mocking us This is totally unacceptable
1 reviews | Active since Jan 2020
Worst Humiliating customer service
On the 29th when going into total North while at the food kiosk we wanted in the line for almost 30 minutes with other patrons even deciding to leave the line When we raised the concern to the staff and manager they just laughed and mocked us saying that they are busy with other things even due to numerous complaints from everyone in the line When we tried enquired from the other staff about their rude colleague the one lady said she doesn’t know her but they work together clearly belittling and mocking us This is totally unacceptable
1 reviews | Active since Jan 2020
Bad service
Been trying to get hold of the rewards department for a week. With no response
1 reviews | Active since Jan 2020
Bad service
Been trying to get hold of the rewards department for a week. With no response
1 reviews | Active since Jan 2020
Total Gaz Lp Gas receiver
This morning, I stopped at Total Weltevreden Park to refuel and purchase LP gas and was supp**** a 9 kg refilled bottle whish looks like its been thrown off the back of a truck more than once. As I am sure Total is aware, this a pressure receiver filled with highly flammable gas. I have worked with pressure receivers for 13 years and this gas bottle most certainly no longer passes any health and safety regulation governing LP gas receivers. How is a gas bottle in this condition still in circulation????? I have photos indicating the condition of the gas bottle. I believe it should have been s****ped a long time ago.
1 reviews | Active since Jan 2020
Total Gaz Lp Gas receiver
This morning, I stopped at Total Weltevreden Park to refuel and purchase LP gas and was supp**** a 9 kg refilled bottle whish looks like its been thrown off the back of a truck more than once. As I am sure Total is aware, this a pressure receiver filled with highly flammable gas. I have worked with pressure receivers for 13 years and this gas bottle most certainly no longer passes any health and safety regulation governing LP gas receivers. How is a gas bottle in this condition still in circulation????? I have photos indicating the condition of the gas bottle. I believe it should have been s****ped a long time ago.
1 reviews | Active since Jan 2020
Back order parts
Toyota is really not willing to assist in sourcing the part to the alternative branch, not providing solution I'm even thinking of returning this car and consider another brand, what a useless services. It really frustrating, I'm struggling to get parts for my vehicle Toyota is failing to source from one branch that has parts, i have sent numerous emails.
1 reviews | Active since Jan 2020
Back order parts
Toyota is really not willing to assist in sourcing the part to the alternative branch, not providing solution I'm even thinking of returning this car and consider another brand, what a useless services. It really frustrating, I'm struggling to get parts for my vehicle Toyota is failing to source from one branch that has parts, i have sent numerous emails.
1 reviews | Active since Jan 2020
Bad service and very slow
Total garage in Good wood next to Grand west Casino
1 reviews | Active since Jan 2020
Bad service and very slow
Total garage in Good wood next to Grand west Casino
1 reviews | Active since Jan 2020
AMEX for fleet vehicles than for all to fuel up.
Went to fuel my car at Total Canon hill Kariega this morning as usual every 2-3rth day. Requested attendant to fuel us up for R300. When he was done i requested to pay using AMEX card i always used at the filling station. He told me that its not allowed, i asked why and since when? as i always used it there. He said i should ask the lady inside. I went and asked her and she told me that the its use has police involved and that only fleet vehicles are allowed to used the NEDBANK machine accepting AMEX. She said i should ask the supervisor for more information, the supervisor sent me to manager Mr. Du Preez who was soo arrogant and senseless. I told them that i needed to pay and he cited charges they incur hence only being used for fleet vehicles. I said to him i dont enter anywhere since i always used the card there. I requested to go to work and that they can come get R300 where i worked or i brink cash later in day or tomorrow morning. he asked for my Drivers license which i gave and I also asked for his as i gave mine, yhoo yhoo he lost it and wanted to be brave citing that he will do no such and that they can impound my vehicle till i pay i said to him he will do no such to me and that he can try me. I asked for his name which he told me, I requested name tag (he did not have) or ID which he showed me. took down his name and surname. and i left. This to me is not acceptable at all not being able to pay yet they had a machine i could use there. The fact that he expected me to remember who served me so that he can deal with them as they were not allowed to used the NEDBANK machine was too out of line as blame would be put to attendants or even charge them. He is a bully that in my view is clueless of my rights at the filling station. For him to even suggest impounding my car... He has a small heart to even think he could do that to me. Called Total energies customer care on 0861429100 with a hope to resolving his bad attitude. The number is not answered since 8am the small boy's attitude can never be welcomed in our times, he could have come up with better possible solutions than suggesting to impound my car because of them not wanting to use AMEX.
1 reviews | Active since Jan 2020
AMEX for fleet vehicles than for all to fuel up.
Went to fuel my car at Total Canon hill Kariega this morning as usual every 2-3rth day. Requested attendant to fuel us up for R300. When he was done i requested to pay using AMEX card i always used at the filling station. He told me that its not allowed, i asked why and since when? as i always used it there. He said i should ask the lady inside. I went and asked her and she told me that the its use has police involved and that only fleet vehicles are allowed to used the NEDBANK machine accepting AMEX. She said i should ask the supervisor for more information, the supervisor sent me to manager Mr. Du Preez who was soo arrogant and senseless. I told them that i needed to pay and he cited charges they incur hence only being used for fleet vehicles. I said to him i dont enter anywhere since i always used the card there. I requested to go to work and that they can come get R300 where i worked or i brink cash later in day or tomorrow morning. he asked for my Drivers license which i gave and I also asked for his as i gave mine, yhoo yhoo he lost it and wanted to be brave citing that he will do no such and that they can impound my vehicle till i pay i said to him he will do no such to me and that he can try me. I asked for his name which he told me, I requested name tag (he did not have) or ID which he showed me. took down his name and surname. and i left. This to me is not acceptable at all not being able to pay yet they had a machine i could use there. The fact that he expected me to remember who served me so that he can deal with them as they were not allowed to used the NEDBANK machine was too out of line as blame would be put to attendants or even charge them. He is a bully that in my view is clueless of my rights at the filling station. For him to even suggest impounding my car... He has a small heart to even think he could do that to me. Called Total energies customer care on 0861429100 with a hope to resolving his bad attitude. The number is not answered since 8am the small boy's attitude can never be welcomed in our times, he could have come up with better possible solutions than suggesting to impound my car because of them not wanting to use AMEX.
1 reviews | Active since Jan 2020
Incorrect fuel put it my vehicle and the Garage
Incorrect fuel put it my vehicle and the Garage . Vehicle was towed to a dealership and garage is not coming back to me on the way forward.
1 reviews | Active since Jan 2020
Incorrect fuel put it my vehicle and the Garage
Incorrect fuel put it my vehicle and the Garage . Vehicle was towed to a dealership and garage is not coming back to me on the way forward.