Chamberlains Building Material & Hardware
Unclaimed Business
|3.2|14 Reviews (last 12 months)|This business does not respond to reviews
Chamberlains Building Material & Hardware
Unclaimed Business
|3.2
14 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Chamberlains Building Material & Hardware receives polarised feedback shaped largely by individual staff interactions across its branches. Customers consistently praise knowledgeable, friendly team members who go above and beyond, with named staff often singled out for outstanding assistance in paint, plumbing and general hardware queries. A recurring theme on the negative side involves disputes over returns, incorrect orders, delivery mishaps and perceived rudeness or unprofessional conduct from certain staff. Online ordering and delivery coordination earn warm mention, while complaints around product quality and after-sales resolution remain a sore point.
Performance(last 12 months):
Trustindex Rating
3.6NPS Score
40Likely
TrustIndex
3.6
NPS Score
40
Recommended: Likely
Review Distribution
3.2|14 Reviews
Sep '25 - Aug '26
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Apr 2017
27 Mar 2026, 11:12
UNBELIEVABLE, OUTSTANDING SERVICE
Each time I go into Chamberlians Strijdom Park I am treated with absolute respect and individualism from all their staff. Right from William at the door and through the entire store. However, apart from the unbelievable service from William, there is a guy in the paint section, Tshwarelo, and he is beyond outstanding. Why he is not in a managerial position is confusing. His attention to detail, personal touch even down to ordering my favourite Sparkling Water for me is proper 1000+Star and beyond. I hope and trust this message will be delivered and handled in the appropriate manner and given optimum credit where it is due. THANK YOU
Helpful (0)
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Anonymous
1 reviews | Active since Apr 2017
27 Mar 2026, 11:12
UNBELIEVABLE, OUTSTANDING SERVICE
Each time I go into Chamberlians Strijdom Park I am treated with absolute respect and individualism from all their staff. Right from William at the door and through the entire store. However, apart from the unbelievable service from William, there is a guy in the paint section, Tshwarelo, and he is beyond outstanding. Why he is not in a managerial position is confusing. His attention to detail, personal touch even down to ordering my favourite Sparkling Water for me is proper 1000+Star and beyond. I hope and trust this message will be delivered and handled in the appropriate manner and given optimum credit where it is due. THANK YOU
0
Replies (0)MM
Monica M
1 reviews | Active since Apr 2014
17 Mar 2026, 13:43
Horrible rac**t experience at Chamberlains Silver Lakes
I had a horrible experience today at Chamberlains Silver Lakes. I felt small, just because Iam a Black lady against White old man! I have been a customer since we started building in 2025 and I thought it was their policy that all customers have to pay first if you are buying paint that is not a standard colour, but today I saw that this is not the case because whilst I had paid and was waiting for them to mix my paint I observed that they gave a white customer his mixed paint before he actually paid! A black guy came after him and he was told to go and pay 1st! I asked the teller why this is so and before she could answer the white guy she was busy helping angrily told me to wait my turn, I answered I have already paid just waiting for my paint then he called me a *****!! Management came after that and they tried to diffuse the situation but I still feel I was treated this way because of the colour of my skin!
Helpful (0)
|Replies (0)MM
Monica M
1 reviews | Active since Apr 2014
17 Mar 2026, 13:43
Horrible rac**t experience at Chamberlains Silver Lakes
I had a horrible experience today at Chamberlains Silver Lakes. I felt small, just because Iam a Black lady against White old man! I have been a customer since we started building in 2025 and I thought it was their policy that all customers have to pay first if you are buying paint that is not a standard colour, but today I saw that this is not the case because whilst I had paid and was waiting for them to mix my paint I observed that they gave a white customer his mixed paint before he actually paid! A black guy came after him and he was told to go and pay 1st! I asked the teller why this is so and before she could answer the white guy she was busy helping angrily told me to wait my turn, I answered I have already paid just waiting for my paint then he called me a *****!! Management came after that and they tried to diffuse the situation but I still feel I was treated this way because of the colour of my skin!
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Replies (0)CT
Christine T
1 reviews | Active since Feb 2025
18 Feb 2026, 11:58
Material at Chamberlain's for ceiling repairs.
Very bad service. Went in gave them a list what we need for the material for the ceiling. Paid for everything, just for the delivery, not everything on the list what we told them we need to repair the ceiling. Delivery also very unprofessional, people very rude. Experience very bad.
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Christine T
1 reviews | Active since Feb 2025
18 Feb 2026, 11:58
Material at Chamberlain's for ceiling repairs.
Very bad service. Went in gave them a list what we need for the material for the ceiling. Paid for everything, just for the delivery, not everything on the list what we told them we need to repair the ceiling. Delivery also very unprofessional, people very rude. Experience very bad.
0
Replies (0)GH
Georg H
1 reviews | Active since Jul 2015
17 Feb 2026, 11:17
Using gloves 3 times and they break.
I purchased a pair of gloves, and after using them 3 times in 3 weeks of owning them, the lether on the fingertips started coming off, after taking the back to exchange them, I was told that sorry u have used them and they can't take it back, what the @#$%%^. They only lasted 3 weeks, and 3 times of use.
Helpful (0)
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Georg H
1 reviews | Active since Jul 2015
17 Feb 2026, 11:17
Using gloves 3 times and they break.
I purchased a pair of gloves, and after using them 3 times in 3 weeks of owning them, the lether on the fingertips started coming off, after taking the back to exchange them, I was told that sorry u have used them and they can't take it back, what the @#$%%^. They only lasted 3 weeks, and 3 times of use.
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Replies (0)G
MJvV
Morné Janse van Vuuren
1 reviews | Active since Jul 2021
26 Jan 2026, 07:29
Good vibebs
Chamberlain's Thank you for the kind people on the floor. I was help fast in my section I needed help. Just a word of advice - staff also just standing around on their phones and as I was walking around I had one persons asking me if he can help I found two guys on their phones watching something so that just looks unprofessional. Overall I had a good experience at Chaimberlains close to Kaylami
Helpful (0)
|Replies (0)MJvV
Morné Janse van Vuuren
1 reviews | Active since Jul 2021
26 Jan 2026, 07:29
Good vibebs
Chamberlain's Thank you for the kind people on the floor. I was help fast in my section I needed help. Just a word of advice - staff also just standing around on their phones and as I was walking around I had one persons asking me if he can help I found two guys on their phones watching something so that just looks unprofessional. Overall I had a good experience at Chaimberlains close to Kaylami
0
Replies (0)DP
Dan P
1 reviews | Active since Jan 2026
24 Jan 2026, 14:33
Hopeless customer service
Chamberlain sold be substandard washing line poles which bent immediately after installation. Upon trying to contact them for feedback and a resolution, I get endless numbers to contact to beg for service and assistance. Hopeless customer service.
Helpful (0)
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Dan P
1 reviews | Active since Jan 2026
24 Jan 2026, 14:33
Hopeless customer service
Chamberlain sold be substandard washing line poles which bent immediately after installation. Upon trying to contact them for feedback and a resolution, I get endless numbers to contact to beg for service and assistance. Hopeless customer service.
0
Replies (0)MK