SR
Saya Recoveries
Verified Business
SR
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Saya Recoveries faces severe customer experience challenges across nearly every service dimension. Customers consistently describe difficulty obtaining paid-up letters after settlement, unresponsive agents, rude consultants, and disputes over amounts owed. Issues with credit bureau updates, unauthorised deductions, and harassment over alleged debts dominate feedback. A single positive mention of supervisor Jade stands out against an overwhelmingly negative pattern of service failures.
TrustIndex
2
Ranking
#40
in Debt Management
NPS Score
-100
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Saya Recoveries faces severe customer experience challenges across nearly every service dimension. Customers consistently describe difficulty obtaining paid-up letters after settlement, unresponsive agents, rude consultants, and disputes over amounts owed. Issues with credit bureau updates, unauthorised deductions, and harassment over alleged debts dominate feedback. A single positive mention of supervisor Jade stands out against an overwhelmingly negative pattern of service failures.
The most common complaint about Saya Recoveries, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Payments & Financial Accuracy. Billing, Payments & Financial Accuracy (0.6) is heavily criticised. Customers report unauthorised full-salary deductions, double debits, charges for accounts already settled elsewhere, demands exceeding actual balances, and refusal or extreme delay in issuing paid-up letters and clearance certificates after payment.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I had a very poor experience with Saya Recoveries. After making payment to MTN through Saya Recoveries, the payment was not updated on my MTN account for several days. Despite following up multiple times, there was no clear communication or resolution. This delay caused unnecessary stress. A payment service should be reliable and transparent, and in this case, it failed on both fronts. I expected timely processing and proper updates, but neither was delivered. I do not recommend using Saya Recoveries for MTN payments until they improve their system and customer support. Team leader Mondli who explicitly avoided taking my call and his collection agent Tebogo
1 reviews | Active since Jan 2020
I had a very poor experience with Saya Recoveries. After making payment to MTN through Saya Recoveries, the payment was not updated on my MTN account for several days. Despite following up multiple times, there was no clear communication or resolution. This delay caused unnecessary stress. A payment service should be reliable and transparent, and in this case, it failed on both fronts. I expected timely processing and proper updates, but neither was delivered. I do not recommend using Saya Recoveries for MTN payments until they improve their system and customer support. Team leader Mondli who explicitly avoided taking my call and his collection agent Tebogo
1 reviews | Active since Jan 2020
These clowns hounding a PENSIONER who never worked a day in her life, Who some how has a tax number at some point, Was managed by a Book Keeper who stopped filing returns for my dad when he passed away. Apparently SARS has been sending letters to address in Parow so my mum had no clue This was happening. Now there is a Penalty amount of 7k+ that they demanding from a pensioner for Not filing tax returns while they never ever worked. LOL. Saya recoveries have been hounding My mother for payment. even after explaining that the penalties must be waived and the tax number made dormant as she never even know she had a tax number and WHOLE WHILE NOT WORKING!!!. They said we must book with sars to sort out. We struggeled for months to get an available date and finally got a date 4th May 2026. Saya was told. But today they sending "Garnishee in progress" emails. News flash, my mother never worked and never earned a salary. So i guess you going to try and ***** a *****ioners Pension hey. THIEVING as usual. Someone Probably needs a FirePool at their house.
1 reviews | Active since Jan 2020
These clowns hounding a PENSIONER who never worked a day in her life, Who some how has a tax number at some point, Was managed by a Book Keeper who stopped filing returns for my dad when he passed away. Apparently SARS has been sending letters to address in Parow so my mum had no clue This was happening. Now there is a Penalty amount of 7k+ that they demanding from a pensioner for Not filing tax returns while they never ever worked. LOL. Saya recoveries have been hounding My mother for payment. even after explaining that the penalties must be waived and the tax number made dormant as she never even know she had a tax number and WHOLE WHILE NOT WORKING!!!. They said we must book with sars to sort out. We struggeled for months to get an available date and finally got a date 4th May 2026. Saya was told. But today they sending "Garnishee in progress" emails. News flash, my mother never worked and never earned a salary. So i guess you going to try and ***** a *****ioners Pension hey. THIEVING as usual. Someone Probably needs a FirePool at their house.
1 reviews | Active since Jan 2020
The worst Service ever they have a mafia mentality. I do not understand why MTN is using them for collection unless if they have covered themselves with the same blanket. I made arrangements to pay MTN only to discover that from the money I was paying not all of it was going towards my account and they did not disclose it to me. Worse part your your information doesn't get updated at the bureau. I further requested that they give me a settlement discount offer so that I can settle the account they refused and stated that MTN has instructed them not to give discount.i have launched a formal complain against them with the CFDC which is the debt collector ombudsman and I encourage everyone who is being victimized by debt collectors to do the same especially saya Recoveries and MTN.
1 reviews | Active since Jan 2020
The worst Service ever they have a mafia mentality. I do not understand why MTN is using them for collection unless if they have covered themselves with the same blanket. I made arrangements to pay MTN only to discover that from the money I was paying not all of it was going towards my account and they did not disclose it to me. Worse part your your information doesn't get updated at the bureau. I further requested that they give me a settlement discount offer so that I can settle the account they refused and stated that MTN has instructed them not to give discount.i have launched a formal complain against them with the CFDC which is the debt collector ombudsman and I encourage everyone who is being victimized by debt collectors to do the same especially saya Recoveries and MTN.
1 reviews | Active since Jan 2020
Saya is a big **** when you finish paying them they don't give you a paid up letter it's a waste paying them if you contact them they don't respond their services is to bad
1 reviews | Active since Jan 2020
Saya is a big **** when you finish paying them they don't give you a paid up letter it's a waste paying them if you contact them they don't respond their services is to bad
1 reviews | Active since Jan 2020
Firstly, I have a payment plan With Saya for a SARS amount I owe. I sent a whatsapp this past Wednesday requesting banking detail confirmation and a confirmation that I want to pay. Nothing happened. Today, they took my ENTIRE salary against that amount with no warning, no phone call, no response to my whatsapp. I don't have a cent and I'm sole breadwinner. Absolute bunch of gangsters thriving on the misery of others. They claim their system is off-line so they can't look at my file. How convenient! But their system was good enough to take my salary away !!!
1 reviews | Active since Jan 2020
Firstly, I have a payment plan With Saya for a SARS amount I owe. I sent a whatsapp this past Wednesday requesting banking detail confirmation and a confirmation that I want to pay. Nothing happened. Today, they took my ENTIRE salary against that amount with no warning, no phone call, no response to my whatsapp. I don't have a cent and I'm sole breadwinner. Absolute bunch of gangsters thriving on the misery of others. They claim their system is off-line so they can't look at my file. How convenient! But their system was good enough to take my salary away !!!
Saya Recoveries scores 0.7 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (0.8); their weakest is Clearance & Credit (0.6). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.8). How is the AI Score calculated? →
Saya Recoveries has a TrustIndex of 2 out of 10 on Hellopeter, based on 59 reviews in the last 12 months. Hellopeter has tracked Saya Recoveries across 307 total reviews. How is the TrustIndex calculated? →