Active since May 2016
72
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Reviews
72 reviews22 months ago
Non deliver and poor service
Paid for an order from Woodmead on the 11th of July. Quoted by Makro. Nearly a month later the order has not been delivered in full and the store is just ignoring communication. Ndiimafhi Nephane Shikombiso Khoza
2 replies
25 months ago
Pathetic service
I ordered some goods online, the invoice provided does not scan as it is to feint. It also does not have my VAT number on the invoice. I contact the "ecom" email at 09h53 to request a reprint. I also queried other products I want to buy. Three and a half hours later, they couldn't even acknowledge my communication. So i send a follow up. This is also being ignored. So I use their contact page to solicit a response...but also that is ignored. Seems they quick at selling you stuff, but then terrible to provide any other service. More than 24 hours later, I've even emailed Johan Zwarts who is a supposed manager. No quotes, no VAT invoice. Rather buy from Buco guys. These guys are useless.
0 replies
26 months ago
Pathetic service with ZERO responses
I have been a subscriber fir 3 1/2 years. So I fell behind on my subscription by a month and Vox suspended my line. After many many emails, making an arrangement to pay an additional R200 to reconnect my line, my line eventually went on. Vox did not respond to any of my emails I must add. So I assume they have accepted the arrangement. Last week I get a suspension notice, I inform them that we had made an arrangement. No responses, as is the norm. But I get a "ticket updated" response. So as the client I have to make my own assumptions. I assume they acknowledge that I made an arrangement. This morning my line is disconnected. Fortunately I am now out of contract with VOX and will be finding a new provider for my area. One that communicates....hopefully
2 replies
28 months ago
Thanks!
Great service and help from the staff and management on a big order at Woodmead. Well done Pretty and team.
1 reply
28 months ago
Great service
Excellent all round service. Gave me sale prices even though it ended, stock available immediately, lightning fast responses. Why wouldn't you want to shop here?
0 replies
30 months ago
Can not recommend
Even after leaving a bad review, this business has made no effort to rectify or improve the service. Multiple requests for a simple thing like a VAT invoice is just ignored. I would definitely not recommend this business to anyone,
0 replies
31 months ago
Lies and poor service
Placed an order on Wednesday the 29th, received a phone call on the Friday to be told it will be delivered on the Saturday. This didn't happen. called the store on Monday and after holding on for 20 minutes was told by Andile in the online department that it will be delivered today between 10 and 11. I received an update from the courier, wrong delivery details on the order, wrong phone number and the courier says it scheduled for Wednesday delivery. I have a truck waiting to leave for Botswana, bit it cant, because Makro is an *********** company of people. I'm now holding on, hopefully i can speak to the Store manager, but I know...i wont be able to, company to useless.
1 reply
31 months ago
Very poor service, long lead time.
Service doesn't exist with these people. My 4 week lead time is now 7. Still no answer. They don't answer emails, and when you get an answer it's lies and empty promises. Use this company at your own risk.
0 replies
31 months ago
Fast and effective
Very good and fast service, thank you Adrienne and Nadia, my customer will be happy with the quick response to his issue.
0 replies
36 months ago
Excellent service
I'm EXTREMELY happy with the fast and professional service received from Ruben and Tyrone at VOX. Struggled to get hold of the company on the phone, left a message in Facebook messenger. I was helped nearly instantly, and my problem resolved. Thanks guys, you guys are awesome!!!
1 reply
Review Distribution
5 Star
12 (16.666666666666668%)
4 Star
1 (1.3888888888888888%)
3 Star
4 (5.555555555555555%)
2 Star
2 (2.7777777777777777%)
1 Star
53 (73.61111111111111%)