Sirair
Unclaimed Business
|3.5|8 Reviews (last 12 months)|This business does not respond to reviews
Sirair
Unclaimed Business
|3.5
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
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Review Distribution
3.5|8 Reviews
Jul '25 - Jun '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 16:32
Very Satisfied
Purchased 3 Alpha units. 1x 24 000BTU with condensation pump and 2x 18 000BTU units. I purchased the units directly from them and had a panel approved installer do the installation end of January towards middle February. I am very happy and satisfied. The condensation pump on the 24 000BTU unit (which is a special additional required for non-back-to-back installations) started having a problem after a while however, they replaced the unit. So far, I am very satisfied and happy with the product, customer service and after sales service. Definitely deserve 5 stars.
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Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 16:32
Very Satisfied
Purchased 3 Alpha units. 1x 24 000BTU with condensation pump and 2x 18 000BTU units. I purchased the units directly from them and had a panel approved installer do the installation end of January towards middle February. I am very happy and satisfied. The condensation pump on the 24 000BTU unit (which is a special additional required for non-back-to-back installations) started having a problem after a while however, they replaced the unit. So far, I am very satisfied and happy with the product, customer service and after sales service. Definitely deserve 5 stars.
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Anonymous
1 reviews | Active since Jan 2020
14 Apr 2026, 19:03
Warning! Do not buy from sir air!
Do not purchase sir air - air conditioning units. I had 2 brand new omega units installed more than 8 weeks ago. Since installation these units have been faulty. I immediately contacted sir air which took a good 4 weeks to finally send a technician to look at the units. After fault finding the technician checked the sensors which were found not to be the problem. I was told that this would have to be escalated and further looked into. Now plus 8 weeks later absolutely no resolve, my messages and calls are going unanswered and there is zero accountability, ambition or care to resolve these faulty units. This is clearly a manufactures fault and this falls under warranty however sir air are not meeting their obligations or standing my their product. Very quick to take your money but zero after service what is scary is they are so unwilling to assist after sales!!! These units should be removed and replaced and fault finding done in their own time, since they are brand new units. The costumer should not sit with aircon units that don't work. If I had bought Samsung or LG I would be sitting with working units. Take this as a warning, do not risk buying from these fly by night **** artists.
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Anonymous
1 reviews | Active since Jan 2020
14 Apr 2026, 19:03
Warning! Do not buy from sir air!
Do not purchase sir air - air conditioning units. I had 2 brand new omega units installed more than 8 weeks ago. Since installation these units have been faulty. I immediately contacted sir air which took a good 4 weeks to finally send a technician to look at the units. After fault finding the technician checked the sensors which were found not to be the problem. I was told that this would have to be escalated and further looked into. Now plus 8 weeks later absolutely no resolve, my messages and calls are going unanswered and there is zero accountability, ambition or care to resolve these faulty units. This is clearly a manufactures fault and this falls under warranty however sir air are not meeting their obligations or standing my their product. Very quick to take your money but zero after service what is scary is they are so unwilling to assist after sales!!! These units should be removed and replaced and fault finding done in their own time, since they are brand new units. The costumer should not sit with aircon units that don't work. If I had bought Samsung or LG I would be sitting with working units. Take this as a warning, do not risk buying from these fly by night **** artists.
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Anonymous
1 reviews | Active since Jan 2020
6 Nov 2025, 14:15
Happy and Repurchasing
Got the Sirair Sigma unit and honestly, I’m really happy with it. It cools fast and works better than I expected. It’s also pretty quiet, which I like. Looks nice too, not bulky like some others I’ve had. Haven’t had any issues so far, and it doesn’t seem to use a lot of power.
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Anonymous
1 reviews | Active since Jan 2020
6 Nov 2025, 14:15
Happy and Repurchasing
Got the Sirair Sigma unit and honestly, I’m really happy with it. It cools fast and works better than I expected. It’s also pretty quiet, which I like. Looks nice too, not bulky like some others I’ve had. Haven’t had any issues so far, and it doesn’t seem to use a lot of power.
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Anonymous
1 reviews | Active since Jan 2020
6 Nov 2025, 13:55
Great, incredible and amazing!
I had a great experience dealing with Sirair’s sales department. From the very first enquiry, the team was professional, knowledgeable, and incredibly helpful. They took the time to understand my needs, recommended the right product, and provided clear, honest information throughout the process. Communication was excellent, every question I had was answered quickly and thoroughly. The follow-up after my purchase showed genuine care and commitment to customer satisfaction, which really stood out. It’s rare to find a company that offers such attentive and reliable service. I’m very happy with my experience and would highly recommend Sirair to anyone looking for quality products backed by outstanding sales support. The product works exceptionally well! Not very loud and definitely the go to purchase for my next ac!
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Anonymous
1 reviews | Active since Jan 2020
6 Nov 2025, 13:55
Great, incredible and amazing!
I had a great experience dealing with Sirair’s sales department. From the very first enquiry, the team was professional, knowledgeable, and incredibly helpful. They took the time to understand my needs, recommended the right product, and provided clear, honest information throughout the process. Communication was excellent, every question I had was answered quickly and thoroughly. The follow-up after my purchase showed genuine care and commitment to customer satisfaction, which really stood out. It’s rare to find a company that offers such attentive and reliable service. I’m very happy with my experience and would highly recommend Sirair to anyone looking for quality products backed by outstanding sales support. The product works exceptionally well! Not very loud and definitely the go to purchase for my next ac!
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Anonymous
1 reviews | Active since Jan 2020
6 Nov 2025, 13:48
Great Service and Exceptional Product! Thank you!
I recently purchased and installed a Sirair Alpha, and I’m extremely happy with the results. The process was smooth and professional. The team was friendly, and clearly knowledgeable about their products. The unit itself performs exceptionally well. It is quiet, energy-efficient, and keeps the temperature perfectly balanced. The built-in Wi-Fi control is a fantastic bonus that makes it easy to monitor and adjust settings remotely. What really stood out for me was the after-sales service. Sirair followed up to ensure everything was working perfectly and answered all my questions without delay. It’s rare to find a company that combines great products with genuinely caring customer support. I would highly recommend Sirair to anyone looking for reliable, high-quality heating and cooling solutions. Definitely a five-star experience!
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Anonymous
1 reviews | Active since Jan 2020
6 Nov 2025, 13:48
Great Service and Exceptional Product! Thank you!
I recently purchased and installed a Sirair Alpha, and I’m extremely happy with the results. The process was smooth and professional. The team was friendly, and clearly knowledgeable about their products. The unit itself performs exceptionally well. It is quiet, energy-efficient, and keeps the temperature perfectly balanced. The built-in Wi-Fi control is a fantastic bonus that makes it easy to monitor and adjust settings remotely. What really stood out for me was the after-sales service. Sirair followed up to ensure everything was working perfectly and answered all my questions without delay. It’s rare to find a company that combines great products with genuinely caring customer support. I would highly recommend Sirair to anyone looking for reliable, high-quality heating and cooling solutions. Definitely a five-star experience!
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Anonymous
1 reviews | Active since Jan 2020
28 Oct 2025, 14:17
Quality products & Great Company!
Top notch products and superb company to deal with. Have been using Sirair for most of our projects over the last 9years. The team is always willing to assist and their back up service is great! Would highly recommend them as they have been around for 22years unlike a lot of these other pop up HVAC companies.
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Anonymous
1 reviews | Active since Jan 2020
28 Oct 2025, 14:17
Quality products & Great Company!
Top notch products and superb company to deal with. Have been using Sirair for most of our projects over the last 9years. The team is always willing to assist and their back up service is great! Would highly recommend them as they have been around for 22years unlike a lot of these other pop up HVAC companies.
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Anonymous
1 reviews | Active since Jan 2020
17 Jul 2025, 10:20
hocking Service – Proceed with Caution!
⚠️ Shocking Service – Proceed with Caution! I purchased a 13.2kW heat pump from Sir Air, which was oversized by 5kW for my pool. Despite their confident sales pitch, after 48 hours of continuous operation, my pool temperature has only increased by 2 degrees. Now, instead of taking responsibility, they’re blaming my pipe setup—even though I had solar heating working flawlessly for over 10 years on the exact same system! Clearly, they don’t understand pool heating dynamics, and their support in South Africa is non-existent. No real help, no accountability, just excuses. South African buyers: beware. You're likely to be left in the cold—literally.
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Anonymous
1 reviews | Active since Jan 2020
17 Jul 2025, 10:20
hocking Service – Proceed with Caution!
⚠️ Shocking Service – Proceed with Caution! I purchased a 13.2kW heat pump from Sir Air, which was oversized by 5kW for my pool. Despite their confident sales pitch, after 48 hours of continuous operation, my pool temperature has only increased by 2 degrees. Now, instead of taking responsibility, they’re blaming my pipe setup—even though I had solar heating working flawlessly for over 10 years on the exact same system! Clearly, they don’t understand pool heating dynamics, and their support in South Africa is non-existent. No real help, no accountability, just excuses. South African buyers: beware. You're likely to be left in the cold—literally.
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