Repeated repairs with no resolution SMH Multi Franchise

I am currently experiencing ongoing issues with a 2023 Alfa Romeo Tonale that has been handled by SMH Multi Franchise. The vehicle has been returned to the dealership on multiple occasions (5+ times) for serious faults, including: ● Vehicle not starting and requiring towing ● Battery replacement ● Major engine repairs (timing chain and related components) ● Repeated warning messages and MORE Despite these repairs, the issues have continued. Most recently, shortly after collecting the vehicle, it developed another fault (air conditioning failure) and is currently back at the dealership again. What is most concerning is the lack of ownership and clear resolution. Communication has been limited, and I have been advised that certain individuals are “not responsible for this department,” leaving me without a clear point of accountability. The only consistent solution offered has been repeated repairs or a courtesy vehicle, which does not address the underlying reliability concerns.

At this stage, I am seeking a clear, permanent resolution, not continued temporary fixes.