SAYA bad news

Firstly, I have a payment plan With Saya for a SARS amount I owe. I sent a whatsapp this past Wednesday requesting banking detail confirmation and a confirmation that I want to pay. Nothing happened. Today, they took my ENTIRE salary against that amount with no warning, no phone call, no response to my whatsapp. I don't have a cent and I'm sole breadwinner. Absolute bunch of gangsters thriving on the misery of others. They claim their system is off-line so they can't look at my file. How convenient! But their system was good enough to take my salary away !!!