The Playhouse Alberton
Claimed Business
|3|2 Reviews (last 12 months)|This business does not respond to reviews
The Playhouse Alberton
Claimed Business
|3
2 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, The Playhouse Alberton is widely embraced by families as a safe, fun and welcoming destination for children of all ages. Customers consistently mention friendly staff, warm and accommodating owners, clean facilities, and a variety of activities including pool tables, air hockey and a vibrant playground. Birthday parties and food offerings receive enthusiastic praise. However, a recurring theme among dissatisfied customers concerns poor communication around party package bookings, unhelpful responses to enquiries, and frustration regarding refund disputes, which has shaped some negative impressions of the customer service experience.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
3|2 Reviews
Sep '25 - Aug '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
MPHO M
1 reviews | Active since Oct 2025
6 May 2026, 09:51
Poor Communication and Refusal to Refund
I am extremely disappointed with the service I received from The Playhouse, and I feel other customers should be aware of my experience. From the very beginning, communication was poor. I initially enquired about the R5950 party package and received an automated response directing me to their website and booking platform, without anyone actually addressing my specific questions. Despite this, I went ahead and made a booking. After booking, I needed clarity and assistance regarding the package and arrangements, but communication remained difficult and unhelpful. Important questions were not properly answered, and it felt like there was no real customer support available. Due to the lack of clear communication and the frustration of not getting the assistance I needed, I decided not to proceed with the booking and requested a refund. However, The Playhouse has now refused to refund me. At no point was the service delivered in a way that gave me confidence or met reasonable customer expectations. It is very concerning that a business can provide such poor communication and still refuse to refund a dissatisfied customer. I would strongly advise others to be cautious when booking, as you may struggle to get assistance when you need it and could face difficulties if you request a refund.
Helpful (0)
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MPHO M
1 reviews | Active since Oct 2025
6 May 2026, 09:51
Poor Communication and Refusal to Refund
I am extremely disappointed with the service I received from The Playhouse, and I feel other customers should be aware of my experience. From the very beginning, communication was poor. I initially enquired about the R5950 party package and received an automated response directing me to their website and booking platform, without anyone actually addressing my specific questions. Despite this, I went ahead and made a booking. After booking, I needed clarity and assistance regarding the package and arrangements, but communication remained difficult and unhelpful. Important questions were not properly answered, and it felt like there was no real customer support available. Due to the lack of clear communication and the frustration of not getting the assistance I needed, I decided not to proceed with the booking and requested a refund. However, The Playhouse has now refused to refund me. At no point was the service delivered in a way that gave me confidence or met reasonable customer expectations. It is very concerning that a business can provide such poor communication and still refuse to refund a dissatisfied customer. I would strongly advise others to be cautious when booking, as you may struggle to get assistance when you need it and could face difficulties if you request a refund.
0
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Danielle B
1 reviews | Active since Mar 2025
9 Apr 2026, 00:11
I have been taking my kids to the Playhouse for years
I have been taking my kids to the Playhouse for years. I have had 3 birthdays there. The staff is friendly, the owners are warm, welcoming and accomodating. There is so much to do there for all ages. My older kids love the pool tables and air hockey, my younger kids go absolutely wild for the playground. Everything is always clean and safe. I will go back again and again and again. I hope the playhouse is around for many more years to come.
Helpful (0)
|Replies (0)DB
Danielle B
1 reviews | Active since Mar 2025
9 Apr 2026, 00:11
I have been taking my kids to the Playhouse for years
I have been taking my kids to the Playhouse for years. I have had 3 birthdays there. The staff is friendly, the owners are warm, welcoming and accomodating. There is so much to do there for all ages. My older kids love the pool tables and air hockey, my younger kids go absolutely wild for the playground. Everything is always clean and safe. I will go back again and again and again. I hope the playhouse is around for many more years to come.
0
Replies (0)