Superior Spa
Claimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Superior Spa
Claimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
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Review Distribution
1|2 Reviews
Jul '25 - Jun '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
26 Sept 2025, 07:30
Superior, Inferior spa and bath
I called in their Montage Gardens branch, and the one guy said he will call the Manager, Amber Grey. We asked the cost for a service to the jacuzzi which was included in the sale of the house. We also needed the jacuzzi to be moved. When I asked the cost, I could already hear she did not want to attend to the matter. Asking lots of questions for the make etc. I then took photos and send to her. No reply from her, no confirming my Whatsapp message, Even called her, but no reply. If you do not give a big transaction like buying a jacuzzi they do not give you service.
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Anonymous
1 reviews | Active since Jan 2020
26 Sept 2025, 07:30
Superior, Inferior spa and bath
I called in their Montage Gardens branch, and the one guy said he will call the Manager, Amber Grey. We asked the cost for a service to the jacuzzi which was included in the sale of the house. We also needed the jacuzzi to be moved. When I asked the cost, I could already hear she did not want to attend to the matter. Asking lots of questions for the make etc. I then took photos and send to her. No reply from her, no confirming my Whatsapp message, Even called her, but no reply. If you do not give a big transaction like buying a jacuzzi they do not give you service.
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Anonymous
1 reviews | Active since Jan 2020
6 Aug 2025, 11:32
Superior? More like Inferior
I bought a new Spa in 2022 having had almost 20 years of maintenance free use from the 1st Spa I bought from them. What a difference, inferior components, poor workmanship and a lack of customer service. The headrests kept coming off. The front panel delaminated. Leaks. Pump failure. Would never recommend this company.
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Anonymous
1 reviews | Active since Jan 2020
6 Aug 2025, 11:32
Superior? More like Inferior
I bought a new Spa in 2022 having had almost 20 years of maintenance free use from the 1st Spa I bought from them. What a difference, inferior components, poor workmanship and a lack of customer service. The headrests kept coming off. The front panel delaminated. Leaks. Pump failure. Would never recommend this company.
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Anonymous
1 reviews | Active since Jan 2020
9 Nov 2023, 16:14
Terrible Sales and Zero Follow Up
Terrible terrible sales service. If the sales is that bad before they’ve gotten the sale I can’t imagine what the service after is like. Wait I don’t have to imagine, just read their ****py reviews. I tried multiple times to purchase a jetted tub from them, I even stopped by their showroom which looks more like a warehouse. I tried multiple times to deal with their sales rep Charl who was completely unresponsive and when the receptionist at the showroom phone him he was apologetic and still afterwards completely unresponsive! How do you people stay in business??? I ultimately purchased a spa from SummerPlace spas and have been dealing with one of the owners. Even after the purchase I have had numerous questions regarding installation, etc and he always gets back to me immediately and is very professional. End of the day Superior did me a favor by sending me to the competitor, many thanks.
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Anonymous
1 reviews | Active since Jan 2020
9 Nov 2023, 16:14
Terrible Sales and Zero Follow Up
Terrible terrible sales service. If the sales is that bad before they’ve gotten the sale I can’t imagine what the service after is like. Wait I don’t have to imagine, just read their ****py reviews. I tried multiple times to purchase a jetted tub from them, I even stopped by their showroom which looks more like a warehouse. I tried multiple times to deal with their sales rep Charl who was completely unresponsive and when the receptionist at the showroom phone him he was apologetic and still afterwards completely unresponsive! How do you people stay in business??? I ultimately purchased a spa from SummerPlace spas and have been dealing with one of the owners. Even after the purchase I have had numerous questions regarding installation, etc and he always gets back to me immediately and is very professional. End of the day Superior did me a favor by sending me to the competitor, many thanks.
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Anonymous
1 reviews | Active since Jan 2020
26 Jan 2023, 10:16
SUPERIOR SPA & BATH - NO AFTERSALES SERVICE
After spending R80k on a spa - have been begging for 4 working days for them to make an appointment with me to have a technical problem fixed. They keep promising tomorrow, tomorrow, tomorrow.... still waiting. Their service when selling me the unit was amazing - but once you have purchased they leave you on your own. A pity since their spa's are amazing - but unfortunately they offer no Aftersales service.....
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Anonymous
1 reviews | Active since Jan 2020
26 Jan 2023, 10:16
SUPERIOR SPA & BATH - NO AFTERSALES SERVICE
After spending R80k on a spa - have been begging for 4 working days for them to make an appointment with me to have a technical problem fixed. They keep promising tomorrow, tomorrow, tomorrow.... still waiting. Their service when selling me the unit was amazing - but once you have purchased they leave you on your own. A pity since their spa's are amazing - but unfortunately they offer no Aftersales service.....
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Anonymous
1 reviews | Active since Jan 2020
9 Jun 2022, 08:34
Excellent Service.
I have had a great experience with Superior Spa. Charl was very helpful in answering my questions. The team were efficient in installing it and Eugene is a great guy as well as being knowledgeable. They also did the composite decking and it was excellent workmanship. 2 years later and the spa and decking work great. I installed a spa from the rhino spa range.
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Anonymous
1 reviews | Active since Jan 2020
9 Jun 2022, 08:34
Excellent Service.
I have had a great experience with Superior Spa. Charl was very helpful in answering my questions. The team were efficient in installing it and Eugene is a great guy as well as being knowledgeable. They also did the composite decking and it was excellent workmanship. 2 years later and the spa and decking work great. I installed a spa from the rhino spa range.
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Anonymous
1 reviews | Active since Jan 2020
24 Jun 2021, 09:32
Superior Spa & Bath - Randburg - Disgusting service
Pathetic service. Over a month ago my processor unit gave error readings and overheated. The Superior Spa & Bath service team came to my house and said that they will have to order a new unit. I asked them to please contact me as soon as they received the unit. I heard nothing from them and called them a week later (their Randburg branch). The person on the phone then said that I had to wait 2 weeks for a unit as they had no stock and were only then ordering the part. They promised to call me back within the 2 weeks. 2 weeks later I still had not heard anything from them and called them again. Their excuse then was that the supplier was no longer trading and that they had ordered a part from a local supplier who were now making these units. I then told them that they must please call me by this Wednesday (yesterday) and give me at least an update. They never called back as it seems that follow-up service is not part of their brand. I will never recommend Superior Spa & Bath to anybody who is looking to purchase a spa from them as it seems that their post-sale service is non-existent.
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Anonymous
1 reviews | Active since Jan 2020
24 Jun 2021, 09:32
Superior Spa & Bath - Randburg - Disgusting service
Pathetic service. Over a month ago my processor unit gave error readings and overheated. The Superior Spa & Bath service team came to my house and said that they will have to order a new unit. I asked them to please contact me as soon as they received the unit. I heard nothing from them and called them a week later (their Randburg branch). The person on the phone then said that I had to wait 2 weeks for a unit as they had no stock and were only then ordering the part. They promised to call me back within the 2 weeks. 2 weeks later I still had not heard anything from them and called them again. Their excuse then was that the supplier was no longer trading and that they had ordered a part from a local supplier who were now making these units. I then told them that they must please call me by this Wednesday (yesterday) and give me at least an update. They never called back as it seems that follow-up service is not part of their brand. I will never recommend Superior Spa & Bath to anybody who is looking to purchase a spa from them as it seems that their post-sale service is non-existent.
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