Shopping4Africa.com
Verified Business
|4.7|24 Reviews (last 12 months)|Responds in 6h 33m
Shopping4Africa.com
Verified Business
|4.7
24 Reviews (last 12 months)
Responds in 6h 33m
AI Review Summary
Based on recent customer reviews, Shopping4Africa.com is consistently praised for responsive customer service, competitive pricing, and a wide product range spanning home appliances, electronics, and hard to find items. Customers repeatedly highlight fast and prompt delivery, professional staff interactions, and proactive follow up communication via WhatsApp and phone. A recurring theme is the smooth ordering process and goods arriving in perfect condition. Some shoppers mention occasional delivery delays and a courier code mix up, but these instances are outweighed by strongly positive sentiment around reliability and trustworthy service.
Performance(last 12 months):
Trustindex Rating
7.9Ranked In Retail
#12Reply Time
6h 33mNPS Score
90Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 18h 31m
TrustIndex
7.9
Ranking
#12
in Retail
Reply Time
6h 33m
NPS Score
90
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 18h 31m
Review Distribution
4.7|24 Reviews
Jul '25 - Jun '26
Recent reviews (24)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKG
Kourtney G
1 reviews | Active since Jan 2020
21 May 2026, 14:29
Unresponsive During Return Process
I ordered an item for Mother’s Day which, firstly, I had to follow up on, and secondly, sadly had to log a return for. I must admit that once I pushed for the delivery, their customer service was good. However, after requesting a return within the allowed timeframe, I eventually received a response asking for additional information for their suppliers. Since then, I have been unable to get hold of them despite sending multiple emails and trying to call. I would recommend buying products directly from the stores whose products they stock, as having them as an intermediary does not make for a good experience if any issues arise.
Helpful (0)
|Replies (0)KG
Kourtney G
1 reviews | Active since Jan 2020
21 May 2026, 14:29
Unresponsive During Return Process
I ordered an item for Mother’s Day which, firstly, I had to follow up on, and secondly, sadly had to log a return for. I must admit that once I pushed for the delivery, their customer service was good. However, after requesting a return within the allowed timeframe, I eventually received a response asking for additional information for their suppliers. Since then, I have been unable to get hold of them despite sending multiple emails and trying to call. I would recommend buying products directly from the stores whose products they stock, as having them as an intermediary does not make for a good experience if any issues arise.
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Replies (0)N
Nadine
1 reviews | Active since Jan 2020
15 May 2026, 08:34
Nadine I
Great service, got a friendly call a day after my order telling me the one product would be delayed but that the rest would be shipped that day. Order arrived quickly and a week later the other product. Will def use them again.
Helpful (0)
|Replies (0)N
Nadine
1 reviews | Active since Jan 2020
15 May 2026, 08:34
Nadine I
Great service, got a friendly call a day after my order telling me the one product would be delayed but that the rest would be shipped that day. Order arrived quickly and a week later the other product. Will def use them again.
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Hlakoshe S
1 reviews | Active since Jan 2020
6 May 2026, 08:39
Superb delivery
The turnaround delivery time was superb, the customer service was excellent, the goods were delivered in good condition. In essence I logged a query and it was resolved in 24 hrs. They even called after the delivery to check if I received my package.
Helpful (0)
|Replies (0)HS
Hlakoshe S
1 reviews | Active since Jan 2020
6 May 2026, 08:39
Superb delivery
The turnaround delivery time was superb, the customer service was excellent, the goods were delivered in good condition. In essence I logged a query and it was resolved in 24 hrs. They even called after the delivery to check if I received my package.
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Annelle G
1 reviews | Active since Jan 2020
24 Apr 2026, 07:02
Shopping4Africa.com Excellent communication, great service
They needed clarity on my purchase order, I was contacted via Whatsapp by a staff member who introduced herself, explained the problem, got my response and nowhere did they ask or give any personal information, which I really appreciated. I will gladly recommend Shopping4Africa.com to friends and family.
Helpful (0)
|Replies (0)AG
Annelle G
1 reviews | Active since Jan 2020
24 Apr 2026, 07:02
Shopping4Africa.com Excellent communication, great service
They needed clarity on my purchase order, I was contacted via Whatsapp by a staff member who introduced herself, explained the problem, got my response and nowhere did they ask or give any personal information, which I really appreciated. I will gladly recommend Shopping4Africa.com to friends and family.
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Yolande van der Merwe
1 reviews | Active since Jan 2020
18 Apr 2026, 16:29
I have bought variou...
I have bought various big home appliances from Shopping4Africa, freezer, stoves... They are always prompt, keep you in the loop and price are competitive. It is easy to do business with them. I would recommend them!
Helpful (0)
|Replies (0)YvdM
Yolande van der Merwe
1 reviews | Active since Jan 2020
18 Apr 2026, 16:29
I have bought variou...
I have bought various big home appliances from Shopping4Africa, freezer, stoves... They are always prompt, keep you in the loop and price are competitive. It is easy to do business with them. I would recommend them!
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Replies (0)