SM
Sonnyboy M
Active since Jun 2015
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2 reviews1 month ago
Repeated repairs with no resolution SMH Multi Franchise
I am currently experiencing ongoing issues with a 2023 Alfa Romeo Tonale that has been handled by SMH Multi Franchise. The vehicle has been returned to the dealership on multiple occasions (5+ times) for serious faults, including: ● Vehicle not starting and requiring towing ● Battery replacement ● Major engine repairs (timing chain and related components) ● Repeated warning messages and MORE Despite these repairs, the issues have continued. Most recently, shortly after collecting the vehicle, it developed another fault (air conditioning failure) and is currently back at the dealership again. What is most concerning is the lack of ownership and clear resolution. Communication has been limited, and I have been advised that certain individuals are “not responsible for this department,” leaving me without a clear point of accountability. The only consistent solution offered has been repeated repairs or a courtesy vehicle, which does not address the underlying reliability concerns. At this stage, I am seeking a clear, permanent resolution, not continued temporary fixes.
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1 month ago
Not taking responsibility or even helping
I purchased a 2023 Alfa Romeo Tonale in March 2025. Within less than 3 months, the vehicle began experiencing serious reliability issues, including “Check Engine” warnings and “DNA Mode Unavailable.” Since then, the vehicle has had multiple faults, including: ● Vehicle failing to start and requiring towing ● Battery failure and replacement ● Major engine repairs including timing chain and related components ● Repeated warning lights and system faults The vehicle has been returned to the dealership more than four times. Most recently, shortly after collection, the vehicle developed another fault (air conditioning failure) and is currently back at the dealership. Despite multiple repair attempts, the issues continue and I have lost confidence in the reliability of the vehicle. The dealership has only offered continued repairs and courtesy vehicles, which does not address the underlying issue. The matter has also been escalated to Motor Industry Ombudsman of South Africa, and I am currently awaiting further engagement. Additionally, communication from both the dealership and Stellantis Head Office has been limited, with no clear way forward or permanent resolution provided. I'm paying for a car that spends more time at the deal. I am hoping this matter can now be addressed at the appropriate level and resolved fairly.
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