The Garden Venue
Verified Business
|4.7|174 Reviews (last 12 months)|Responds in 192h 17m
The Garden Venue
Verified Business
|4.7
174 Reviews (last 12 months)
Responds in 192h 17m
Scores reflect the Overall AI Score for each category
The Garden Venue
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, The Garden Venue delivers an overwhelmingly positive event experience anchored by attentive coordinators and beautiful gardens. Customers consistently praise named staff for going the extra mile, with food and decor frequently exceeding expectations. However, a vocal minority report serious operational failures around refunds, hidden fees, accommodation hygiene and execution gaps that suggest inconsistent delivery on larger or more complex bookings.
TrustIndex
6.6
Ranking
#3
in Ticketing & Events
Reply Time
192h 17m
NPS Score
61
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, The Garden Venue delivers an overwhelmingly positive event experience anchored by attentive coordinators and beautiful gardens. Customers consistently praise named staff for going the extra mile, with food and decor frequently exceeding expectations. However, a vocal minority report serious operational failures around refunds, hidden fees, accommodation hygiene and execution gaps that suggest inconsistent delivery on larger or more complex bookings.
The Garden Venue's biggest strength, according to Hellopeter's AI analysis, is Staff, Service & Experience Quality. Customers repeatedly name coordinators like Sandra, Litha, Sakhile, Ronety, Stanford, Kgomotso and Andrew for going above and beyond. Warmth, professionalism and attention to detail define the experience, with many calling events unforgettable and confirming they would return and recommend.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
The Garden Venue is a very exceptional venue, from the staff, food, down to the venue itself, I will give it a 100% rating. They go out of their way to accommodate their clients even with last minute requests. From booking the venue with Lulama, she was professional, willing to meet us half way to make my friend babyshower a special day. The staff of the day: Litha Sandra Muano DJ Selby Bozza All did a great amazing job. I will definitely be back to the venue, this is my second time hosting a function at this venue, you can’t go wrong. Thanks
1 reviews | Active since Jan 2020
The Garden Venue is a very exceptional venue, from the staff, food, down to the venue itself, I will give it a 100% rating. They go out of their way to accommodate their clients even with last minute requests. From booking the venue with Lulama, she was professional, willing to meet us half way to make my friend babyshower a special day. The staff of the day: Litha Sandra Muano DJ Selby Bozza All did a great amazing job. I will definitely be back to the venue, this is my second time hosting a function at this venue, you can’t go wrong. Thanks
1 reviews | Active since Jan 2020
I had one of the worst accommodation experiences I’ve ever encountered. I stayed for three nights in late January while attending a wedding, with all pre-wedding events held at The Garden Venue. Although the booking was arranged and managed through the bride, I personally paid for my stay. To begin with, the rooms have no air conditioning, which made getting ready in the summer heat extremely uncomfortable. Unfortunately, this was only the start of the issues. I was initially placed in a room that smelled damp and was located opposite a noisy service area where staff were constantly moving furniture and setting up chairs. After requesting a change, we were moved to a room closer to reception—but this room was also unacceptable. The bathroom was dirty, the glass in the door was cracked and unclean, and overall hygiene standards were clearly lacking. The worst part was discovering a rodent running through the thatch roof—twice. Debris from the roof was falling onto our bed and clothing. At that point, we refused to stay any longer. Although we were offered accommodation at a sister hotel, we had completely lost trust in the management and decided to find alternative lodging ourselves, despite it being late (around 10pm) and after an exhausting day as we had taken an early flight to attend the wedding festivities. We later learned that other guests also experienced serious issues—some had no hot water, and we overheard complaints about dirty linen. Clearly, this was not an isolated incident. Despite paying over R5000, the standard of accommodation and service was unacceptable. The venue appears to focus on its gardens, but neglects basic hospitality standards, cleanliness, and guest comfort. It’s deeply disappointing that management has refused to take responsibility or offer refunds. This matter has been escalated to the ombudsman, and I will also be reporting it to the Department of Health with proof, as no guest should have to endure such conditions.
1 reviews | Active since Jan 2020
I had one of the worst accommodation experiences I’ve ever encountered. I stayed for three nights in late January while attending a wedding, with all pre-wedding events held at The Garden Venue. Although the booking was arranged and managed through the bride, I personally paid for my stay. To begin with, the rooms have no air conditioning, which made getting ready in the summer heat extremely uncomfortable. Unfortunately, this was only the start of the issues. I was initially placed in a room that smelled damp and was located opposite a noisy service area where staff were constantly moving furniture and setting up chairs. After requesting a change, we were moved to a room closer to reception—but this room was also unacceptable. The bathroom was dirty, the glass in the door was cracked and unclean, and overall hygiene standards were clearly lacking. The worst part was discovering a rodent running through the thatch roof—twice. Debris from the roof was falling onto our bed and clothing. At that point, we refused to stay any longer. Although we were offered accommodation at a sister hotel, we had completely lost trust in the management and decided to find alternative lodging ourselves, despite it being late (around 10pm) and after an exhausting day as we had taken an early flight to attend the wedding festivities. We later learned that other guests also experienced serious issues—some had no hot water, and we overheard complaints about dirty linen. Clearly, this was not an isolated incident. Despite paying over R5000, the standard of accommodation and service was unacceptable. The venue appears to focus on its gardens, but neglects basic hospitality standards, cleanliness, and guest comfort. It’s deeply disappointing that management has refused to take responsibility or offer refunds. This matter has been escalated to the ombudsman, and I will also be reporting it to the Department of Health with proof, as no guest should have to endure such conditions.
The Garden Venue scores 4.2 out of 5 on Hellopeter's AI analysis of service quality in Ticketing & Events, compared to the Ticketing & Events industry average of 2. Their strongest theme is Service Quality (4.5); their weakest is Customer Support (3.8). The top AI-rated Ticketing & Events business on Hellopeter is Webtickets (4.2). How is the AI Score calculated? →
The Garden Venue has a TrustIndex of 6.6 out of 10 on Hellopeter, based on 174 reviews in the last 12 months. Hellopeter has tracked The Garden Venue across 765 total reviews. How is the TrustIndex calculated? →