S
Stellantis
Unclaimed Business
S
AI Review Summary
Based on recent customer reviews, Stellantis is facing significant dissatisfaction across its South African dealership network and brands including Jeep, Peugeot, Citroen, Fiat, and Alfa Romeo. Customers consistently mention prolonged vehicle downtime, unresolved warranty claims, and poor communication from both dealerships and head office. A recurring theme is frustration over parts availability, with owners reporting discontinued components and lengthy import waits. Reviewers also raise serious concerns about reliability of newer vehicles, repeat breakdowns after servicing, and a perceived lack of accountability when escalations are made to senior management.
Performance(last 12 months):
Trustindex Rating
2TrustIndex
2
Review Distribution
1|10 Reviews
Jul '25 - Jun '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 08:15
Poor service
The poorest service I have received in years, I paid upfront for a clutch and flywheel to be replaced, four days later I have to follow up and hear the part was not even ordered. No one wants to give me the number of the manager and I am still waiting for feedback. I find this shocking and will forward my email to the parent group Stellantis as well. Westvaal Nelspruit is really bad for your reputation.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 08:15
Poor service
The poorest service I have received in years, I paid upfront for a clutch and flywheel to be replaced, four days later I have to follow up and hear the part was not even ordered. No one wants to give me the number of the manager and I am still waiting for feedback. I find this shocking and will forward my email to the parent group Stellantis as well. Westvaal Nelspruit is really bad for your reputation.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 06:23
Not taking responsibility or even helping
I purchased a 2023 Alfa Romeo Tonale in March 2025. Within less than 3 months, the vehicle began experiencing serious reliability issues, including “Check Engine” warnings and “DNA Mode Unavailable.” Since then, the vehicle has had multiple faults, including: ● Vehicle failing to start and requiring towing ● Battery failure and replacement ● Major engine repairs including timing chain and related components ● Repeated warning lights and system faults The vehicle has been returned to the dealership more than four times. Most recently, shortly after collection, the vehicle developed another fault (air conditioning failure) and is currently back at the dealership. Despite multiple repair attempts, the issues continue and I have lost confidence in the reliability of the vehicle. The dealership has only offered continued repairs and courtesy vehicles, which does not address the underlying issue. The matter has also been escalated to Motor Industry Ombudsman of South Africa, and I am currently awaiting further engagement. Additionally, communication from both the dealership and Stellantis Head Office has been limited, with no clear way forward or permanent resolution provided. I'm paying for a car that spends more time at the deal. I am hoping this matter can now be addressed at the appropriate level and resolved fairly.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 06:23
Not taking responsibility or even helping
I purchased a 2023 Alfa Romeo Tonale in March 2025. Within less than 3 months, the vehicle began experiencing serious reliability issues, including “Check Engine” warnings and “DNA Mode Unavailable.” Since then, the vehicle has had multiple faults, including: ● Vehicle failing to start and requiring towing ● Battery failure and replacement ● Major engine repairs including timing chain and related components ● Repeated warning lights and system faults The vehicle has been returned to the dealership more than four times. Most recently, shortly after collection, the vehicle developed another fault (air conditioning failure) and is currently back at the dealership. Despite multiple repair attempts, the issues continue and I have lost confidence in the reliability of the vehicle. The dealership has only offered continued repairs and courtesy vehicles, which does not address the underlying issue. The matter has also been escalated to Motor Industry Ombudsman of South Africa, and I am currently awaiting further engagement. Additionally, communication from both the dealership and Stellantis Head Office has been limited, with no clear way forward or permanent resolution provided. I'm paying for a car that spends more time at the deal. I am hoping this matter can now be addressed at the appropriate level and resolved fairly.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
21 Apr 2026, 11:59
No parts. Availability, Never
For those of you considering a Stellantis vehicle I strongly advise that you reconsider your life’s choices. You need one of their vehicles like you need a hole in your head (you don’t). Owning one of their vehicles makes you wonder where you went wrong in life and who you wronged to deserve such poor treatment from Stellantis. I used to be an advocate for their vehicles but now I wouldn’t even recommend them to my enemy. Truthfully, aftermarket support for Jeep is half decent but getting support for Peugeot/Citroen you have a better chance of hitting the powerball. Take it from someone who has owned a combine13 Peugeot, Citroen and Jeep vehicles over the last two decades avoid Peugeot & Citroen like you avoid your in-laws at family gatherings. My 2.3 tonne Citroen paper weight requires four engine mounts (This is a wear item and one would expect it to need replacing at some or other time). Two of the four mounts are no longer in production and no aftermarket company makes mounts either. One of the four mounts is available to order from France, available within 8 weeks. From experience that’s more like 10 weeks and the last mount is available in local stock. I have made repeated attempts to get hold of someone in management at Stellantis SA to hear what they recommend I do seen as the engine mounts are no longer in production. Best of all the Citroen C5’s final model year was 2016. This means Stellantis has deemed it acceptable to discontinue spares availability on a vehicle that has just gone over 10 years in age and don’t think it is just the C5 affected. No, these engine mounts are shared by a few other Peugeot/Citroen models. So please follow this advise and avoid any Stellantis vehicle as you may find yourself with a car which you can no longer reasonably maintain due to the company that originally sold it to you refusing to continue parts availability.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
21 Apr 2026, 11:59
No parts. Availability, Never
For those of you considering a Stellantis vehicle I strongly advise that you reconsider your life’s choices. You need one of their vehicles like you need a hole in your head (you don’t). Owning one of their vehicles makes you wonder where you went wrong in life and who you wronged to deserve such poor treatment from Stellantis. I used to be an advocate for their vehicles but now I wouldn’t even recommend them to my enemy. Truthfully, aftermarket support for Jeep is half decent but getting support for Peugeot/Citroen you have a better chance of hitting the powerball. Take it from someone who has owned a combine13 Peugeot, Citroen and Jeep vehicles over the last two decades avoid Peugeot & Citroen like you avoid your in-laws at family gatherings. My 2.3 tonne Citroen paper weight requires four engine mounts (This is a wear item and one would expect it to need replacing at some or other time). Two of the four mounts are no longer in production and no aftermarket company makes mounts either. One of the four mounts is available to order from France, available within 8 weeks. From experience that’s more like 10 weeks and the last mount is available in local stock. I have made repeated attempts to get hold of someone in management at Stellantis SA to hear what they recommend I do seen as the engine mounts are no longer in production. Best of all the Citroen C5’s final model year was 2016. This means Stellantis has deemed it acceptable to discontinue spares availability on a vehicle that has just gone over 10 years in age and don’t think it is just the C5 affected. No, these engine mounts are shared by a few other Peugeot/Citroen models. So please follow this advise and avoid any Stellantis vehicle as you may find yourself with a car which you can no longer reasonably maintain due to the company that originally sold it to you refusing to continue parts availability.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 Apr 2026, 19:34
Stellantis Richards Bay disgusting service
Stellantis Richards Bay took my peugeot 3008 for a service in January 2026. April 7th I had a problem with my back tyre. Loosing air pressure. Took the vehicle to Dunlop tyre repairs. Removed the faulty tyre to repair and to our shock the brake pads 95% worn out. I was so angry. The service report in January said no problems found. Was I charged for service which was not rendered? Did they do anything on the vehicle? Phoned the manager showed no interest. People out there learn from this because even the dealerships we cannot trust anymore.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 Apr 2026, 19:34
Stellantis Richards Bay disgusting service
Stellantis Richards Bay took my peugeot 3008 for a service in January 2026. April 7th I had a problem with my back tyre. Loosing air pressure. Took the vehicle to Dunlop tyre repairs. Removed the faulty tyre to repair and to our shock the brake pads 95% worn out. I was so angry. The service report in January said no problems found. Was I charged for service which was not rendered? Did they do anything on the vehicle? Phoned the manager showed no interest. People out there learn from this because even the dealerships we cannot trust anymore.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Mar 2026, 14:31
Dissatisfied
Seriously dissatisfied To say that I am dissatisfied is an understatement. I bought my car brand new out of the box. Since then I've had non stop issues with it. My serice in January they could not reset the service light and I was ensured that technical department will be able to sort out this problem. We are nearing April and nothing is done. If I knew this is the service /car that I will get then I would have taken my business elsewhere. The sales agents are quick to make the sale but the after sale support is really disappointing. I've sat with these issues from the start of purchase of this car and its multiple issues, why can nothing be fixed? Why, a car with 20 000kms on the clock, should give me such a headache? I didn't buy a brand new car to have this level of frustration.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Mar 2026, 14:31
Dissatisfied
Seriously dissatisfied To say that I am dissatisfied is an understatement. I bought my car brand new out of the box. Since then I've had non stop issues with it. My serice in January they could not reset the service light and I was ensured that technical department will be able to sort out this problem. We are nearing April and nothing is done. If I knew this is the service /car that I will get then I would have taken my business elsewhere. The sales agents are quick to make the sale but the after sale support is really disappointing. I've sat with these issues from the start of purchase of this car and its multiple issues, why can nothing be fixed? Why, a car with 20 000kms on the clock, should give me such a headache? I didn't buy a brand new car to have this level of frustration.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 16:47
Vehicle repair fail
HelloPeter (Maximum Impact, Public‑Facing) CMH East Rand Boksburg & Stellantis SA – Unacceptable 3‑Month Vehicle Downtime. After purchase at a dealer i was only driving it for 3 months. And been paying for more than 6 months now. I am lodging a formal complaint against CMH East Rand Boksburg and Stellantis South Africa (Jeep SA) regarding the unacceptable handling of my Jeep Renegade, which has been off the road since 3 December 2025. Timeline 21 November 2025 – Vehicle serviced by CMH East Rand Boksburg One week later – Vehicle broke down 3 December 2025 – Vehicle delivered to CMH East Rand Boksburg As at 2 March 2026 – Vehicle still unrepaired (almost three months) Issues There has been little to no proactive communication from either CMH or Stellantis. I have received contradictory explanations: incorrect parts ordered, wrong vehicle details supp****, missed ETAs, and internal workshop confusion. CMH admitted their workshop mistook a Fiat ECU for my Jeep ECU when it arrived in January. I am now advised that CMH cannot install the ECU without overseas technical guidance, raising serious concerns about dealer capability. Responsibility between CMH and Stellantis is unclear, leaving the customer to constantly chase updates at personal cost. Despite promises of follow‑ups, no meaningful progress has been made. Impact I rely on my vehicle for work. I have been without my car for nearly three months. I have incurred ongoing transport costs. No proper mobility solution has been provided. Conclusion It is completely unacceptable for a vehicle under warranty to stand at a dealership for nearly three months with no accountability, urgency, or clear repair plan. What I Am Demanding Immediate confirmation of the status and location of the correct ECU A firm repair completion date Senior management intervention from both CMH and Stellantis South Africa This matter has gone on far too long and falls well below acceptable customer service standards.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 16:47
Vehicle repair fail
HelloPeter (Maximum Impact, Public‑Facing) CMH East Rand Boksburg & Stellantis SA – Unacceptable 3‑Month Vehicle Downtime. After purchase at a dealer i was only driving it for 3 months. And been paying for more than 6 months now. I am lodging a formal complaint against CMH East Rand Boksburg and Stellantis South Africa (Jeep SA) regarding the unacceptable handling of my Jeep Renegade, which has been off the road since 3 December 2025. Timeline 21 November 2025 – Vehicle serviced by CMH East Rand Boksburg One week later – Vehicle broke down 3 December 2025 – Vehicle delivered to CMH East Rand Boksburg As at 2 March 2026 – Vehicle still unrepaired (almost three months) Issues There has been little to no proactive communication from either CMH or Stellantis. I have received contradictory explanations: incorrect parts ordered, wrong vehicle details supp****, missed ETAs, and internal workshop confusion. CMH admitted their workshop mistook a Fiat ECU for my Jeep ECU when it arrived in January. I am now advised that CMH cannot install the ECU without overseas technical guidance, raising serious concerns about dealer capability. Responsibility between CMH and Stellantis is unclear, leaving the customer to constantly chase updates at personal cost. Despite promises of follow‑ups, no meaningful progress has been made. Impact I rely on my vehicle for work. I have been without my car for nearly three months. I have incurred ongoing transport costs. No proper mobility solution has been provided. Conclusion It is completely unacceptable for a vehicle under warranty to stand at a dealership for nearly three months with no accountability, urgency, or clear repair plan. What I Am Demanding Immediate confirmation of the status and location of the correct ECU A firm repair completion date Senior management intervention from both CMH and Stellantis South Africa This matter has gone on far too long and falls well below acceptable customer service standards.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Feb 2026, 10:46
Peugeot Landtrek- Most unreliable, unsafe, falsely marketed and advertised bakkie I've ever bought
Most unreliable, unsafe, falsely advertised and marketed bakkie ive ever bough: 3 companies involved here, thus will write this review to all 3: namely Westvaal Motor Group Rustenburg, Stellantis, Peugeot George. I Purchased on 29 Aug 2025 through dealership financing a brand new facelift Peugeot Landtrek AT 4x4 double cab from this dealership in Rustenburg. VIN:VR3FDAHDYS3025854; Engine: 55Z0000277 From 2500km we have encountered MULTIPLE breakdowns and issues on this vehicle for which i will provide the lists of emails, what's ups, telephone calls between myself, Adriaan (after sales George), Innocent and his supervisors at STELLANTIS(warranty division) and Hannes (salesman) Jannie Stroh(Dealer Principle) from Westvaal Rustenburg I reside in George Western Cape thus take my vehicle to Peugeot George for assistance. Adriaan is the ONLY person trying to assist with this matter but believe he is NOT getting the support from Peugeot SA, Westvaal, Stellantis. Here are the shocking issues with the vehicle: 1)Total rear suspension failure- cant load more than 300kg then knocks through, thus not as per dealer spec sheet 1020kg-1050kg. This renders this vehicle TOTALLY ineffective and inadequate to use on the farm for which i purchased it. Vehicle totally unstable on road, especially gravel roads, vehicle drifts and feels like its going to overturn. 2) rear shock failure 3)front suspension failure knocking through- new issue 4)tail gate latch faulty, cant open or close 5)total electronic shutdown and failure while driving- 3 times now 6)fuel range incorrect calibration and display, vehicle cuts out between 100km and 83km left on display. 2 incidents of my wife and children stranded next to road side. required to call out breakdown services to jumpstart vehicle and reset engine light display. 7)poor braking capability, seems to be same in rest of fleet 8)center display flashing and flickering or dies while driving 9)driver side wiper not removing water off windshield 10)keys and locking issues initially I work outside of SA thus purchased a brand new vehicle to ensure peace of mind, reliability and functionality with my family. This is not the case, as all three these companies have accepted in their poor attempt, delay tactics, negating from responsibilities, put my family in grave danger, discomfort, stranded alongside the road (wife and daughters-THIS IS UNACCEPTABLE). The vehicle totally cutting out in the Outeniqua mountain pass- TOTALLY UNACCEPTALBE. I refuse to accept the liability place on us as the customer. I have requested multiple times for Peugeot to please refund me my money, settle the financing and take the vehicle back into their stock whereby they have time to fix it and not constantly place this inconvenience on me. The excuse is they must first see if its not fixable before making that decision but have NOT ONCE provided me with any alternative vehicle to continue with my business every time there is an issue and tests or repairs must be done. This i have been requesting all along with empty promises and excuses not to take back this DUD they force me to use it as I'm destitute without a vehicle required daily. This is another delay tactic to allow the vehicle to run past the demo kilometers of 12500km then they cant just take it back onto floor. To this day i have NOT received a report on the condition of the repairs, the ROOT CAUSE ANALYSIS conducted for these factory faults and how they will be fixed and prevented to happen again. I am utterly fed-up with the support and quality of this brand Peugeot and implore all forums and platforms within the motor vehicle industry, social media, news to make use of this factual evidence to think wisely before every considering purchasing endless problems and putting their own and other families on the roads in danger. I always ask the other persons to put themselves in my shoes and what would they accept and tolerate. My aim here is only to return the defective vehicle, get a refund and move on with my journey with a reliable working vehicle. This has been a ongoing request for 6 months now. Another delay tactic to exceed the return period if one is not satisfied with the finance or sale agreement. Welcome to call me to discuss and interview me on facts. 0828265400 Regards Quinton Chuter
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Feb 2026, 10:46
Peugeot Landtrek- Most unreliable, unsafe, falsely marketed and advertised bakkie I've ever bought
Most unreliable, unsafe, falsely advertised and marketed bakkie ive ever bough: 3 companies involved here, thus will write this review to all 3: namely Westvaal Motor Group Rustenburg, Stellantis, Peugeot George. I Purchased on 29 Aug 2025 through dealership financing a brand new facelift Peugeot Landtrek AT 4x4 double cab from this dealership in Rustenburg. VIN:VR3FDAHDYS3025854; Engine: 55Z0000277 From 2500km we have encountered MULTIPLE breakdowns and issues on this vehicle for which i will provide the lists of emails, what's ups, telephone calls between myself, Adriaan (after sales George), Innocent and his supervisors at STELLANTIS(warranty division) and Hannes (salesman) Jannie Stroh(Dealer Principle) from Westvaal Rustenburg I reside in George Western Cape thus take my vehicle to Peugeot George for assistance. Adriaan is the ONLY person trying to assist with this matter but believe he is NOT getting the support from Peugeot SA, Westvaal, Stellantis. Here are the shocking issues with the vehicle: 1)Total rear suspension failure- cant load more than 300kg then knocks through, thus not as per dealer spec sheet 1020kg-1050kg. This renders this vehicle TOTALLY ineffective and inadequate to use on the farm for which i purchased it. Vehicle totally unstable on road, especially gravel roads, vehicle drifts and feels like its going to overturn. 2) rear shock failure 3)front suspension failure knocking through- new issue 4)tail gate latch faulty, cant open or close 5)total electronic shutdown and failure while driving- 3 times now 6)fuel range incorrect calibration and display, vehicle cuts out between 100km and 83km left on display. 2 incidents of my wife and children stranded next to road side. required to call out breakdown services to jumpstart vehicle and reset engine light display. 7)poor braking capability, seems to be same in rest of fleet 8)center display flashing and flickering or dies while driving 9)driver side wiper not removing water off windshield 10)keys and locking issues initially I work outside of SA thus purchased a brand new vehicle to ensure peace of mind, reliability and functionality with my family. This is not the case, as all three these companies have accepted in their poor attempt, delay tactics, negating from responsibilities, put my family in grave danger, discomfort, stranded alongside the road (wife and daughters-THIS IS UNACCEPTABLE). The vehicle totally cutting out in the Outeniqua mountain pass- TOTALLY UNACCEPTALBE. I refuse to accept the liability place on us as the customer. I have requested multiple times for Peugeot to please refund me my money, settle the financing and take the vehicle back into their stock whereby they have time to fix it and not constantly place this inconvenience on me. The excuse is they must first see if its not fixable before making that decision but have NOT ONCE provided me with any alternative vehicle to continue with my business every time there is an issue and tests or repairs must be done. This i have been requesting all along with empty promises and excuses not to take back this DUD they force me to use it as I'm destitute without a vehicle required daily. This is another delay tactic to allow the vehicle to run past the demo kilometers of 12500km then they cant just take it back onto floor. To this day i have NOT received a report on the condition of the repairs, the ROOT CAUSE ANALYSIS conducted for these factory faults and how they will be fixed and prevented to happen again. I am utterly fed-up with the support and quality of this brand Peugeot and implore all forums and platforms within the motor vehicle industry, social media, news to make use of this factual evidence to think wisely before every considering purchasing endless problems and putting their own and other families on the roads in danger. I always ask the other persons to put themselves in my shoes and what would they accept and tolerate. My aim here is only to return the defective vehicle, get a refund and move on with my journey with a reliable working vehicle. This has been a ongoing request for 6 months now. Another delay tactic to exceed the return period if one is not satisfied with the finance or sale agreement. Welcome to call me to discuss and interview me on facts. 0828265400 Regards Quinton Chuter
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Feb 2026, 08:44
Extremely Disappointing Warranty Experience
We are extremely disappointed with the way our vehicle warranty claim was handled by Stellantis South Africa and SMH Multi-Franchise. On 3 February, we attended a meeting at Stellantis Head Office regarding our claim. At that meeting, we provided our fully stamped service book reflecting that all required services were completed, including the dates and mileage. Thereafter, we were repeatedly asked to provide additional documentation — including historical invoices (some from companies that have since closed down) and even confirmation of the type of oil used during services. We went to considerable time and effort to obtain this information, despite the inconvenience. After complying with every request, the claim was ultimately declined based on information that had already been available to Stellantis, the dealership, and the warranty team 11 business days earlier. The entire process felt unnecessarily drawn out and frustrating. We were sent from pillar to post, repeatedly asked for information, only for the claim to be declined on grounds that were already known. This experience has been exhausting and unacceptable. Customers deserve transparency, fairness, and efficient handling of legitimate warranty claims. Unfortunately, this was not our experience.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Feb 2026, 08:44
Extremely Disappointing Warranty Experience
We are extremely disappointed with the way our vehicle warranty claim was handled by Stellantis South Africa and SMH Multi-Franchise. On 3 February, we attended a meeting at Stellantis Head Office regarding our claim. At that meeting, we provided our fully stamped service book reflecting that all required services were completed, including the dates and mileage. Thereafter, we were repeatedly asked to provide additional documentation — including historical invoices (some from companies that have since closed down) and even confirmation of the type of oil used during services. We went to considerable time and effort to obtain this information, despite the inconvenience. After complying with every request, the claim was ultimately declined based on information that had already been available to Stellantis, the dealership, and the warranty team 11 business days earlier. The entire process felt unnecessarily drawn out and frustrating. We were sent from pillar to post, repeatedly asked for information, only for the claim to be declined on grounds that were already known. This experience has been exhausting and unacceptable. Customers deserve transparency, fairness, and efficient handling of legitimate warranty claims. Unfortunately, this was not our experience.
0
Replies (0)