AM
Aldain M
Active since Sep 2019
4
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0
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Reviews
4 reviews3 weeks ago
Supahot geyser & after sales & warranty are the worst.Avoid it
This hardware store was running a special in 2022 which included the complete geyser with all the associated valves, including the main control valve. The geyser was installed accordingly. When the geyser failed, Superhot sent out their technician, who then claimed that although the valve fitted was the correct pressure rating, they do not cover that particular brand of valve and therefore voided the warranty. Attempts to explain that the valve was supp**** as part of the original package were ignored. Even Bassa Hardware in Mayville attempted to assist but failed & refuses to acknowledge that they sold the geyser together with those valves. As a result, all that money has gone down the drain. In my experience as a plumber & who installs geysers regularly, Superhot geysers are among the worst for longevity and reliability. Many do not even last three years before giving problems. People should seriously stay clear of Superhot geysers because they are a complete waste of money.Total chaos when it comes to honoring the warranty & every loophole they look for because of the bad geyser which doesn't make it to 3-4 yrs. After sales is a joke.I will Never purchase a Supahot geyser ever again & will Never install them & tell every client not to even think of wanting a Supahot geyser. This I speak from experience & countless Supahot geysers failing before end of warranty.
0 replies
69 months ago
Disappointed with Woolworths customer care
I've had a Woolworths card for a number of years & haven't really had any problems until now.I tried to update my details with my new cell number & home address.They messaged me saying it has been updated but when I go online...it sends the sure check number to the wrong cell.I emailed them countless of times & called As well & told me i have to go into Absa..Everybody seems to be giving me the run around & trying to pass the buck.For more than a month I've been back & forth ...countless emails , calls & branch visits both at Woolworths & absa but no one can seem to sort the problem out..a simple change of a cell no..to be able to receive an otp from sure check but to this day no one has bothered to resolve it...Only they know what they are doing..Honestly I don't know Why they call it Customer Care when clearly they don't care ...Highly disappointed with their service.
0 replies
80 months ago
DSTV : Over billing accounts
I have a Dstv for years & then i changed to pricelock.Throughout the contract there has not been any problems until it was nearing the end of the contract where dstv has been over billing me.I called the call centre countless of times & cant seem to get this problem sorted out.My preicelock contract is done and has reverted to its original plan.In the middle of October i was told i owe R494 & today being the 28 October im told i have a balance of over R2000.But my service has not been suspended.There is a huge problem with their system as they have cut me off before even though there was nothing outstanding and still have the audacity to bill an extra R183 for which no one at the call centre knows why.I called countless times but no one either seems to care,or wants to help & just expect it it to be paid.Who does one really speak to because the agents themselves are at a loss for words & always put you on hold hoping the call will be terminated .DSTV doesn't give a dam about their customers.
0 replies
81 months ago
Multichoice show no concern for the consumer
I recieved an sms that I owe on my dstv account which I did not & they disconnected me.I called in to query this & the consultant says there was a glitch with the system & I was 1 of the affected people & immediately reconnected my services.Only to find out that they charged me for this & debited far more than what ive been paying on pricelock.So I called in again & same story about the system.They gave me a case no & said it would be escalated almost 2 weeks im still Waiting.No interrest from multichoice & yet they quick to disconnect & deduct money.Just wish someone would sort this problem out.
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4 (100%)