SM
Sentinel Mining Industry Retirement Fund
Unclaimed Business
SM
Sentinel Mining Industry Retirement Fund
Unclaimed Business
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
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Review Distribution
1.7|6 Reviews
Jul '25 - Jun '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 00:48
Sentinel has failed me as a surviving spouse!
As a surviving spouse, Sentinel has failed me. If it was possible to give them a minus rating, i would My husband passed away in October 2025, and i did their claim a few days later No one comes back to me No feedback No call No email And your call centre keep one hanging for 20 minutes until the phone cuts off without even answering That's really pathetic client service for a company of your calibre Im juggling ***** since October to keep up financially without any other income I am dying over here. I dont know where to turn to Its 7 months later! And still nothing...
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Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 00:48
Sentinel has failed me as a surviving spouse!
As a surviving spouse, Sentinel has failed me. If it was possible to give them a minus rating, i would My husband passed away in October 2025, and i did their claim a few days later No one comes back to me No feedback No call No email And your call centre keep one hanging for 20 minutes until the phone cuts off without even answering That's really pathetic client service for a company of your calibre Im juggling ***** since October to keep up financially without any other income I am dying over here. I dont know where to turn to Its 7 months later! And still nothing...
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Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 09:02
Six‑Week Delay in Paying Court‑Ordered Divorce Pension — No Response from Sentinel
I am posting on behalf of my client to raise a formal public complaint about Sentinel’s failure to process a court‑ordered pension payment. A divorce order clearly allocated a portion of the pension to my client. The instruction was submitted to Sentinel and six weeks later there has been no payment, no substantive update, and no meaningful communication from your team. For context, the same instruction sent to Allan Gray was processed and paid within two weeks, demonstrating that timely compliance with a court order is achievable. Sentinel’s silence and inaction are causing real financial prejudice to my client and are unacceptable for any pension administrator. My client is being denied funds she is legally entitled to. The lack of communication suggests serious administrative failures. If this is how Sentinel handles a divorce order, members and their families should be alarmed about how retirement, disability, or death claims would be managed.
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Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 09:02
Six‑Week Delay in Paying Court‑Ordered Divorce Pension — No Response from Sentinel
I am posting on behalf of my client to raise a formal public complaint about Sentinel’s failure to process a court‑ordered pension payment. A divorce order clearly allocated a portion of the pension to my client. The instruction was submitted to Sentinel and six weeks later there has been no payment, no substantive update, and no meaningful communication from your team. For context, the same instruction sent to Allan Gray was processed and paid within two weeks, demonstrating that timely compliance with a court order is achievable. Sentinel’s silence and inaction are causing real financial prejudice to my client and are unacceptable for any pension administrator. My client is being denied funds she is legally entitled to. The lack of communication suggests serious administrative failures. If this is how Sentinel handles a divorce order, members and their families should be alarmed about how retirement, disability, or death claims would be managed.
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Anonymous
1 reviews | Active since Jan 2020
12 Mar 2026, 11:42
They're the worst company despite having people's retirement money
They're the worst company despite having people's retirement money. My dad retired in Oct dure to cancer. Medical aid stopped because he's now not working. Sentinel keeps giving different dates for release of funds. My dad needs treatment and has no source of funds current and yet he has millions held by Sentinel
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Anonymous
1 reviews | Active since Jan 2020
12 Mar 2026, 11:42
They're the worst company despite having people's retirement money
They're the worst company despite having people's retirement money. My dad retired in Oct dure to cancer. Medical aid stopped because he's now not working. Sentinel keeps giving different dates for release of funds. My dad needs treatment and has no source of funds current and yet he has millions held by Sentinel
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Anonymous
1 reviews | Active since Jan 2020
11 Dec 2025, 10:28
YOU WILL NOT BELIEVE THIS!!!
This company got one star from me, because I couldn't give them nothing. I don't have words to describe this company. So I am just going to tell you the story, starting with comprehensive background information. X's late father (hereafter referred to as he/him/his) worked for a mining company, whose pension and related affairs are handled by this company, before he retired. A while after his wife passed away, he married Y. After about 6-7 years of marriage to Y, he asked X come and take him off the farm where he they stayed with Y's children and grandchildren. In about the last 2 years of staying on the farm, Y started revealing her true colours and her real intentions of the marriage started to come out. Firstly, she pushed him and he fell and broke his hip. She also kept him in a trans, by giving him all sorts of medicine, to (by the looks of it) keep him sort of in a trance, so he didn't know what he was doing. While in such a state, she got access to his banking details. She (and/or her children) took out a high 5-figure loan in his name, for reasons unknown - he didn't get any benefit from this loan. She (and/or her children and grandchildren) took out cell phone contracts on his name and upgraded them regularly, leaving him with an old phone with a cracked screen. She was also making plans to giving him rat poison, to speed up him dying, because it wasn't happening soon enough, so she could get his pension, as well as the benefits, of what seems to be a life insurance policy (from here on called the "policy") he had. X has proof of these (what you might call) "allegations". Eventually things got so bad, that he asked X to come and take him off the farm. When X went to fetch him from the farm, she got a nurse to take care of him privately. Shortly afterwards, Y submitted divorce papers, but she soon decided to withdraw them, because she she knew that she would not get anything, if she would divorce him. After about 8 months the nurse started complaining about back aches and she couldn't take care of him anymore. She was over 70 already. After collaboration and discussions between X, her brother and her sisters, they decided that it would be best, to take him to a frail care centre. Since X was staying the closest to him, she took it on her to make the necessary arrangements. The frail care centre she decided on to take him to, wanted a doctor's note stating his health condition, before he could be admitted. Therefore X then took him to see a doctor for an examination. The doctor's findings did not mention any health problems like Alzheimer's disease, simply because he didn't suffer from it. The doctor actually said that he was very healthy for his age. On the other hand, Y claimed that he had Alzheimer's disease - therefore (I guess) all the medicines she gave him. While still on the farm, Y brainwashed him with bad perceptions of what he was going experience, while being at a frail care centre - rotten food, physical abuse, uncomfortable beds, etc, etc, etc. Because of that, he didn't want to go into frail care, but after being admitted, his physical condition actually improved. He was gaining weight and te did not need to take any medicines, except for a headache pill once in a while. After about a year in frail care and because he still didn't want to be there, he decided to basically stop eating anything, except for yogurt and porridge. This caused his health to deteriorate. He would have divorced Y, but at that stage, he was not healthy enough, to go and attend the court proceedings. While being in the frail care centre and still being alive, he wanted to change the beneficiaries of the policy he had with this retirement fund. This required forms to be populated, which was done in the presence of an commissioner of oath. After completion, the forms were submitted to the this company and it was accepted. Several months later, he passed away. Now for the issue I have with this company. Now that he passed away, this company does not want to honour the changes he made, to the beneficiaries on the policy. Instead, they want to pay out the funds to Y, from whom he was separated for more than 2 years, because they seem to have some kind of policy rule, that states something like the deceased's spouse must receive the funds from the policy, immaterial of who the beneficiaries are, that he nominated before his death. This means that this company wants to pay out the money, to 1) the person who de*****ed him out of thousands of rands (the loan and cell phone contracts); 2)the person who caused him physical harm (broken hip); 3) the person, who was planning to kill him. Yes, this company wants to compensate this person, after everything she did with and wanted to do to him. Worse of all is, that this company knows all about everything stated above and they STILL want to continue with the pay-out to Y. This makes me want to vomit in disgust!!! I am not saying that only the nominated beneficiaries should receive the pay-out, but sure as hell, Y doesn't deserve a single cent from it.
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Anonymous
1 reviews | Active since Jan 2020
11 Dec 2025, 10:28
YOU WILL NOT BELIEVE THIS!!!
This company got one star from me, because I couldn't give them nothing. I don't have words to describe this company. So I am just going to tell you the story, starting with comprehensive background information. X's late father (hereafter referred to as he/him/his) worked for a mining company, whose pension and related affairs are handled by this company, before he retired. A while after his wife passed away, he married Y. After about 6-7 years of marriage to Y, he asked X come and take him off the farm where he they stayed with Y's children and grandchildren. In about the last 2 years of staying on the farm, Y started revealing her true colours and her real intentions of the marriage started to come out. Firstly, she pushed him and he fell and broke his hip. She also kept him in a trans, by giving him all sorts of medicine, to (by the looks of it) keep him sort of in a trance, so he didn't know what he was doing. While in such a state, she got access to his banking details. She (and/or her children) took out a high 5-figure loan in his name, for reasons unknown - he didn't get any benefit from this loan. She (and/or her children and grandchildren) took out cell phone contracts on his name and upgraded them regularly, leaving him with an old phone with a cracked screen. She was also making plans to giving him rat poison, to speed up him dying, because it wasn't happening soon enough, so she could get his pension, as well as the benefits, of what seems to be a life insurance policy (from here on called the "policy") he had. X has proof of these (what you might call) "allegations". Eventually things got so bad, that he asked X to come and take him off the farm. When X went to fetch him from the farm, she got a nurse to take care of him privately. Shortly afterwards, Y submitted divorce papers, but she soon decided to withdraw them, because she she knew that she would not get anything, if she would divorce him. After about 8 months the nurse started complaining about back aches and she couldn't take care of him anymore. She was over 70 already. After collaboration and discussions between X, her brother and her sisters, they decided that it would be best, to take him to a frail care centre. Since X was staying the closest to him, she took it on her to make the necessary arrangements. The frail care centre she decided on to take him to, wanted a doctor's note stating his health condition, before he could be admitted. Therefore X then took him to see a doctor for an examination. The doctor's findings did not mention any health problems like Alzheimer's disease, simply because he didn't suffer from it. The doctor actually said that he was very healthy for his age. On the other hand, Y claimed that he had Alzheimer's disease - therefore (I guess) all the medicines she gave him. While still on the farm, Y brainwashed him with bad perceptions of what he was going experience, while being at a frail care centre - rotten food, physical abuse, uncomfortable beds, etc, etc, etc. Because of that, he didn't want to go into frail care, but after being admitted, his physical condition actually improved. He was gaining weight and te did not need to take any medicines, except for a headache pill once in a while. After about a year in frail care and because he still didn't want to be there, he decided to basically stop eating anything, except for yogurt and porridge. This caused his health to deteriorate. He would have divorced Y, but at that stage, he was not healthy enough, to go and attend the court proceedings. While being in the frail care centre and still being alive, he wanted to change the beneficiaries of the policy he had with this retirement fund. This required forms to be populated, which was done in the presence of an commissioner of oath. After completion, the forms were submitted to the this company and it was accepted. Several months later, he passed away. Now for the issue I have with this company. Now that he passed away, this company does not want to honour the changes he made, to the beneficiaries on the policy. Instead, they want to pay out the funds to Y, from whom he was separated for more than 2 years, because they seem to have some kind of policy rule, that states something like the deceased's spouse must receive the funds from the policy, immaterial of who the beneficiaries are, that he nominated before his death. This means that this company wants to pay out the money, to 1) the person who de*****ed him out of thousands of rands (the loan and cell phone contracts); 2)the person who caused him physical harm (broken hip); 3) the person, who was planning to kill him. Yes, this company wants to compensate this person, after everything she did with and wanted to do to him. Worse of all is, that this company knows all about everything stated above and they STILL want to continue with the pay-out to Y. This makes me want to vomit in disgust!!! I am not saying that only the nominated beneficiaries should receive the pay-out, but sure as hell, Y doesn't deserve a single cent from it.
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Anonymous
1 reviews | Active since Jan 2020
8 Jul 2025, 14:05
Do we need to be concern regarding fund pay outs,not even a court order replies
4months ago divorce court order stated that a portion of husband's funds must be paid to me within 30days.Up to date no payment was received,even went to the Klerksdorp office,but needles to say not even the lady from their office gets an answer ,why payment is not been made.I'm in a extremly bad situation,and faceing eviction,within days...Need assistance asap.Sandra de Jongh 083 383 1046
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Anonymous
1 reviews | Active since Jan 2020
8 Jul 2025, 14:05
Do we need to be concern regarding fund pay outs,not even a court order replies
4months ago divorce court order stated that a portion of husband's funds must be paid to me within 30days.Up to date no payment was received,even went to the Klerksdorp office,but needles to say not even the lady from their office gets an answer ,why payment is not been made.I'm in a extremly bad situation,and faceing eviction,within days...Need assistance asap.Sandra de Jongh 083 383 1046
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Anonymous
1 reviews | Active since Jan 2020
2 Apr 2025, 11:46
Verry poor personal service!!!!!!!
Does not even deserve 1 star. Been trying to get hold of them for 3 weeks now. If you go to a branch,the people says you must work through the call center. If you do call the call center, you stay on the line more than 30 minutes, with no answer... VERRY bad service.
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Anonymous
1 reviews | Active since Jan 2020
2 Apr 2025, 11:46
Verry poor personal service!!!!!!!
Does not even deserve 1 star. Been trying to get hold of them for 3 weeks now. If you go to a branch,the people says you must work through the call center. If you do call the call center, you stay on the line more than 30 minutes, with no answer... VERRY bad service.
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