SupaHot Geysers
Unclaimed Business
|2.4|5 Reviews (last 12 months)|This business does not respond to reviews
SupaHot Geysers
Unclaimed Business
|2.4
5 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, SupaHot Geysers receives sharply divided feedback centred almost entirely on warranty service. Satisfied customers consistently mention swift geyser replacements, same day installations, and helpful admin staff who follow through on promises. However, a recurring theme among dissatisfied customers is frustration with warranty claims being voided over installation technicalities such as isolation valves, perceived product quality issues including premature leaks and rust, and difficulty reaching managers. Many feel the advertised five year warranty is not consistently honoured, with call centre agents unable to escalate concerns.
Performance(last 12 months):
NPS Score
100Very Likely
NPS Score
100
Recommended: Very Likely
Review Distribution
2.4|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAM
Aldain M
1 reviews | Active since Sept 2019
20 May 2026, 17:58
Supahot geyser & after sales & warranty are the worst.Avoid it
This hardware store was running a special in 2022 which included the complete geyser with all the associated valves, including the main control valve. The geyser was installed accordingly. When the geyser failed, Superhot sent out their technician, who then claimed that although the valve fitted was the correct pressure rating, they do not cover that particular brand of valve and therefore voided the warranty. Attempts to explain that the valve was supp**** as part of the original package were ignored. Even Bassa Hardware in Mayville attempted to assist but failed & refuses to acknowledge that they sold the geyser together with those valves. As a result, all that money has gone down the drain. In my experience as a plumber & who installs geysers regularly, Superhot geysers are among the worst for longevity and reliability. Many do not even last three years before giving problems. People should seriously stay clear of Superhot geysers because they are a complete waste of money.Total chaos when it comes to honoring the warranty & every loophole they look for because of the bad geyser which doesn't make it to 3-4 yrs. After sales is a joke.I will Never purchase a Supahot geyser ever again & will Never install them & tell every client not to even think of wanting a Supahot geyser. This I speak from experience & countless Supahot geysers failing before end of warranty.
Helpful (0)
|Replies (0)AM
Aldain M
1 reviews | Active since Sept 2019
20 May 2026, 17:58
Supahot geyser & after sales & warranty are the worst.Avoid it
This hardware store was running a special in 2022 which included the complete geyser with all the associated valves, including the main control valve. The geyser was installed accordingly. When the geyser failed, Superhot sent out their technician, who then claimed that although the valve fitted was the correct pressure rating, they do not cover that particular brand of valve and therefore voided the warranty. Attempts to explain that the valve was supp**** as part of the original package were ignored. Even Bassa Hardware in Mayville attempted to assist but failed & refuses to acknowledge that they sold the geyser together with those valves. As a result, all that money has gone down the drain. In my experience as a plumber & who installs geysers regularly, Superhot geysers are among the worst for longevity and reliability. Many do not even last three years before giving problems. People should seriously stay clear of Superhot geysers because they are a complete waste of money.Total chaos when it comes to honoring the warranty & every loophole they look for because of the bad geyser which doesn't make it to 3-4 yrs. After sales is a joke.I will Never purchase a Supahot geyser ever again & will Never install them & tell every client not to even think of wanting a Supahot geyser. This I speak from experience & countless Supahot geysers failing before end of warranty.
0
Replies (0)JO
Jan O
1 reviews | Active since Dec 2011
8 Apr 2026, 08:03
Great warranty aftersale service
Over the Easter weekend my Supa Hot geyser that was installed as an insurance claim bursted, after contacting my insurance company I was told it might be covered by the manufacturer, and on 7 April at around 10 I contacted the manufacturer and was helped without any stories and a claim number was allocated to me. Around 12:45 the contracted plumber came out made a short video of the leak and the geyser was replaced within an hour after they arrived at my house. Thank you for the great afterwards service from the manufacturer as well as the contracter, that didn't install it from the start without any excuse or stories.
Helpful (0)
|Replies (0)JO
Jan O
1 reviews | Active since Dec 2011
8 Apr 2026, 08:03
Great warranty aftersale service
Over the Easter weekend my Supa Hot geyser that was installed as an insurance claim bursted, after contacting my insurance company I was told it might be covered by the manufacturer, and on 7 April at around 10 I contacted the manufacturer and was helped without any stories and a claim number was allocated to me. Around 12:45 the contracted plumber came out made a short video of the leak and the geyser was replaced within an hour after they arrived at my house. Thank you for the great afterwards service from the manufacturer as well as the contracter, that didn't install it from the start without any excuse or stories.
0
Replies (0)A
MJ
NM
Nkosigama M
1 reviews | Active since Sept 2025
27 Sept 2025, 07:36
Supa Hot admin lady
Bought a Supa Hot geyser,wanted my warrantee,warrantee call centr did not answer,admin lady Monica helpd me, warrantee center calld me back 10mins later, geyser was replaced, Thank you admin lady for keeping your promise, and caling back,buy Supa Hot
Helpful (0)
|Replies (0)NM
Nkosigama M
1 reviews | Active since Sept 2025
27 Sept 2025, 07:36
Supa Hot admin lady
Bought a Supa Hot geyser,wanted my warrantee,warrantee call centr did not answer,admin lady Monica helpd me, warrantee center calld me back 10mins later, geyser was replaced, Thank you admin lady for keeping your promise, and caling back,buy Supa Hot
0
Replies (0)