Six‑Week Delay in Paying Court‑Ordered Divorce Pension — No Response from Sentinel

I am posting on behalf of my client to raise a formal public complaint about Sentinel’s failure to process a court‑ordered pension payment. A divorce order clearly allocated a portion of the pension to my client. The instruction was submitted to Sentinel and six weeks later there has been no payment, no substantive update, and no meaningful communication from your team.

For context, the same instruction sent to Allan Gray was processed and paid within two weeks, demonstrating that timely compliance with a court order is achievable. Sentinel’s silence and inaction are causing real financial prejudice to my client and are unacceptable for any pension administrator.

My client is being denied funds she is legally entitled to.

The lack of communication suggests serious administrative failures.

If this is how Sentinel handles a divorce order, members and their families should be alarmed about how retirement, disability, or death claims would be managed.