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Renasa
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Renasa shows a sharply divided experience. Brokers and clients celebrate named consultants across Bloemfontein, Durban and Pretoria branches for fast, personalised service, while a vocal minority describe rejected claims, missing communication, and poor repair outcomes. Strength lies in the human touch from individual agents, with claims handling and repair coordination presenting the most significant friction points.
TrustIndex
7.4
Ranking
#10
in Brokers
NPS Score
-9
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Renasa shows a sharply divided experience. Brokers and clients celebrate named consultants across Bloemfontein, Durban and Pretoria branches for fast, personalised service, while a vocal minority describe rejected claims, missing communication, and poor repair outcomes. Strength lies in the human touch from individual agents, with claims handling and repair coordination presenting the most significant friction points.
Renasa's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers repeatedly name agents such as Michelle van der Linde, Sarisha, Zameer Ahmed, Yugeshni Reddy, Nolan Govender and Rebecca for professionalism, knowledge, and going the extra mile. The personal touch and consistency of named consultants is a defining strength across regional branches.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
We have been with Renasa for years before we immigrated to UK so the logical thing was to be with them again when we returned, which we did and have been with them now the 4th year after returning. We have always been happy with them, although this is the second time our claim has been delayed due to some "paperwork" required of our broker. I need to ad that it was not communicated until our claim was just lying there for a few days. This entire "additional documents" required, has caused a delay once again. When we ask what's going on then we are told that Renasa is flooded with claims and we must be patient or I hear via a service provider/assessor that they are told we are difficult clients just because we are worried that things are dragging and that we would like to be kept in the loop. Today has been 2 weeks since we reported our loss to our broker, with no conclusion yet. Last Thursday I phoned myself to request an update and was told that they were waiting for a comparison quote. I do not know who is holding up the chain, but the client is the one that is suffering
1 reviews | Active since Jan 2020
We have been with Renasa for years before we immigrated to UK so the logical thing was to be with them again when we returned, which we did and have been with them now the 4th year after returning. We have always been happy with them, although this is the second time our claim has been delayed due to some "paperwork" required of our broker. I need to ad that it was not communicated until our claim was just lying there for a few days. This entire "additional documents" required, has caused a delay once again. When we ask what's going on then we are told that Renasa is flooded with claims and we must be patient or I hear via a service provider/assessor that they are told we are difficult clients just because we are worried that things are dragging and that we would like to be kept in the loop. Today has been 2 weeks since we reported our loss to our broker, with no conclusion yet. Last Thursday I phoned myself to request an update and was told that they were waiting for a comparison quote. I do not know who is holding up the chain, but the client is the one that is suffering
1 reviews | Active since Jan 2020
Sarisha has been exceptional in managing our portfolio. She's efficient, consistently delivering fast turnaround times and maintaining clear communication. Equally, Rebecca complements this service perfectly. Together, they operate as a seamless tag team who are responsive and reliable. We have a smooth operating rhythm and We truly value the outstanding service we receive from both Sarisha and Rebecca.
1 reviews | Active since Jan 2020
Sarisha has been exceptional in managing our portfolio. She's efficient, consistently delivering fast turnaround times and maintaining clear communication. Equally, Rebecca complements this service perfectly. Together, they operate as a seamless tag team who are responsive and reliable. We have a smooth operating rhythm and We truly value the outstanding service we receive from both Sarisha and Rebecca.
1 reviews | Active since Jan 2020
Called the assist line this morning to assist with a flat battery they send a guy who firstly parks in an angle in my parking bay instead of the visitors parking he then left I I noticed a black mark on quarter of the door called him he denied it ,but he was parked in such an angle he could not even open his door,pathetic service from Renasa and their contractor-TR assistance
1 reviews | Active since Jan 2020
Called the assist line this morning to assist with a flat battery they send a guy who firstly parks in an angle in my parking bay instead of the visitors parking he then left I I noticed a black mark on quarter of the door called him he denied it ,but he was parked in such an angle he could not even open his door,pathetic service from Renasa and their contractor-TR assistance
1 reviews | Active since Jan 2020
Good day, we at Total Risk Solutions would like to extend our sincere appreciation to the Broker Consultant, Sarisha, for her outstanding service and support.She is consistently professional, approachable, and always willing to assist, making every interaction smooth and efficient. Her clear communication and prompt responses have truly made a positive impact.Thank you Sarisha for your exceptional support,it is greatly appreciated. From Farhana and the Administrators😊
1 reviews | Active since Jan 2020
Good day, we at Total Risk Solutions would like to extend our sincere appreciation to the Broker Consultant, Sarisha, for her outstanding service and support.She is consistently professional, approachable, and always willing to assist, making every interaction smooth and efficient. Her clear communication and prompt responses have truly made a positive impact.Thank you Sarisha for your exceptional support,it is greatly appreciated. From Farhana and the Administrators😊
1 reviews | Active since Jan 2020
Special Mention to Danielle Joubert from Renasa, she is such a great asset to their team, great communication, and great feedback. Just wanted to highlight her for the amazing service she provided
1 reviews | Active since Jan 2020
Special Mention to Danielle Joubert from Renasa, she is such a great asset to their team, great communication, and great feedback. Just wanted to highlight her for the amazing service she provided
1 reviews | Active since Jan 2020
Sarisha at Renasa, has been phenomenal in our portfolio management. She is extremely efficient, providing us with quick turn around times, great communication and often pulls rabbits of hats for us! We truly appreciate doing business with Renasa, particularly Sarisha.
1 reviews | Active since Jan 2020
Sarisha at Renasa, has been phenomenal in our portfolio management. She is extremely efficient, providing us with quick turn around times, great communication and often pulls rabbits of hats for us! We truly appreciate doing business with Renasa, particularly Sarisha.
The most common complaint about Renasa, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. While several claims are settled quickly with praise for technicians, a meaningful subset describe rejected claims after power surges, multi-month delays, assessors avoiding contact, and excess being increased unexpectedly. The variance in claim outcomes is the most prominent source of dissatisfaction.
Renasa scores 3.3 out of 5 on Hellopeter's AI analysis of service quality in Brokers, compared to the Brokers industry average of 2.9. Their strongest theme is Agent Quality (4.3); their weakest is Repair Quality (2.5). The top AI-rated Brokers business on Hellopeter is Bsure Insurance Advisors (3.9). How is the AI Score calculated? →
Renasa has a TrustIndex of 7.4 out of 10 on Hellopeter, based on 85 reviews in the last 12 months. Hellopeter has tracked Renasa across 370 total reviews. How is the TrustIndex calculated? →