Supahot geyser & after sales & warranty are the worst.Avoid it

This hardware store was running a special in 2022 which included the complete geyser with all the associated valves, including the main control valve. The geyser was installed accordingly. When the geyser failed, Superhot sent out their technician, who then claimed that although the valve fitted was the correct pressure rating, they do not cover that particular brand of valve and therefore voided the warranty. Attempts to explain that the valve was supp**** as part of the original package were ignored. Even Bassa Hardware in Mayville attempted to assist but failed & refuses to acknowledge that they sold the geyser together with those valves. As a result, all that money has gone down the drain. In my experience as a plumber & who installs geysers regularly, Superhot geysers are among the worst for longevity and reliability. Many do not even last three years before giving problems. People should seriously stay clear of Superhot geysers because they are a complete waste of money.Total chaos when it comes to honoring the warranty & every loophole they look for because of the bad geyser which doesn't make it to 3-4 yrs. After sales is a joke.I will Never purchase a Supahot geyser ever again & will Never install them & tell every client not to even think of wanting a Supahot geyser. This I speak from experience & countless Supahot geysers failing before end of warranty.