Stingray Accessory Manufacturers (Pty) Ltd
Claimed Business
|1|16 Reviews (last 12 months)|This business does not respond to reviews
Stingray Accessory Manufacturers (Pty) Ltd
Claimed Business
|1
16 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Stingray Accessory Manufacturers (Pty) Ltd is facing significant dissatisfaction, particularly relating to electric blankets and Alva heaters purchased through retailers such as Takealot and Dis-Chem. A recurring theme is faulty products failing shortly after purchase, paired with warranty claims being declined on the grounds of alleged improper use. Customers consistently mention unanswered emails, unreturned calls, and prolonged delays in collection or assessment. Communication breakdowns, dismissive interactions with representatives, and a perceived reluctance to honour warranties dominate the feedback received.
Performance(last 12 months):
Trustindex Rating
1.8TrustIndex
1.8
Review Distribution
1|16 Reviews
Jul '25 - Jun '26
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
17 Apr 2026, 09:48
You're slow, My guy
I’m raising a concern about the professionalism of one of your reps. When the rep contacts us and we politely ask to take a message so we can return the call at a suitable time, instead of respecting that, he responds with comments like “you’re slow, my guy” and refuses to engage further. This is unacceptable. As customers, we are not refusing to assist—we are simply not always available at that exact moment. There should be basic respect for that. Speaking to customers in a dismissive and rude manner reflects very poorly on your company. I expect better communication standards and a more professional approach going forward.
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Anonymous
1 reviews | Active since Jan 2020
17 Apr 2026, 09:48
You're slow, My guy
I’m raising a concern about the professionalism of one of your reps. When the rep contacts us and we politely ask to take a message so we can return the call at a suitable time, instead of respecting that, he responds with comments like “you’re slow, my guy” and refuses to engage further. This is unacceptable. As customers, we are not refusing to assist—we are simply not always available at that exact moment. There should be basic respect for that. Speaking to customers in a dismissive and rude manner reflects very poorly on your company. I expect better communication standards and a more professional approach going forward.
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Anonymous
1 reviews | Active since Jan 2020
14 Jan 2026, 09:44
Worst product I have ever purchased
I purchased a Pure Pleasure electric blanket on Takealot and it is faulty. I contacted customer services and a courier company collected the defective item. Today I received an email stating the fault was due to the way I installed the blanket and they will not be repairing it. I followed the instructions exactly as specified this is just an excuse for an inferior product. Do Not waste your money buy another brand this company will find any excuse to not acknowledge your warranty
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Anonymous
1 reviews | Active since Jan 2020
14 Jan 2026, 09:44
Worst product I have ever purchased
I purchased a Pure Pleasure electric blanket on Takealot and it is faulty. I contacted customer services and a courier company collected the defective item. Today I received an email stating the fault was due to the way I installed the blanket and they will not be repairing it. I followed the instructions exactly as specified this is just an excuse for an inferior product. Do Not waste your money buy another brand this company will find any excuse to not acknowledge your warranty
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Anonymous
1 reviews | Active since Jan 2020
17 Sept 2025, 05:59
Stingray worst service ever!!!!!!!!!
I'm extremely disappointed with the service I received from Stingray regarding my electric blanket purchased through Takealot. The blanket stopped working within 3 months, and despite multiple emails, I've been ignored and not received any response or callback. Given that it's still under warranty, I expect a replacement or repair. The lack of communication and follow-up has been frustrating, and I feel my money has been wasted.
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Anonymous
1 reviews | Active since Jan 2020
17 Sept 2025, 05:59
Stingray worst service ever!!!!!!!!!
I'm extremely disappointed with the service I received from Stingray regarding my electric blanket purchased through Takealot. The blanket stopped working within 3 months, and despite multiple emails, I've been ignored and not received any response or callback. Given that it's still under warranty, I expect a replacement or repair. The lack of communication and follow-up has been frustrating, and I feel my money has been wasted.
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Anonymous
1 reviews | Active since Jan 2020
11 Sept 2025, 11:54
NO WARRANTY AT ALL
Bought an electric blanket at takelot, it stopped working after a week , i returned it to Stingray because i was told it has a 12 months warranty but to my suprised i received the blanket after few days and it wasnt fixed i was told that ''after assessing the blanket, it has been determined that it was not properly secured and used according to the provided instructions'' that is why they are returning it.
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Anonymous
1 reviews | Active since Jan 2020
11 Sept 2025, 11:54
NO WARRANTY AT ALL
Bought an electric blanket at takelot, it stopped working after a week , i returned it to Stingray because i was told it has a 12 months warranty but to my suprised i received the blanket after few days and it wasnt fixed i was told that ''after assessing the blanket, it has been determined that it was not properly secured and used according to the provided instructions'' that is why they are returning it.
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Anonymous
1 reviews | Active since Jan 2020
3 Sept 2025, 11:18
STINGRAY CAPE TOWN.
A faulty electric blanket and shocking service from Stingray. The electric blanket is 5 months old. I have had to purchase two new control switches from Stingray @R400 each. They don't work. I phoned and was told to send a copy of my invoice and my address so that they could pick up the blanket from Johannesburg, have it returned to Cape Town and if it is found to be faulty, they would replace it. The result - NOTHING. No replies to emails nor phone calls. DON'T DEAL WITH THEM AT ALL.
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Anonymous
1 reviews | Active since Jan 2020
3 Sept 2025, 11:18
STINGRAY CAPE TOWN.
A faulty electric blanket and shocking service from Stingray. The electric blanket is 5 months old. I have had to purchase two new control switches from Stingray @R400 each. They don't work. I phoned and was told to send a copy of my invoice and my address so that they could pick up the blanket from Johannesburg, have it returned to Cape Town and if it is found to be faulty, they would replace it. The result - NOTHING. No replies to emails nor phone calls. DON'T DEAL WITH THEM AT ALL.
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Anonymous
1 reviews | Active since Jan 2020
23 Aug 2025, 14:49
Worst customer experience
It's over 3 months trying to return faulty heater to this company with mo success, tried calling, emailing as well as on Facebook. My view is that they doing this deliberately so that the warranty lapses. I would urge anyone not to buy ALVA brand as tithe company takes no responsibility for the defects
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Anonymous
1 reviews | Active since Jan 2020
23 Aug 2025, 14:49
Worst customer experience
It's over 3 months trying to return faulty heater to this company with mo success, tried calling, emailing as well as on Facebook. My view is that they doing this deliberately so that the warranty lapses. I would urge anyone not to buy ALVA brand as tithe company takes no responsibility for the defects
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Anonymous
1 reviews | Active since Jan 2020
18 Aug 2025, 11:34
Unprofessional
Stingray don't even deserve a one star rating. This is absolutely the worst company I have had the displeasure of dealing with. I struggled for the longest time to have a call logged for a faulty heater, it was eventually collected on 17 July 2025. I haven't received any feedback since then, I've called the call centre numerous times but it seems like nobody knows what's happening or what to do. I was given a number for their technical department at one time and told to call them myself, because they cannot get through to their own technical department. I was promised call backs and emails, to date I haven't received anything. I am at my wits end because I am told I cannot request a refund iether, so basically I just have to sit and wait and see what happens, also when you call the customer centre you get placed on hold for more than half an hour until you eventually drop the call. They don't care about their customers. I just want my money back, I don't want to deal with them anymore.
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Anonymous
1 reviews | Active since Jan 2020
18 Aug 2025, 11:34
Unprofessional
Stingray don't even deserve a one star rating. This is absolutely the worst company I have had the displeasure of dealing with. I struggled for the longest time to have a call logged for a faulty heater, it was eventually collected on 17 July 2025. I haven't received any feedback since then, I've called the call centre numerous times but it seems like nobody knows what's happening or what to do. I was given a number for their technical department at one time and told to call them myself, because they cannot get through to their own technical department. I was promised call backs and emails, to date I haven't received anything. I am at my wits end because I am told I cannot request a refund iether, so basically I just have to sit and wait and see what happens, also when you call the customer centre you get placed on hold for more than half an hour until you eventually drop the call. They don't care about their customers. I just want my money back, I don't want to deal with them anymore.
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Anonymous
1 reviews | Active since Jan 2020
8 Aug 2025, 10:22
Dissatisfaction with the LACK of service or urgency
I purchased an electric blanket from Takealot which I collected on the 29/06/2025 and not even a month later by 20/07/2025 the one side stopped switching on. it is faulty and has stopped working completely , I have been contacting stingray daily via email and phone call everyday this week , Have spoke to Zine and Hailey which were absolutely no help and made empty promises that have not been kept or acknowledged. I read the reviews and will definitely be getting a refund once they have collected this item. Truly dissatisfied and dissapointing never again!
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Anonymous
1 reviews | Active since Jan 2020
8 Aug 2025, 10:22
Dissatisfaction with the LACK of service or urgency
I purchased an electric blanket from Takealot which I collected on the 29/06/2025 and not even a month later by 20/07/2025 the one side stopped switching on. it is faulty and has stopped working completely , I have been contacting stingray daily via email and phone call everyday this week , Have spoke to Zine and Hailey which were absolutely no help and made empty promises that have not been kept or acknowledged. I read the reviews and will definitely be getting a refund once they have collected this item. Truly dissatisfied and dissapointing never again!
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