The Casio Shop
Claimed Business
|0 Reviews (last 12 months)|This business does not respond to reviews
The Casio Shop
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Amelia L
1 reviews | Active since Jan 2020
12 Sept 2024, 05:52
Overall OK experience
I got the watch I ordered and it's a beautiful watch although it's a lot smaller than what was displayed on the picture on their website I kind of hoped it would be bigger. You should maybe try and put images on your website that display your products more accurately so that customers know exactly what it is they are buying. I felt the strap was also far too large for a ladies wrist but maybe that's just me as I have a tiny little wrist but I suppose that's not a big issue as I went and quickly had it re-sized. Although I am quite satisfied with the watch overall the communication from their customer service was lacking. They advertise things on their website that are out of stock and only after you've placed the order do they tell you this. You also have to follow up every few hours to find out where your order is because they don't respond to emails in a very timeous manner. Will I order from them again? Maybe.
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Amelia L
1 reviews | Active since Jan 2020
12 Sept 2024, 05:52
Overall OK experience
I got the watch I ordered and it's a beautiful watch although it's a lot smaller than what was displayed on the picture on their website I kind of hoped it would be bigger. You should maybe try and put images on your website that display your products more accurately so that customers know exactly what it is they are buying. I felt the strap was also far too large for a ladies wrist but maybe that's just me as I have a tiny little wrist but I suppose that's not a big issue as I went and quickly had it re-sized. Although I am quite satisfied with the watch overall the communication from their customer service was lacking. They advertise things on their website that are out of stock and only after you've placed the order do they tell you this. You also have to follow up every few hours to find out where your order is because they don't respond to emails in a very timeous manner. Will I order from them again? Maybe.
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Refilwe M
1 reviews | Active since Jan 2020
19 Feb 2024, 09:24
Very pleased
I was a bit apprehensive given the very mixed reviews but I had a very pleasant experience. Got exactly what I wanted, ordered on the 14th of Feb and it got delivered this morning (19th Feb). Looks good and no issues at all.
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Refilwe M
1 reviews | Active since Jan 2020
19 Feb 2024, 09:24
Very pleased
I was a bit apprehensive given the very mixed reviews but I had a very pleasant experience. Got exactly what I wanted, ordered on the 14th of Feb and it got delivered this morning (19th Feb). Looks good and no issues at all.
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Tashreeq T
1 reviews | Active since Jan 2020
12 Apr 2023, 19:48
Great Store, great service
Top Service. I would highly recommend. Speedy replies (a few minutes), speedy delivery (2days). I’m glad I purchased from this store.
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Tashreeq T
1 reviews | Active since Jan 2020
12 Apr 2023, 19:48
Great Store, great service
Top Service. I would highly recommend. Speedy replies (a few minutes), speedy delivery (2days). I’m glad I purchased from this store.
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juliet H
1 reviews | Active since Jan 2020
14 Jun 2022, 12:45
Excellent service would highly recommend
I was looking for where I Could buy a Casio watch in South Africa and came across the Casio shop. I did a quick hello peter search and was a little concerned about the reviews on here (although admittedly there are very few over a long time period). Before ordering the watch I phoned the casio shop to check they were real and they were very helpful as the colour watch I wanted wasn't in stock but they did have a grey one in stock. So I ordered it yesterday. It arrived today. The correct watch, all functioning and all very quick and painless.
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juliet H
1 reviews | Active since Jan 2020
14 Jun 2022, 12:45
Excellent service would highly recommend
I was looking for where I Could buy a Casio watch in South Africa and came across the Casio shop. I did a quick hello peter search and was a little concerned about the reviews on here (although admittedly there are very few over a long time period). Before ordering the watch I phoned the casio shop to check they were real and they were very helpful as the colour watch I wanted wasn't in stock but they did have a grey one in stock. So I ordered it yesterday. It arrived today. The correct watch, all functioning and all very quick and painless.
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Anonymous
1 reviews | Active since Jan 2020
27 May 2022, 06:50
Another online store to stay away from
Ordered a watch online, paid R8000. Was contacted the next day and told that the watch was not in stock, they offered me an alternative, or said that I could wait, as the watch will arrive in a week. I opted to wait. A week passed, I heard nothing from them. I followed up, it was ignored. I followed up again, I was told that the watch will arrive the next day and that they will contact me. The next day, no calls, nothing from The Casio Shop. I followed up, I was ignored again. Followed up for a second time, was told that the watch has arrived but they are checking stock. It would "probably" be dispatched the next day, but they will let me know. Surprise surprise, I received no feedback the next morning as promised. I followed up, was ignored, followed up again. I was told there was a death in the company and they would get back to me. Followed up again, they blamed load shedding. At this point, even though there might have been a death at the company and they might have had load shedding, panic set it, as the whole transaction had been questionable from the beginning. I accused them of scamming me. The reaction from the company was to resort to calling me names and insulting me, and then refunding me me R500 more than I paid. Because they are not scammers, they just have TERRIBLE service. Off course, in their minds I am the unreasonable monster, because eventually I just didn't believe anything they said anymore. Whether the truth or not. I ordered the same product from Takealot, I paid nearly R3000 less, they had the product they advertised, and I didn't have to follow up 6 to 9 times and eventually completely loose my cool to get a reaction.
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Anonymous
1 reviews | Active since Jan 2020
27 May 2022, 06:50
Another online store to stay away from
Ordered a watch online, paid R8000. Was contacted the next day and told that the watch was not in stock, they offered me an alternative, or said that I could wait, as the watch will arrive in a week. I opted to wait. A week passed, I heard nothing from them. I followed up, it was ignored. I followed up again, I was told that the watch will arrive the next day and that they will contact me. The next day, no calls, nothing from The Casio Shop. I followed up, I was ignored again. Followed up for a second time, was told that the watch has arrived but they are checking stock. It would "probably" be dispatched the next day, but they will let me know. Surprise surprise, I received no feedback the next morning as promised. I followed up, was ignored, followed up again. I was told there was a death in the company and they would get back to me. Followed up again, they blamed load shedding. At this point, even though there might have been a death at the company and they might have had load shedding, panic set it, as the whole transaction had been questionable from the beginning. I accused them of scamming me. The reaction from the company was to resort to calling me names and insulting me, and then refunding me me R500 more than I paid. Because they are not scammers, they just have TERRIBLE service. Off course, in their minds I am the unreasonable monster, because eventually I just didn't believe anything they said anymore. Whether the truth or not. I ordered the same product from Takealot, I paid nearly R3000 less, they had the product they advertised, and I didn't have to follow up 6 to 9 times and eventually completely loose my cool to get a reaction.
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Jenna K
1 reviews | Active since Jan 2020
1 Apr 2020, 17:48
Still awaiting refund 2 weeks later.
Over 2 weeks ago I ordered a keyboard online. It was paid for in full. Only after the transaction was completed, I was told that they didn't have the model in stock. I asked for an immediate refund which I have not yet received. I was to understand it would take maximum ten working days which was frustrating in itself and I was never offered much by way of apology or customer care. No follow up or feedback has been volunteered and I've had to initiate all follow ups. Just a disappointing process and attitude. The inconvenience could have been mitigated by a simple curtesy call or basic customer care. Casio should also make better efforts to keep their website updated to reflect accurate availability.
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Jenna K
1 reviews | Active since Jan 2020
1 Apr 2020, 17:48
Still awaiting refund 2 weeks later.
Over 2 weeks ago I ordered a keyboard online. It was paid for in full. Only after the transaction was completed, I was told that they didn't have the model in stock. I asked for an immediate refund which I have not yet received. I was to understand it would take maximum ten working days which was frustrating in itself and I was never offered much by way of apology or customer care. No follow up or feedback has been volunteered and I've had to initiate all follow ups. Just a disappointing process and attitude. The inconvenience could have been mitigated by a simple curtesy call or basic customer care. Casio should also make better efforts to keep their website updated to reflect accurate availability.
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KV
Kim V
1 reviews | Active since Jan 2020
3 Mar 2016, 05:34
How wrong can they get it
I ordered a watch online from the store as a gift for someone with express delivery. I got sent a tracking number. Day 2 I tried to follow up but courier were adamant the hadn't received the parcel. Day 3 I chased everyone around to find out my tracking number I was sent was wrong. I received the watch day 3. It was the wrong watch. I had already given it to the recipient when I found this out! I know had to sent the watch back today and then they will courier me another one today ( why not yesterday as they created this situation) and when the correct watch arrives on Friday the recipient of the watch is no longer in Gauteng.<br> Never again!
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Kim V
1 reviews | Active since Jan 2020
3 Mar 2016, 05:34
How wrong can they get it
I ordered a watch online from the store as a gift for someone with express delivery. I got sent a tracking number. Day 2 I tried to follow up but courier were adamant the hadn't received the parcel. Day 3 I chased everyone around to find out my tracking number I was sent was wrong. I received the watch day 3. It was the wrong watch. I had already given it to the recipient when I found this out! I know had to sent the watch back today and then they will courier me another one today ( why not yesterday as they created this situation) and when the correct watch arrives on Friday the recipient of the watch is no longer in Gauteng.<br> Never again!
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