Sani Fleet Rentals
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Sani Fleet Rentals shows serious customer experience issues, particularly around deposit refunds, billing transparency, and damage charges. While a few customers praise specific staff members like Trudie, Nyembezi, and Dudu Jiyane, the overwhelming sentiment reflects frustration with delayed refunds, unexplained deductions, and unresponsive customer service. Vehicle quality is generally acceptable, but post-rental processes consistently fail customer expectations.
TrustIndex
2
NPS Score
-100
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Sani Fleet Rentals shows a pattern of severe customer dissatisfaction centred on deposit refunds, opaque charges, and broken communication. While isolated branches and individual staff members like Trudie, Nyembezi, Zikhanyile, and Dudu Jiyane receive strong praise, the overwhelming volume of complaints describes long refund delays, unexplained deductions, and unresponsive escalation channels across multiple branches.
Sani Fleet Rentals has a TrustIndex of 2 out of 10 on Hellopeter, based on 34 reviews in the last 12 months. Hellopeter has tracked Sani Fleet Rentals across 355 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2021
sani did illega card purchase of R142 000 in my FNB account They did an ******* card purchase of R142 000 in my old cancelled FNB card. ive hired a vehicle once with them in 2024 and they inspected the vehicle and there was no single dent, they never contacted me about anything and now they left my account in a very huge negative balance. Whwn i phoned them SANI they said they dont know anything about this yet it them .
1 reviews | Active since Sept 2021
sani did illega card purchase of R142 000 in my FNB account They did an ******* card purchase of R142 000 in my old cancelled FNB card. ive hired a vehicle once with them in 2024 and they inspected the vehicle and there was no single dent, they never contacted me about anything and now they left my account in a very huge negative balance. Whwn i phoned them SANI they said they dont know anything about this yet it them .
1 reviews | Active since Sept 2021
They did an ******* card purchase of R142 000 in my old cancelled FNB card. ive hired a vehicle once with them in 2024 and they inspected the vehicle and there was no single dent, they never contacted me about anything and now they left my account in a very huge negative balance. Whwn i phoned them SANI they said they dont know anything about this yet it them .
1 reviews | Active since Sept 2021
They did an ******* card purchase of R142 000 in my old cancelled FNB card. ive hired a vehicle once with them in 2024 and they inspected the vehicle and there was no single dent, they never contacted me about anything and now they left my account in a very huge negative balance. Whwn i phoned them SANI they said they dont know anything about this yet it them .
1 reviews | Active since May 2017
This company is a **** I rented their vehicle, it came back with damage, they forced me to pay full R16,142.66 damage amount, telling me that the insurance I took and extra super cover i paid for won't pay for this damage, its insane They refused to return my R8700 deposit and try to forcefully take another R7442 from my credit, people be careful these are ****mers.
1 reviews | Active since May 2017
This company is a **** I rented their vehicle, it came back with damage, they forced me to pay full R16,142.66 damage amount, telling me that the insurance I took and extra super cover i paid for won't pay for this damage, its insane They refused to return my R8700 deposit and try to forcefully take another R7442 from my credit, people be careful these are ****mers.
1 reviews | Active since Oct 2025
Sani owes me my deposit money, however debited that amount from my account. I cannot find any number to address this matter. The only listed number is *** I called this number 19 times without any assistance, without being referred to their "premium agent".
1 reviews | Active since Oct 2025
Sani owes me my deposit money, however debited that amount from my account. I cannot find any number to address this matter. The only listed number is *** I called this number 19 times without any assistance, without being referred to their "premium agent".
1 reviews | Active since Sept 2023
*****ulent Activities and Overcharging. 1. Have been charged so more than R7k from 3 rentals that both the front desk and customer service are unable to explain these costs. Since the matter been escalated to management NO one has reached out. 2. I extended rental over the phone and still got charged penalty and was advised to do that to avoid penalty. 3. Deposit that amounted closed to R30k after all costs paid has been reduced to R22k meaning that the R7/8k cost gone down unexplained. 4. We are renting from this SANI as a business and we are taken advantage of because they think we don't have monitor and checks. All the reports and pictures have been taken before and after with the officials around. 5. This will not go down very well, because fuelling of vehicle its our policy we used the filling station at the airport and took pics when returning the car. Previous employee, who use to work as an Account Manager for Businesses once engaged with her they advised that if your don't record everything about the car you will be charged for every dent that you found in the car. I would give a minus if I could Firstly - they are not transparent about the fees - only when you get to collect the vehicle are you told of a higher rate and some mumbo jumbo about the excess - I was also charged extra on my credit card. I was then charged a premium location fee. They were very quick to take additional money from credit card as I did go over the mileage allowance which I acknowledge and expected. I did not however expect the extra fees - then the deposit. It has been 18 days since returning the vehicle and no sign of my deposit. after countless emails and phone calls I have basically been told it is my problem now to get the money released from the Bank which of course is not possible as they require the rental company to authorise the refund. So disappointed in the service - actually furious - other consumers be ware!
1 reviews | Active since Sept 2023
*****ulent Activities and Overcharging. 1. Have been charged so more than R7k from 3 rentals that both the front desk and customer service are unable to explain these costs. Since the matter been escalated to management NO one has reached out. 2. I extended rental over the phone and still got charged penalty and was advised to do that to avoid penalty. 3. Deposit that amounted closed to R30k after all costs paid has been reduced to R22k meaning that the R7/8k cost gone down unexplained. 4. We are renting from this SANI as a business and we are taken advantage of because they think we don't have monitor and checks. All the reports and pictures have been taken before and after with the officials around. 5. This will not go down very well, because fuelling of vehicle its our policy we used the filling station at the airport and took pics when returning the car. Previous employee, who use to work as an Account Manager for Businesses once engaged with her they advised that if your don't record everything about the car you will be charged for every dent that you found in the car. I would give a minus if I could Firstly - they are not transparent about the fees - only when you get to collect the vehicle are you told of a higher rate and some mumbo jumbo about the excess - I was also charged extra on my credit card. I was then charged a premium location fee. They were very quick to take additional money from credit card as I did go over the mileage allowance which I acknowledge and expected. I did not however expect the extra fees - then the deposit. It has been 18 days since returning the vehicle and no sign of my deposit. after countless emails and phone calls I have basically been told it is my problem now to get the money released from the Bank which of course is not possible as they require the rental company to authorise the refund. So disappointed in the service - actually furious - other consumers be ware!
1 reviews | Active since Dec 2025
Worst experience i have gotten . I did a reservation in November for a pick up in December even paid their 10% immediately. Now they claim they can't find any reservations under my name where else I have a reference number that they also claim they can't find in their system with also proof of deduction. Now when I call I get put on hold and they hung up .
1 reviews | Active since Dec 2025
Worst experience i have gotten . I did a reservation in November for a pick up in December even paid their 10% immediately. Now they claim they can't find any reservations under my name where else I have a reference number that they also claim they can't find in their system with also proof of deduction. Now when I call I get put on hold and they hung up .
1 reviews | Active since Jun 2017
My employer lost a jersey in the rental car on Monday 22 December 2025. I phond on her behalf as she was travelling back home. After four days - numerous telephone calls and e-mailsv - telling me explicity that theu could not get hold of Cape Town office - and after following up on this matter - i received an e-mal seconds later that the item was not retrieved and i was forwarded an customer review e-mail. Diplorable to say the least!!!
1 reviews | Active since Jun 2017
My employer lost a jersey in the rental car on Monday 22 December 2025. I phond on her behalf as she was travelling back home. After four days - numerous telephone calls and e-mailsv - telling me explicity that theu could not get hold of Cape Town office - and after following up on this matter - i received an e-mal seconds later that the item was not retrieved and i was forwarded an customer review e-mail. Diplorable to say the least!!!
1 reviews | Active since Oct 2020
I am writing to formally lodge a complaint regarding the unacceptable service I experienced at the time of vehicle collection. On the date of my booking, I successfully made full payment for the vehicle rental. However, upon arrival to collect the vehicle, I was informed that the rental was being declined due to an alleged poor credit record. This information was only communicated after payment had already been made, which I find highly unprofessional and unfair. At no point prior to payment was I informed that a credit record check would affect my booking or that it could result in a declined collection. Had this requirement been clearly communicated upfront, I would have been able to make an informed decision before proceeding with payment. As a result of this late decision, I was inconvenienced, embarrassed, and placed under unnecessary stress, especially as arrangements had already been made based on the confirmed booking and payment. I request the following: A full explanation as to why this requirement was not disclosed prior to payment. Confirmation of a full refund (if not already processed). Steps Sani Car Rental will take to ensure that future customers are clearly informed of all requirements before payment is accepted. I trust that this matter will be treated with urgency and professionalism. I look forward to your prompt response and resolution. Kind regards, Lindiwe Kunene
1 reviews | Active since Oct 2020
I am writing to formally lodge a complaint regarding the unacceptable service I experienced at the time of vehicle collection. On the date of my booking, I successfully made full payment for the vehicle rental. However, upon arrival to collect the vehicle, I was informed that the rental was being declined due to an alleged poor credit record. This information was only communicated after payment had already been made, which I find highly unprofessional and unfair. At no point prior to payment was I informed that a credit record check would affect my booking or that it could result in a declined collection. Had this requirement been clearly communicated upfront, I would have been able to make an informed decision before proceeding with payment. As a result of this late decision, I was inconvenienced, embarrassed, and placed under unnecessary stress, especially as arrangements had already been made based on the confirmed booking and payment. I request the following: A full explanation as to why this requirement was not disclosed prior to payment. Confirmation of a full refund (if not already processed). Steps Sani Car Rental will take to ensure that future customers are clearly informed of all requirements before payment is accepted. I trust that this matter will be treated with urgency and professionalism. I look forward to your prompt response and resolution. Kind regards, Lindiwe Kunene
