SM
SA Motor Lease
Verified Business
SM
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, SA Motor Lease earns strong praise for friendly, knowledgeable staff who guide customers through the rent-to-own process, with agents like Raeesa, Munya, Cindy, Kutlwano and Ethel repeatedly named. However, customers raise serious concerns about post-sale support, vehicle condition on collection, licence disc administration, refund delays, and unresolved complaints once contracts are signed.
TrustIndex
8.1
Ranking
#5
in Car Rental
NPS Score
21
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, SA Motor Lease delivers a polarised experience where standout sales agents like Raeesa, Munya, Kutlwano, and Cindy drive enthusiastic praise for fast, friendly leasing journeys, while a meaningful minority report serious aftercare breakdowns including unresolved licence disc delays, contract disputes, refund issues, and vehicles delivered with mechanical faults. The business shines on initial sales but struggles with post-handover communication and accountability.
SA Motor Lease's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers repeatedly name agents like Raeesa Ismail, Munya, Kutlwano, Cindy Venter, Ethel, and Andile M as exceptional. Staff are described as patient, knowledgeable, willing to work after hours, and genuinely invested in client outcomes across multiple branches.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I would like to give a compliment to Rose Maleka for her excellent service she gave me I really appreciate the way she helped friendly, professional and very understanding thank you so much Rose Maleka
1 reviews | Active since Jan 2020
I would like to give a compliment to Rose Maleka for her excellent service she gave me I really appreciate the way she helped friendly, professional and very understanding thank you so much Rose Maleka
1 reviews | Active since Jan 2020
Staff are highly motivated and my experience was personalised and Professional. Would surely recommend SA MOTOR LEASE to other clients. Well done to the entire Team
1 reviews | Active since Jan 2020
Staff are highly motivated and my experience was personalised and Professional. Would surely recommend SA MOTOR LEASE to other clients. Well done to the entire Team
1 reviews | Active since Jan 2020
one of the worst experiences i've had with a company, after bringing the car back, they are not happy that i brought back the car with just under 3000km to the next service, when i received the vehicle, it was already serviced 3month before i received the vehicle meaning it was not on 15000 to next service. the car was serviced on time all the time after 150000. worse, they want to charge me 3000 for service when it doesn't even cost that much at vw dealership to service the car. there's nothing in the contract that specifies that a car should be returned immediately after being serviced. i have wrote to (MIOSA) and have sent them my contract with SA Motorlease. they are unfair. i would advise everyone to be careful using the rent to own service.
1 reviews | Active since Jan 2020
one of the worst experiences i've had with a company, after bringing the car back, they are not happy that i brought back the car with just under 3000km to the next service, when i received the vehicle, it was already serviced 3month before i received the vehicle meaning it was not on 15000 to next service. the car was serviced on time all the time after 150000. worse, they want to charge me 3000 for service when it doesn't even cost that much at vw dealership to service the car. there's nothing in the contract that specifies that a car should be returned immediately after being serviced. i have wrote to (MIOSA) and have sent them my contract with SA Motorlease. they are unfair. i would advise everyone to be careful using the rent to own service.
The most common complaint about SA Motor Lease, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. A recurring pattern of being ghosted after payment is reported. Licence disc renewals, refunds, contract closures, and complaint escalations frequently go unanswered. Customers describe having to chase relentlessly, with debit orders processed promptly while service issues remain unresolved for weeks.
SA Motor Lease has a TrustIndex of 8.1 out of 10 on Hellopeter, based on 98 reviews in the last 12 months. Hellopeter has tracked SA Motor Lease across 287 total reviews. How is the TrustIndex calculated? →