

Shopping4Africa.com
Based on recent customer reviews, Shopping4Africa.com is consistently praised for responsive customer service, competitive pricing, and a wide product range spanning home appliances, electronics, and hard to find items. Customers repeatedly highlight fast and prompt delivery, professional staff interactions, and proactive follow up communication via WhatsApp and phone. A recurring theme is the smooth ordering process and goods arriving in perfect condition. Some shoppers mention occasional delivery delays and a courier code mix up, but these instances are outweighed by strongly positive sentiment around reliability and trustworthy service.
Replied to 100% of negative reviews
Reply time on negative reviews: 18h 31m
TrustIndex
7.9
Ranking
#12
in Retail
Reply Time
6h 33m
NPS Score
90
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 18h 31m
Jul '25 - Jun '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I ordered an item for Mother’s Day which, firstly, I had to follow up on, and secondly, sadly had to log a return for. I must admit that once I pushed for the delivery, their customer service was good. However, after requesting a return within the allowed timeframe, I eventually received a response asking for additional information for their suppliers. Since then, I have been unable to get hold of them despite sending multiple emails and trying to call. I would recommend buying products directly from the stores whose products they stock, as having them as an intermediary does not make for a good experience if any issues arise.
1 reviews | Active since Jan 2020
I ordered an item for Mother’s Day which, firstly, I had to follow up on, and secondly, sadly had to log a return for. I must admit that once I pushed for the delivery, their customer service was good. However, after requesting a return within the allowed timeframe, I eventually received a response asking for additional information for their suppliers. Since then, I have been unable to get hold of them despite sending multiple emails and trying to call. I would recommend buying products directly from the stores whose products they stock, as having them as an intermediary does not make for a good experience if any issues arise.
1 reviews | Active since Jan 2020
Great service, got a friendly call a day after my order telling me the one product would be delayed but that the rest would be shipped that day. Order arrived quickly and a week later the other product. Will def use them again.
1 reviews | Active since Jan 2020
Great service, got a friendly call a day after my order telling me the one product would be delayed but that the rest would be shipped that day. Order arrived quickly and a week later the other product. Will def use them again.
1 reviews | Active since Jan 2020
The turnaround delivery time was superb, the customer service was excellent, the goods were delivered in good condition. In essence I logged a query and it was resolved in 24 hrs. They even called after the delivery to check if I received my package.
1 reviews | Active since Jan 2020
The turnaround delivery time was superb, the customer service was excellent, the goods were delivered in good condition. In essence I logged a query and it was resolved in 24 hrs. They even called after the delivery to check if I received my package.
1 reviews | Active since Jan 2020
They needed clarity on my purchase order, I was contacted via Whatsapp by a staff member who introduced herself, explained the problem, got my response and nowhere did they ask or give any personal information, which I really appreciated. I will gladly recommend Shopping4Africa.com to friends and family.
1 reviews | Active since Jan 2020
They needed clarity on my purchase order, I was contacted via Whatsapp by a staff member who introduced herself, explained the problem, got my response and nowhere did they ask or give any personal information, which I really appreciated. I will gladly recommend Shopping4Africa.com to friends and family.
1 reviews | Active since Jan 2020
I have bought various big home appliances from Shopping4Africa, freezer, stoves... They are always prompt, keep you in the loop and price are competitive. It is easy to do business with them. I would recommend them!
1 reviews | Active since Jan 2020
I have bought various big home appliances from Shopping4Africa, freezer, stoves... They are always prompt, keep you in the loop and price are competitive. It is easy to do business with them. I would recommend them!
Based on recent customer reviews, Shopping4Africa.com is consistently praised for responsive customer service, competitive pricing, and a wide product range spanning home appliances, electronics, and hard to find items. Customers repeatedly highlight fast and prompt delivery, professional staff interactions, and proactive follow up communication via WhatsApp and phone. A recurring theme is the smooth ordering process and goods arriving in perfect condition. Some shoppers mention occasional delivery delays and a courier code mix up, but these instances are outweighed by strongly positive sentiment around reliability and trustworthy service.
Shopping4Africa.com has a TrustIndex of 7.9 out of 10 on Hellopeter, based on 24 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 18 hours 31 min. Hellopeter has tracked Shopping4Africa.com across 22 total reviews. How is the TrustIndex calculated? →