SMH Group Brynston
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
SMH Group Brynston
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|3 Reviews
Jul '25 - Jun '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sonnyboy M
1 reviews | Active since Jan 2020
4 May 2026, 06:53
Repeated repairs with no resolution SMH Multi Franchise
I am currently experiencing ongoing issues with a 2023 Alfa Romeo Tonale that has been handled by SMH Multi Franchise. The vehicle has been returned to the dealership on multiple occasions (5+ times) for serious faults, including: ● Vehicle not starting and requiring towing ● Battery replacement ● Major engine repairs (timing chain and related components) ● Repeated warning messages and MORE Despite these repairs, the issues have continued. Most recently, shortly after collecting the vehicle, it developed another fault (air conditioning failure) and is currently back at the dealership again. What is most concerning is the lack of ownership and clear resolution. Communication has been limited, and I have been advised that certain individuals are “not responsible for this department,” leaving me without a clear point of accountability. The only consistent solution offered has been repeated repairs or a courtesy vehicle, which does not address the underlying reliability concerns. At this stage, I am seeking a clear, permanent resolution, not continued temporary fixes.
Helpful (0)
|Replies (0)SM
Sonnyboy M
1 reviews | Active since Jan 2020
4 May 2026, 06:53
Repeated repairs with no resolution SMH Multi Franchise
I am currently experiencing ongoing issues with a 2023 Alfa Romeo Tonale that has been handled by SMH Multi Franchise. The vehicle has been returned to the dealership on multiple occasions (5+ times) for serious faults, including: ● Vehicle not starting and requiring towing ● Battery replacement ● Major engine repairs (timing chain and related components) ● Repeated warning messages and MORE Despite these repairs, the issues have continued. Most recently, shortly after collecting the vehicle, it developed another fault (air conditioning failure) and is currently back at the dealership again. What is most concerning is the lack of ownership and clear resolution. Communication has been limited, and I have been advised that certain individuals are “not responsible for this department,” leaving me without a clear point of accountability. The only consistent solution offered has been repeated repairs or a courtesy vehicle, which does not address the underlying reliability concerns. At this stage, I am seeking a clear, permanent resolution, not continued temporary fixes.
0
Replies (0)AW
Angelique W
1 reviews | Active since Jan 2020
20 Mar 2026, 14:27
Seriously dissatisfied
To say that I am dissatisfied is an understatement. I bought my car brand new out of the box. Since then I've had non stop issues with it. My serice in January they could not reset the service light and I was ensured that technical department will be able to sort out this problem. We are nearing April and nothing is done. If I knew this is the service /car that I will get then I would have taken my business elsewhere. The sales agents are quick to make the sale but the after sale support is really disappointing. I've sat with these issues from the start of purchase of this car and its multiple issues, why can nothing be fixed? Why, a car with 20 000kms on the clock, should give me such a headache? I didn't buy a brand new car to have this level of frustration.
Helpful (0)
|Replies (0)AW
Angelique W
1 reviews | Active since Jan 2020
20 Mar 2026, 14:27
Seriously dissatisfied
To say that I am dissatisfied is an understatement. I bought my car brand new out of the box. Since then I've had non stop issues with it. My serice in January they could not reset the service light and I was ensured that technical department will be able to sort out this problem. We are nearing April and nothing is done. If I knew this is the service /car that I will get then I would have taken my business elsewhere. The sales agents are quick to make the sale but the after sale support is really disappointing. I've sat with these issues from the start of purchase of this car and its multiple issues, why can nothing be fixed? Why, a car with 20 000kms on the clock, should give me such a headache? I didn't buy a brand new car to have this level of frustration.
0
Replies (0)CP
Celine P
1 reviews | Active since Jan 2020
18 Feb 2026, 08:42
Extremely Disappointing Warranty Experience
We are extremely disappointed with the way our vehicle warranty claim was handled by Stellantis South Africa and SMH Multi-Franchise. On 3 February, we attended a meeting at Stellantis Head Office regarding our claim. At that meeting, we provided our fully stamped service book reflecting that all required services were completed, including the dates and mileage. Thereafter, we were repeatedly asked to provide additional documentation — including historical invoices (some from companies that have since closed down) and even confirmation of the type of oil used during services. We went to considerable time and effort to obtain this information, despite the inconvenience. After complying with every request, the claim was ultimately declined based on information that had already been available to Stellantis, the dealership, and the warranty team 11 business days earlier. The entire process felt unnecessarily drawn out and frustrating. We were sent from pillar to post, repeatedly asked for information, only for the claim to be declined on grounds that were already known. This experience has been exhausting and unacceptable. Customers deserve transparency, fairness, and efficient handling of legitimate warranty claims. Unfortunately, this was not our experience.
Helpful (0)
|Replies (0)CP
Celine P
1 reviews | Active since Jan 2020
18 Feb 2026, 08:42
Extremely Disappointing Warranty Experience
We are extremely disappointed with the way our vehicle warranty claim was handled by Stellantis South Africa and SMH Multi-Franchise. On 3 February, we attended a meeting at Stellantis Head Office regarding our claim. At that meeting, we provided our fully stamped service book reflecting that all required services were completed, including the dates and mileage. Thereafter, we were repeatedly asked to provide additional documentation — including historical invoices (some from companies that have since closed down) and even confirmation of the type of oil used during services. We went to considerable time and effort to obtain this information, despite the inconvenience. After complying with every request, the claim was ultimately declined based on information that had already been available to Stellantis, the dealership, and the warranty team 11 business days earlier. The entire process felt unnecessarily drawn out and frustrating. We were sent from pillar to post, repeatedly asked for information, only for the claim to be declined on grounds that were already known. This experience has been exhausting and unacceptable. Customers deserve transparency, fairness, and efficient handling of legitimate warranty claims. Unfortunately, this was not our experience.
0
Replies (0)KM
Keboneng M
1 reviews | Active since Jan 2020
28 Nov 2024, 05:08
Poor customer service
I bought a brand new Peugeot bakkie only to find that it has many faults. The dealership doesn’t want to replace it with a new one. I have returned it 4 times
Helpful (0)
|Replies (0)KM
Keboneng M
1 reviews | Active since Jan 2020
28 Nov 2024, 05:08
Poor customer service
I bought a brand new Peugeot bakkie only to find that it has many faults. The dealership doesn’t want to replace it with a new one. I have returned it 4 times
0
Replies (0)LM
Lukhanyo M
1 reviews | Active since Jan 2020
8 Oct 2024, 08:54
SMH Group Franchise is the Worst
Worse place to deal with especially the Sandton branch. My service personnel was Veteran, managed by Sarl (might have th spelling wrong) who is managed by Dean. All these 3 guys are the worst with service and handling customers. I brought in a driving Peugeot 3008 6 weeks ago only for a petrol smell coming from the aircon vent, black soot coming out of the exhaust and my car using a lot of oil. My car has never been towed or overheated not even once. I saw a report claiming my car to have smoke, I tried to rectify this with Sesethu who said that a black soot is caused by smoke (stupid if you ask me). Brought in the car for the repair and tried to rectify this with Chantelle who I saw with my own 2 eyes scratching this part out but yet when I received a report to submit to my insurance boom, the smoke issue is mentioned again. I declined certain things because they were based on my car overheating even though it has never. Exactly on the day I came to collect my car, few minutes from SMH Group Sandton I saw smoke coming from the engine bay with a hissing sound. Spoke to Dean about it (screenshots below). Not even a week later I had to tow my car to them, Dean tried to pin this on me saying it's because I declined water pump and timing chain but yet Wayne came back and told me it was a sensor that was clogged and they cleaned it and I should be good. 4 days later my car overheats for the 1st time in its existence and I had to tow it to them, I get there and Dean is again trying to pin this on the things I declined but now after they do a diagnostic it shows a Temp Sensor as misreading and valve pipe hissing, I was quoted for both but I reminded them that the hissing sound was caused by them as it happened right after I picked up the car on the 1st day. When my car was done, I was shocked to hear the car being driven inside the workshop having a loud noise. I was told by Wayne the car is fine they were just doing minor checks before they hand it over. I drive the car to the parking to take my stuff from the loan car, the semterring wheel is extremely stiff and I report this to Sydney. I leave as I was rushing for work. I realized the car feels very heavy and is slower than usual. I speak to Wayne about this the following morning ( screen shot below) , I get there and wondering a test drive Wayne is acting like the car is driving perfectly fine though he is driving 107 KM/PH and the car feels like it is on 60 Km/ph. We get back to the building Dean has the nerve to pin this again on the things I have declined though the precocious day was assured about not coming back. Now I am here being quoted for what now he refers to as "million things wrong with that car" The worse place
Helpful (0)
|Replies (0)LM
Lukhanyo M
1 reviews | Active since Jan 2020
8 Oct 2024, 08:54
SMH Group Franchise is the Worst
Worse place to deal with especially the Sandton branch. My service personnel was Veteran, managed by Sarl (might have th spelling wrong) who is managed by Dean. All these 3 guys are the worst with service and handling customers. I brought in a driving Peugeot 3008 6 weeks ago only for a petrol smell coming from the aircon vent, black soot coming out of the exhaust and my car using a lot of oil. My car has never been towed or overheated not even once. I saw a report claiming my car to have smoke, I tried to rectify this with Sesethu who said that a black soot is caused by smoke (stupid if you ask me). Brought in the car for the repair and tried to rectify this with Chantelle who I saw with my own 2 eyes scratching this part out but yet when I received a report to submit to my insurance boom, the smoke issue is mentioned again. I declined certain things because they were based on my car overheating even though it has never. Exactly on the day I came to collect my car, few minutes from SMH Group Sandton I saw smoke coming from the engine bay with a hissing sound. Spoke to Dean about it (screenshots below). Not even a week later I had to tow my car to them, Dean tried to pin this on me saying it's because I declined water pump and timing chain but yet Wayne came back and told me it was a sensor that was clogged and they cleaned it and I should be good. 4 days later my car overheats for the 1st time in its existence and I had to tow it to them, I get there and Dean is again trying to pin this on the things I declined but now after they do a diagnostic it shows a Temp Sensor as misreading and valve pipe hissing, I was quoted for both but I reminded them that the hissing sound was caused by them as it happened right after I picked up the car on the 1st day. When my car was done, I was shocked to hear the car being driven inside the workshop having a loud noise. I was told by Wayne the car is fine they were just doing minor checks before they hand it over. I drive the car to the parking to take my stuff from the loan car, the semterring wheel is extremely stiff and I report this to Sydney. I leave as I was rushing for work. I realized the car feels very heavy and is slower than usual. I speak to Wayne about this the following morning ( screen shot below) , I get there and wondering a test drive Wayne is acting like the car is driving perfectly fine though he is driving 107 KM/PH and the car feels like it is on 60 Km/ph. We get back to the building Dean has the nerve to pin this again on the things I have declined though the precocious day was assured about not coming back. Now I am here being quoted for what now he refers to as "million things wrong with that car" The worse place
0
Replies (0)